AO Smith Complaints & Reviews

We had bought three geyser on 10th of December and 3rd of January while bathing one geyser stoped working and whole house's light got tripped

We requested replacement of product as it is warranty period and dont want any part replacement or repairing work done as it is highly risky to keep faulty geyser home it might put our home on fire

But company says they wont replace, they will repair

I believe...

AO Smith technician came our house for fixing some issues. He replaced RO Power Supply. Actually this one comes under 300.00. But he charged 1000.00 rupees. Other charges 475. I paid 1475 to S. Prabhuram. Fix this issue.

Regards
Sailendra
[protected]...

I have been continuously facing bad service and very rude behavior from thirumala prasad provider from Hyderabad.

Even after rasing ticket these people cancel the ticket without my consent and keep on abusing with very bad language.

I have to keep on requesting them for the service.. AO Smith really have take a proper decipinary action on these service provider.

Register mobile number- [protected]br...

Case no. 15508301 still not resolved after many calls and complaints.
Technicians visiting often make excuse of non availability of parts required for proper service.

Kindly do the needful...

Hi Team

I have a Geyser which I recently installed. From the day one it has some problems and I request service to resolve it. No one is able to resolve the problem and it has stopped working now. This is really pathetic experience. I am continously dropping emails and no response from the team. I am requesting for the replacement of this, but no one is helping me....

Sir,
With reference to complaint matter, I wish to inform you that I had purchased a 6 ltr. Storage geyser on 19.12.2021 from Raipur electronics bansdroni Kolkata. Further on 20.12.2021 for installation and demo technician Mr. Tanmoy Mondal had been assigned with Installation request no. 15479265.
Mr. Mondal has visited and partially done his installation and demo job... and asking for job closure code with a assurance to revisited...

Not working. Showing e0 error....

I contacted AO SMITH CUSTOMER SERVICE for water purifier routine service on 6.11.2021. A person named Brijesh was appointed for the same . Mobile number -[protected]; [protected] . He without my permission changed parts charged me RS 5300 . I was surprised because I had never paid so much for services before . However to my disappointment the filter stopped working since the next day . And I have been trying to contact Brijesh . He just tells...

We have logged an interest for Servicing 6th December but no one from the team turned up for 4 days. We are following up and we have to request them to send someone.

The service executive arrived on 11th December. HE did not have any id card no proof tht he has come from AOSmith, We spoke to his senior before he started working.
He cleaned the tank and left, he seemed very young and new to this job and also seemed untrained....

The water heater makes Noise during heating, Very unpleasant and feels that it may malfunction. Compare to other gysers not happy with the noise it comes during heating, so I raise a service request to fix this problem when I get a call from service manager Ritul Pakhali[protected] he ask me that didn't seller told you about this issue ?? I replied him no then he says I can't help you with this problem it's company fault and we raise this...

I have bought this ao smith water heater sds-015 from amazon, which was delivered on 8th of November for which I have booked a installation from 3rd party on 1 December due to my pincode-242001. Your services aren’t here.
Yesterday i just unbox the water heater for installation then i saw a broken/damaged near corner and taping with white same color tape which was totally unexpected. Amazon is saying that i have to contact manufacturer...

With great anguish and disaapointment I want to let you know that my AOsmith 25 litre capacity geyser has given poor quality performance and below par unaccepatable standard.

Your technician has visited the site 3 times this week itself each time for the same issue giving us absolute assurance that the product is repaired but the very next day we face the same problem again.

He has changed the wire, thermostat...

I am disappointed by seeing these thing in a gyser of registered company . I had buyed this gyser but you are not using a good material for outer coating. Please check my photo below and give me service...

I have purchased your AO-smith water heater 15 ltr on 21st November 2020.
I have facing lots of problems with this product and I have registered the complaint 9 time from the purchasing of water heater is not working, two time you have changed the element and next time some other equipment, now again there is same problem, still water heater stop working. Request you to please replace the product as soon as possible.
I have...

I have purchased your AO-smith water heater 15 ltr on 21st November 2020.
I have facing lots of problems with this product and I have registered the complaint 9 time from the purchasing of water heater is not working, two time you have changed the element and next time some other equipment, now again there is same problem, still water heater stop working. Request you to please replace the product as soon as possible.
I have...

Dear sir

More than a week lot of calls made my parcel has not been delivered. Kindly look into the matter and arrange to send me the same....

I received product 5 days before no one came for installation such a useless customer service...

No proper flow of hot water through shower.

Previous complaint not resolved yet....

When we on the water tap big sound of tak, tak observed...

I purchased above geyser on 04/01/2021 in Gurugram and in that season it broke down not less than 5 times. Each time the technician would come and repair and it would then work for few days or a week and again it would develop a fault.
The second season has just started and again it has broken down. I have requested by sending several emails that there is inherent problem with this geyser and they should replace it.
i have not...