[Resolved]  Axis Remit — Very Poor service, Unsatisfactory Customer Service Rep

Their website is very poor. We jumped through hoops to add our overseas bank to the remit online screen. After somehow getting that done, we transferred $25000 USD to our axis bank account in India. It has been 17 days and we still haven't received the money. When we call the customer service rep, all they do is sincerely verify who is calling...after that they have no resolution to the issue. They just ask us to call back after 2 days and nothing happens. After much haggling and repeated calling, some bright rep told us that if our overseas account is a joint account, then we need to send the screen shot of our joint account and the screen shot of the transaction showing that money was wired. After sending all this, we are still awaiting our money transfer. It is much easier to just wire money from your local US bank, and avoid this headache. Poor processes, poor website and extremely pathetic customer service. -M Iyer