[Resolved] Bharat Matrimony — Never processed refund from auto renewal - BEWARE! | |
We had created a profile for my sister using my credit card. We were never informed of the auto renewal process when we had signed her up in the website.
We don't believe that we got any reminder before my credit card was debited for that amount. After receiving an e-mail on 30th March 2015, that we would receive our refund in 10 business days, I'm here on 01 May 2015 still without my refund on the card.
None of the customer care executives (Spoke to Subhani, Maha Lakshmi, Sharmili and still counting!) from the Chennai Head Office understand what it is to refund straight to a credit card. They seem to be untrained college graduates with no understanding of what Indian Bank accounts and international credit cards are. The customer care executive Subhani told me that the amount has been credited to a HDFC bank account whilst in reality, I have no account with HDFC.
I'm never directed to a supervisor/manager as they never work in the hours I call them.
Please do not use this website unless you have no choice. I will be pursuing a legal suit if I don't hear from them again.
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Aug 9, 2021 Complaint marked as Resolved Bharat Matrimony customer support has been notified about the posted complaint. | |
 3 Comments | |
Comments
I have already spoken innumerable amount of times to your customer care executives who really do not appear to have any supervisors/managers to transfer my call to.
Please refer to my ticket number BM 13344859. I have already forwarded my bank statements (all the latest ones I can get) to helpdesk e-mail.
I spoke to your customer care executive from Chennai HO - Subhani (Male). He has promised that my money is not lost (I don't beleive it) and has told me he will contact me in 2-3 days.
I still won't believe it unless I get a proof that refund was processed to my card. It just seems unbeleivable that my refund cannot be proved from your end.
Please refer to my ticket number BM 13344859. I have already forwarded my bank statements (all the latest ones I can get) to helpdesk e-mail.
I spoke to your customer care executive from Chennai HO - Subhani (Male). He has promised that my money is not lost (I don't beleive it) and has told me he will contact me in 2-3 days.
I still won't believe it unless I get a proof that refund was processed to my card. It just seems unbeleivable that my refund cannot be proved from your end.
Dear Ms.Punitha,
We regret for the inconvenience caused to you.
Regarding the non-receipt of autorenewal refund, we would like to confirm that the refund instruction for the amount US$95 has been successfully refunded by our payment gateway service providers on 5th May 2015. And, the reversed transaction shall appear in your card account within seven working days.
Further, you are requested to please check with your card issuing banks regarding the same.
Refund Details:
Refund Date: 5th May 2015
MERCHANT_TRACKID: M3693819-[protected]
ARN NO: 75220235126005943907721
We regret the delay if any, in crediting back the refunds.
Should you require any further clarifications or assistance, please reply to us via email to [protected]@bharatmatrimony.com or call us at[protected].
We value your association with Bharatmatrimony.com
Regards,
Team Contact Center
Bharatmatrimony.com
We regret for the inconvenience caused to you.
Regarding the non-receipt of autorenewal refund, we would like to confirm that the refund instruction for the amount US$95 has been successfully refunded by our payment gateway service providers on 5th May 2015. And, the reversed transaction shall appear in your card account within seven working days.
Further, you are requested to please check with your card issuing banks regarding the same.
Refund Details:
Refund Date: 5th May 2015
MERCHANT_TRACKID: M3693819-[protected]
ARN NO: 75220235126005943907721
We regret the delay if any, in crediting back the refunds.
Should you require any further clarifications or assistance, please reply to us via email to [protected]@bharatmatrimony.com or call us at[protected].
We value your association with Bharatmatrimony.com
Regards,
Team Contact Center
Bharatmatrimony.com
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+91 81 4499 8877 (India)
+44 20 3608 0267 (UK)
+1 818 688 3593 (USA/Canada)
No:94, TVH Beliciaa Towers, 10th Floor, Tower 2, MRC Nagar, Mandaveli, Chennai, Tamil Nadu, India - 600028
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We regret for the inconvenience caused to you.
Regarding the non-receipt of autorenewal refund, we request you to revert to us with your Matrimony ID so that we can check and do the needful.
In order to provide uninterrupted service, all International members have the privilege of auto- renewal once the membership expires.
We had also provided an option as “Membership Details” in the “My Home” page to switch OFF the Autorenewal facility. Since this facility was not switched off, it has been renewed automatically.
Please share your Matrimony ID with us to check and do the needful.
Should you require any further clarifications or assistance, please reply to us via email to [protected]@bharatmatrimony.com or call us at[protected].
We value your association with Bharatmatrimony.com
Regards,
Team Contact Center
Bharatmatrimony.com