Bharti Airtel — Activation of SIM | |||
I had applied for number portability from Vodafone to Airtel on 30/09/2015. I submitted address and identity proof to Airtel on 02/10/2015. Validation and verification of documents completed on 06/10/2015 and forwarded to Vodafone for clearance on 07/10/2015. Porting time reported on 10/10/2015 at 22:41 and Vodafone discontinued the services. But, Airtel dis not activate my SIM and services disrupted. On 11/10/2015 morning at 9AM I called up 59059 for tele-verification and activation of SIM. But the operator, service manager, nodal officer, appelate authority did not do anything. Everytime I contacted for tele-verification, I was informed that the documents are not available with them for verification and advised me to wait for 4 hours. It is now 20 hours the service is disrupted and I am not able to contact anyone nor able to receive valuable calls. I am frustrated and disgusted with this type o[censored]nprofessional and unethical services of Bharati Airtel. Was this information helpful? | |||
Airtel customer support has been notified about the posted complaint. | |||
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This is with reference to your post dated 11 October 2015. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@airtel.com
Regards,
Umesh Arora
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
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