[Resolved]  Bharti Airtel — Defamation of Customer

Address:

Hyderabad, Andhra Pradesh

This is with ref. to Account Number:[protected] I know this is probably the fifth time I am writing to you. However, this time it is a serious case and it has cost me my prestige and image. I would like to let you know that I am a 15 year old airtel customer. Ever since I was old enough to have a mobile phone, I had an Airtel Number. I have worked with IBM and Ericsson who are partners to Airtel. I had heard a lot about Airtel ad that it cared for its customers. To my surprise, this is not the case. I have recently moved from New Delhi to Hyderabad. I had placed a request for cancellation of my Delhi as I moved to Hyderabad on Nov 18. On Nov 19, I took a new number that very same day To my surprise, my Delhi number never got disconnected. And whats more surprising is that I didnt even get a SR number. My bill kept rolling and rolling and rolling. Yesterday, the worst thing happened. Airtel set over some of its so called agents, who I think were more of THUGS (from the way they spoke) over to my family back in Delhi. Whats more horrifying is that those men did not have the courtesy to ring the bell and walk up to the door. Those men were screaming from the road saying that "your daughter has not paid the bill" My mother called me up and she was almost in tears due to the embarrassment. I then spoke to the men and took their names. One Dinesh Kumar from Rohini (his mobile no. [protected]) and his friend Amit had come to my house. It was horrible the way he spoke. Its as if some thugs were sent home. I called up the airtel customer care and spoke to them and they demanded that I pay a sum of INR 5000 rupees. And I did. Today I made a payment for 2 months out of which 1 month I have not used my number. Plus there is an outstanding amount of INR 1383 which I WILL not pay under any circumstance. I and my family had to face this embarrassment because of Airtel. I am appalled at the behaviour of Airtel. I am seriously thinking of shifting to Vodafone, as they will not harass their customers. Ever since I have come to Hyderabad, I have been harassed to the maximum. If you are what you claim to be, I am sure you will take this seriously and you will make the the effort to do something to compensate for this embarrassment that you have caused to me and my family I am truly hurt and upset at the way Airtel has treated me yet again. If this is how you treat your old people, how do you treat your new customers.