[Resolved] Bharti Airtel — Your customer care misbehave with your valuable customer(12)

p h dave

from Shirdi, Maharashtra

Address:

Ahmedabad, Gujarat

Dear Chinamay Kulkarni,

This is in reference to your email dated 10 July 2014, regarding the services and port-in for your mobile number [protected].

We would like to inform you that, At airtel we believe that our customers' inputs and/ feedback helps improvise our services and ensure that we strive towards achieving customer satisfaction.

We wish to assure you that we have registered your feedback and would be working to ensure that this is incorporated in our service delivery in future.

We take pride in enhancing our customers with our response and friendly approach. It has always been our constant endeavor to ensure, that our customers are delighted by our inimitable approach.

Also, we would request you to kindly visit our nearest airtel relationship center (ARC) for port-in.

airtel regrets the inconvenience you have experienced.

Please do write in for any further assistance.

Customer touch points:

Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7

Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday.

Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday.

Please visit our website www.airtel.in for a range of products and services.

Yours sincerely
Shashank Shekhar Rai
Nodal Office
bharti airtel limited

Click here to provide the feedback

https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=404046B3CCCD CB417B0D0325CBDCE305AA5E92B5090CD 4 5 A 8 F7098FE 3&refno=Ref06459873

"If you are not satisfied with the resolution of your complaint, you may contact Appellate Authority with the SR number. Please click on http://airtel.in/applications/xm/MobileAppellateAuth.jsp for Appellate Authority details

[protected]Original Message[protected]
From: [protected]@yahoo.co.in
To: nodalofficer.[protected]@in.airtel.com
Cc:
Sent: 18/07/2014 09:57:50 PM
Subject: YOUR CUSTOMER CARE MIS BEHAVE WITH YOUR VALUABLE CUSTOMER

SIR,
TO Day i m going your maninagar ahmedabad office for inquiry about my
portability
status
but your executive not give proper answer and misbehavier with me
your executive name
Chintan parmar
my token no 15 dt 18/7/2014 time 16.12
they have talled me do any thing (je thay te kari lo)
what action taken on your executive by you tell me urgent
other wise i will complain to police
or legal action about co. and executive
Harish DAVE
[protected]
[protected]

(2)
actually i m going to inqury about my portability from vodaphone to airtel
pl also tell me my status and provide me my sim card my vodaphone sim
card is deactivated to day but still i m not receive my sim card of
airtel...?
my detail are as under
mo no [protected]
req no is vg191456 dted 17 jul 2014
pl do as early as possible i have no sim card and mo no
Harish dave
[protected](??????????????)
[protected](bsnl)
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

apexbmc

from Chennai, Tamil Nadu

I am holding two post paid connection bearing nos.[protected]/[protected]. The network in my residence area had totally dead since 26th May 2015 evening. As it was not possible for me to lodge a complain the same day due to unavailability network I had forwarded a complaint to 121 the next day and request them to sort it out immediately. Since there was no response from their end I again called them up in the noon and they had only the pre recorded answer which says the complain will be forwarded. For them it was a routine process. On my insisting they assured of a call back in two hours from their higher ups. It was around 3.43 pm they called me but I could not pick the phone as I was in an official meeting. They call us up from such number wherein we cannot call back. So again I called 121 and approach from their end was indeed very dull. They wanted 48 hrs to get back to me. After getting back home I found the situation the same and as such I had to use email option to follow up the issue. The response to my mail was that they needed 4 days to sort it out but there was not mention as to what I should do with my mobile which is almost a toy for now. This morning finally a gentleman called me up only to convey the time they require to sort the issue out. His argument was that the customer is bound to wait for periods the company put forth irrespective of the loss he may incur.The person who spoke to me and the ones who spoke via 121 were sitting in another part of the country and hence they are unable to give me a concrete reply about a problem that has cropped up in my city. My place is about 12 kms from the heart of the city and it would take less than 1/2 hour for your technical person to visit the spot and ascertain the situation. The most important factor in your service package is network without which the customer nor the company exists. So time should not be sought for such issues and the same has to be set right immediately like water or electricity supply. Anyway now that the company is still insisting on more time I am left with no other option but to opt for another service provider.

PREM DAS.