[Resolved] Bigbasket.com — Amount debited twice on Order ID: MAMO[protected] but did not get refund | |
Order ID: MAMO[protected] Transaction ID:[protected] Transaction Amount:Rs.1694.51 Transaction date:02.12.2020 Transaction Time:06:27PM Payment by: MobiKwik Amex card I placed an order on 02.12.2020 on MobiKwik and did payment of Rs.1694.51 through MobiKwik American Express card and amount has been debited from my MobiKwik wallet but that transaction got failed. I have to do payment of Rs.1694.51 second time (this time through MobiKwik wallet) which transaction id is d443b[protected]ae2. This second Transaction has been taken place on 02.12.2020 at 07:10PM. Now 13 days have been over but BigBasket did not refund my money back. Was this information helpful? | |
Aug 12, 2021 Complaint marked as Resolved BigBasket.com customer support has been notified about the posted complaint. Verified Support Dec 22, 2020 BigBasket.com Customer Care's response We are very disappointed to hear this. This is definitely not the kind of experience we would want you to have. However, on checking our records we see that refund is already processed to your source account and the amount will be reflecting in 7-9 bank working days. Request you to check your account and get back to our customer support for any support or concern.
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