Bisleri International — Order no BARE-062 KO-892266 complaint ticket no [protected]

Dear Team,
I ordered lots of products(6 Hand jel+ 1 key chain plus include 2*20LTR jar+one 20 Ltr jar stand+one 20 ltr faucet cap for my sick parents on 26th May 2022. It should be delivery by next working day. But every alternate date they are sending sms your delivery is unsuccessful due to below reason but no reason mentioned in the SMS. They provide one contact person no and delivery agent name is Orient Beverage Ltd. Two times they called and asked me product is delivered or not but when I said it's not delivered than they informed that they will deliver it but they failure to do. Biselri call center didn't picked up call whole day couple of days i called and within 5 min automatically they disconnected the call. Already raised complain twice through email and they provide ticket no which is [protected]. We already request if you can't able to delivery those products than please cancel this order and refund my money (900 RS) that also they are not doing. Such large organization behavior toward customer is not acceptable where in the house sick parents is there. Please need help for resolution in that matter.

Regards
Avijit Saha