Blue Dart Express Limited — Delayed or Non Delivery of Shipments

Address:

South Goa, Goa

I am from Curchorem, Goa, I am having sales of computer peripherals. Sometimes I used to buy some items from Ebay, ShopClues, Amazon etc. Some suppliers send items through BlueDart. The item will be shipped same day and it will reach BlueDart Verna office in Goa within 3 to 4 days. After reaching verna the product never get delivered. It will be staying there for days and weeks and the status will be Shipment delayed. one of current shipments are [protected] and [protected]. If the tracking details are checked it can be found that they are keeping shipment. This is not first time its happening every single time. On 27th I called customer care and they told the shipment will reach same days and the status changed to "Shipment Out For Delivery" now its 28th August and the shipment is not delivered till now. Distance from Verna to Curchorem is around 35kms. So I cant go there and collect. They have offices near to my home. If they are shifting it to the office nearby I will go there and collect. They are not at all doing this. More than this they never answer the office phone in Verna. I am not sure how a service can perform without picking the phone. Only contact is the all India customer care number which diverts to Mumbai or Bangalore. I have informed my suppliers never to use BlueDart for me again, if they are not clearing they will lose customers and will fail. As they need to remember their responsibility is to deliver shipment in a reasonable time. Kindly take an action. Kind Regards, Milagrina Fernandes