[Resolved]  Blue Dart Express Limited — Theft of shipment

Address:

Mumbai City, Maharashtra

This is to bring into your notice that my courier Awb No. [protected], dated – 15th September 2014, submitted at Reliance Corporate Park, Ghansoli, Navi Mumbai is missing. It does not show any status on the online tracking system. The company claims to be fastest and reliable, whereas my courier has no trace after 8 days of me submitting it to the dispatch. The dispatch team has no clue of it after more than 4 days of after me reporting it to them. The people at dispatch have asked me to contact one person after the other. Am I supposed to contact each person in the chain to know the status? Have attached, the image taken of the courier tracking number his is a clear case of negligence. This is how the shipments are treated that nobody has clue where it is !! This leads me to conclusion that the packet was opened and stolen on seeing the contents. How can such a big company like this - in such a world- say that the shipment is untraceable. Then how do you claim to be reliable. In the attached image, the AWB is mentioned. This shipment has gone to your system. I do not know how and where, I want this to be traced. Do not tell me to reconstruct and all, as that as it is not doable. Make sure that the courier is found, or I will see you in the consumer court.