Blue Dart Express — Undeliver and rude behavior

Address:

Ranebennur

Even after following up i did not get response so dropped below mail and got no aswer.

Hello,

My query was why the delivery guy has mentioned recipient Address un locatable without trying to deliver .
1. On 8th may 2021 another parcel from the same HDFC bank was delivered (AWB:[protected]) . with the same phone number that the delivery guy has called (ph number : [protected])
2. on 17th may the same guy with phone number had called ([protected]) and said that we have received your parcel in blue dart office Ranebennur with AWB: [protected] and we will deliver it tomorrow i.e on 18th may and also he asked about the land mark and i have provided it .
3 . On 18th may when I called and asked about the delivery he specifically said that there are a lot of parcels to be delivered so it will be delayed and hung up.
4. I waited till 23rd may and I only called asked about the delivery and why in the portal it is saying as address un locatable he said we will update like that only . and asked when will it be delivered he said i need to wait we cannot deliver on urgent basis if not we will send that back . These are the exact words which he used . I have recorded the call and have it with me, I can share that with you if required.
I even asked whether I can visit the bluedart office to take my parcel. He denied saying the office is closed due to lockdown.

how can you mention Address cannot be located with already having the location confirmed ?
how can it be sent back to the courier without even trying to deliver?
How come the guy cannot locate the address when he already delivered a parcel a few days ago and the Address is in the middle of the town.

I know it was a waste of my time and effort to draft this but . That courier was very important to me as it was from the bank . I hope I get the response and action taken on the delivery Guy .

Please let me know if you require more details.