BigBasket.com Complaints & Reviews

I had ordered eggs from BB and I received eggs that were broken and infested with worms. Return was immediately requested however till date no action has been taken despite several communications.

BNR [protected] 20240414...

Dear Sir/Madam,
My wife is foreigner and COD delivery boy didn't returned the remaining amount but promised to add in wallet. Why in wallet?

I want return Cash only by tomorrow only
Do I have to waste my time behind this nonsense, they must return cash at DELIVERY all time

Even doesn't know English the delivery person
What is te image giving to foreigners?...

Dear BigBasket Customer Support,

I am writing to express my dissatisfaction with the service I received regarding my recent order (Order BNN-
EXN-[protected][protected] placed on March 8, 2024

To my dismay, the order could not be successfully delivered due to a technical issue which was not informed earlier to us. Despite the inconvenience caused, what is even more disheartening is the lack of communication...

Please refer Order No. #[protected] dated 05.03.2024 for which I paid Rs.802.76 through SBI NET BANKING with Reference No.E240305MYN38NAIGAQYJVPE3 TR TO[protected] INB BBNOW but got a message from you that the Transaction Filed, retry to pay the amount. I did not pay again fearing the same to happen again. The Order is cancelled by you. My account is Debited by Rs. 802.76. Please verify at your end and refund me Rs.802.76 by Reverse Credit.br...

Sorry, I have done wrong complaint. Verry sorry....

I had ordered on dated 01.03.2024 vide Order no:EXN-[protected][protected]. This order have not been received by me bu in my account it is showing that it has been delivered on 00.03.2024. Please solve my complaint....

To,

The CEO,

Hari Menon

And Head of Operations,

Dilip Bisht

Bigbasket

Sub :A complaint & Legal Notice for compensation for Rs 100 crore, for cancellation of my orders without my permission, knowledge to protect your delivery servant for misbehaving with my wife and for causing me severe emotional pain, harassment, torture, mental agony to me by cancelling...

Hi my account was deactivated given reasons multiple accounts but I only have one mobile number and hence don't have any other account
Also my account has wallet balance

I am a student and each single rupee is important to me

Please reactivate my account or refund the wallet balance please help...

I placed a pre-paid order for 26 kgs Sona masuri. Delivery schedule 8-10 AM on 27th Jan 24.
Status was showing as out for delivery till late in the evening.
Mr. Prabha called me around 5.30 p.m. I couldn't take the call as I was driving in full traffic.
I called him within 2 minutes. His phone was either busy or no response.
I kept calling and he responded saying that he's left already and will call next morning...

I placed a grocery order on Bigbasket on 14.01.2024.
(Order ID- TKOO[protected]

I did the payment from my SBI Account through net banking (Ref No of Transaction -IGAQSKVJH6)

The amount got debited from my account but the order did not get placed. I called Bigbasket Team and they also confirmed that the payment failed.

Can you please look into this asap and refund my money? This is...

The day before yesterday I ordered groceries from Big Basket. The value of the order was Rs. 4217 under Order No. NJML[protected]. My concern is that No.1. Due to the OTP problem on the first chance when I had gone for 2nd time online I was not able instead iI found that the material would be delivered on 3rd dec. between 10 pm to 12 pm on cash on delivery basis.. Since some of the materials were much needed I was eager but the materials...

I have been delivered amul fresh cream which is nearing product expiry and SOfit soyamilk of bad quality.I have requested for return of product but they have not picked up the products even after following up for four consecutive days . I am currently in Amritha Institute of Medical Science Ernakulam for treatment from which this order was placed. tomorrow I am leaving the hospital bavk home. I am denied return and my fund is not refunded...

Dear BigBasket Customer Support,

I hope this email finds you well. I am writing to express my dissatisfaction with the service I received regarding my recent order (Order BNN-[protected][protected] placed on November 12, 2023.

To my dismay, the order could not be successfully delivered due to a technical issue. Despite the inconvenience caused, what is even more disheartening is the lack of communication and the...

I am sharing my step by step scenario against wrong deactivation of my account .

1- I have ordered health drinks or some health products on 03/11/2023 invoice No. XXXXX ..
2- After delivery i have found that some of your delivered products are near expiry date.so i called customer care and he said your return & replacement will be done next morning.
3- Next day i have not received any call from BigBasket regarding...

Big Basket has cheated me. I had ordered a ON Gold Standard Whey Protein isolate from big basket on 08/11/2023, but Big Basket delivered duplicate and fake items with the order ID: [protected]. When I recieved the parcel it is without cartridge packing, I asked to the delivery boy what is that, and delivery boy said "Big Basket deliver the item without cartridge", then I doubted and I made a video while i was opening the item and found inside...

I have been using your webportal in my lap top for placing the order. Off late I am finding it very difficult to use your web site for filling the cart. If any item is selected & added in the cart, an instant message appears saying " This item is not available in your city" and some other item is getting added in the cart. For eg if I select Milk shampoo will get added in the add at times.

I have raised this complaint your...

Today i have ordered fresho eggs 2 packs. When i was about to cook the eggs it was worst i can see black yolk instead of yellow.. As they will promise customers they will deliver everything freshly directly from farm... This is the second time im facing this issue.. When i was trying to complain samething about to store manager they are least bothered.. PLEASE TAKE THE PROPER ACTION SO THAT IT WONT REPEAT AGAIN...

Order id-njlklo[protected].
It consists of 7 items. Full payment is made. But received only 6 items.
The invoice says one item (plastic bucket) not av.
Then why payment received by big basket? so why then bb will not deliver ?
even the refund is not made. No statement for refund is received till now.
Which i think i have been fooled by bigbasket ....

My account was deactivated for unexplained reasons and the customer service center is not picking up my calls. What should I do?...

As confirmed by the bank I had successful transaction with the bb app on two days total Rs 1500. But Bb claims to have not received it and still not bothered to refund inspite of multiple chats and complaints. It has been more than 8 working days and no reply....