Jiofiber Complaints & Reviews

I am writing to file a formal complaint against [Company Name], the provider of JioFiber services, regarding a significant issue I have encountered with my JioFiber account. Despite my efforts to resolve this matter through the company's customer care department, my concerns have not been addressed, and I have not received the resolution promised to me.

The details of my complaint are as follows:

On 23/08/2023,...

On July 2023 jio fiber pole was removed near our street and claiming it will be putting back in a new place but there is no updates till now. As a workaround we are bringing a cable from long distance with the help of near by homes due to that our connectivity was distributing frequently could you please arrange a new pole on our street to make a permanently fix for our disconnection problem

I raised this concern on email...

I lodged a complaint 0n 30th August 2023 regarding failure to connect to the Jiofiber internet vide Request ID- SR00001Q6D0Y. It has been a week since I have been calling them daily, and there is no resolution in sight. The engineer assigned is rude and lies blatantly while the customer service is all about formal whataboutery, depriving our family of Internet, which is a fundamental right. I am planning to go for a legal recourse considering...

This is regarding my Service request number SR00001DZJSK .I have raise a request regarding the internet issue I was facing since September 18, 2022.

I raised the request in the morning of 19th and I received a call from technical team they visited my premises at 11:15 am and they went out to check the cable . They Cut my cable made the bundle of it and put that on my roof top .

I requested them that I am having...

Hi Team,
I had a JIO Fiber connection which stopped functioning and when I raised a complaint, the tech called and informed that he cannot fix the issue and recommended that I cancel the subscription. I have called their support 50 times, numerous mails sent, No one comes to pickup the router and process the refund from the day the services stopped working.
Requesting to loop the escalations point of contact who can speed things...

I don't got my refund . my setuppox and wife was picked up on 4th may and it was comited that I will get refund in 14 working days..today its 1st august and till now there is no refund...even customer care is not answering for this...I want my refund now......

Dear Officier

I have booked a JIOFIBER connection for my residence use purpose, at the time of booking I have been commented for the installation within 2 days of payment.

Therefore I have made a online payment for the connection, and its transaction id is[protected]-PAYTMJIO)

after today when I have not received any update I contacted to JIO person, through the call and received a very...

It's surprising that my area has postpaid connection but no prepaid connection. This is your plan and tactic of registering postpaid so that it becomes difficult for customers to call you and request for temporary disconnection and still pay for over due charges for the time we haven't used.

Your connection speed has not caused me any trouble however the postpaid plan is something I'm not willing to live with. I have been...

JioFiber team has to refund Rs. 1500 of security to me. All the devices haven been successfully submitted to them and after verification on November, 01, 2021 I received an email that a refund of Rs. 1500 has been initiated and will be credited via NEFT to my bank account in 72 hours. I shared the bank account details on the day they collected the device. Its been more than 60 days but no refund has been credited to my account. They sent...

I applied for JioFiber connection under some scheme of a trial offer. I cancelled my connection under the trail offer as per scheme under which I was to get the full refund. The boxes of fiber were picked up more than 30 days before and refund time was 14 days. Its been more than the time mentioned by Jio but still there is no refund as of yet. I've called their customer care five times even they are just saying it is in process etc. and...

I have cancelled my jio fiber connection but router has not been picked up....

Recharged my jio fibre plan (999+ GST) twice on 4th Aug 2021. I got the recharge successful sms but on the my jio app it still shows as no active plans. The recharge history shows up on the 'My statement' tab.

Thanks,
Subhadip Nandi...