Zara Complaints & Reviews
I have been tracking my refunds from zara for quite a while now. For some they have initiated it after a month. For 3 of them i m still denied the refund because the warehouse seem to have lost the item and even after providing them with courier receipts and their site is also showing that the product was received at the warehouse they still continue to deny my refund for three items....
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Had purchased these items from Zara
Few of them were cancelled orders for which payment for made and few were returned
Order NO. [protected]
Order no.[protected]
Order no. [protected]
Order no. [protected]...
Few of them were cancelled orders for which payment for made and few were returned
Order NO. [protected]
Order no.[protected]
Order no. [protected]
Order no. [protected]...
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed
his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint
is indeed resolved. However, a complaint can be automatically marked as resolved
if a complainant isn't responding or updating a complaint for 30 days after the company has
tried to reach the complainant.
Payment made goods not delivered
Shipment no : [protected]
Date of payment : 19/03/2022
Place: plaza de catalunya
Made payment in advance of Euro 19.95 through credit card 430463******197
for trouser not in stock and was told I could collect on Monday 21/03/2022 but when I went there it had not reached and I was flying back to India on 22/03/2022 .. store manager said he cannot help me any further and since then I have not heard from Zara while...
Date of payment : 19/03/2022
Place: plaza de catalunya
Made payment in advance of Euro 19.95 through credit card 430463******197
for trouser not in stock and was told I could collect on Monday 21/03/2022 but when I went there it had not reached and I was flying back to India on 22/03/2022 .. store manager said he cannot help me any further and since then I have not heard from Zara while...
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Website: | Zara.com |
I have returned 4 items from my Zara orders but I have not received a refund yet and I have been following up multiple times but I am not getting a response and when I got a response they are saying warehouse did not received the product but how it is my fault it is the fault of their own logistics order id- [protected]
[protected]...
[protected]...
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed
his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint
is indeed resolved. However, a complaint can be automatically marked as resolved
if a complainant isn't responding or updating a complaint for 30 days after the company has
tried to reach the complainant.
Refund has not been initiated
Address: | Pipari khalsa pratapgarh230001 |
Website: | Zara india |
Sir, i bought a product online from zara which i have returned because shoes size was big.Sir, when my return arrived, the company people are saying that I have arrived with non-Zara product, due to which I cannot give your refund. Sir i always do online shopping and sir i have returned product many times but this is happening with me first times.Sir request you to solve my problem and try to get my refund....
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I ordered puffer jacket from Zara on 11 feb received it on 15 th. I returned it in same condition on 18th and the pick up guy also checked the jacket and accepted the return pick up. There was absolutely no defect from our side. After receiving in warehouse, i got an email saying that the product was damaged so they won’t process refund. They are putting liability on customer when in reality they damaged it while sending goods to warehouse....
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed
his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint
is indeed resolved. However, a complaint can be automatically marked as resolved
if a complainant isn't responding or updating a complaint for 30 days after the company has
tried to reach the complainant.
Zara refund not received
Address: | Zara india |
Website: | www.Zara.in |
Hi I had made two orders on 13th and 14th January 2022, on Zara app and it was a prepaid order where I cancelled the orders on the same day because of some reason since then have been calling up the pathetic customer care of Zara to understand why the refund is still not processed I have called several times with no response at all.I am still waiting my refund of almost 6k....
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Address: | India |
[Order number:[protected]]
Ordered faux leather puffer jacket in size large on 29dec, 2021 for 4000rs got it on 3rd jan, 2022. Jacket was of wrong size(xs). Called for return the very next day and it was picked on 4th jan. Didn't hear from them for more than a week. Tried to contact customer service which is so pathetic. They told me that i'll be hearing from them in 24-48hrs. Then they send me this email saying that the product had...
Ordered faux leather puffer jacket in size large on 29dec, 2021 for 4000rs got it on 3rd jan, 2022. Jacket was of wrong size(xs). Called for return the very next day and it was picked on 4th jan. Didn't hear from them for more than a week. Tried to contact customer service which is so pathetic. They told me that i'll be hearing from them in 24-48hrs. Then they send me this email saying that the product had...
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Address: | Zara India |
Website: | Zara.com |
I returned an order to Zara for which it said it processed the refund in Feb 7 but I have not received the money yet. I paid through UPI....
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Address: | Ambience Corporate Office tower 2 Level 8 on Plot No. 3, Unit No. 1 (office 1) Ambience island, NH-8, Gurgaon 122002 |
Website: | www.zara.com |
I purchase 2 items on ZARA with an Order No. [protected] on 17 January 2022 and it was delivered on 27 January 2022 but due to size issue, I made a return request for Reference no. 4365/390 on 28 January 2022 and the Return request was accepted with an confirmation email from Zara that A courier will collect the order within 24-48 hours. But it has been 13 Days still there is no Return courier pickup neither the Delhivery courier has received...
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Address: | Ambience Corporate Office tower 2 Level 8 on Plot No. 3, Unit No. 1 (office 1) Ambience island, NH-8, Gurgaon 122002 |
Website: | www.zara.com |
I purchase 2 items on ZARA with an Order No. [protected] on 17 January 2022 and it was delivered on 27 January 2022 but due to size issue, I made a return request for Reference no. 4365/390 on 28 January 2022 and the Return request was accepted with an confirmation email from Zara that A courier will collect the order within 24-48 hours. But it has been 13 Days still there is no Return courier pickup neither the Delhivery courier has received...
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Website: | www.zara.com/in |
I purchased two pairs of shoes from Zara, kept one, and returned the other pair. It's been more than a month and I am still awaiting the refund or at least the shoe to be shipped back to me!! Firstly Zara sold a used shoe to me ( my mistake was that I did not check the sole assuming that Zara wouldn't cheat customers). Only after I chased them for a refund was I notified via an email saying the shoe was used so no refund would be processed...
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Address: | Ambience mall gurugram |
Website: | Zara.in |
I bought a cardigan from zara ambience mall gurugram but i didn't like the material because when i reached home i saw their was lint over its back. Due to its dark colour i didn't realise it while purchasing.
So i decided to return it and they said it has lint on it we can't exchange or give refund for it.
Then i saw same items in different colors in the store they also have lint but they are not ready to accept even after seeing...
So i decided to return it and they said it has lint on it we can't exchange or give refund for it.
Then i saw same items in different colors in the store they also have lint but they are not ready to accept even after seeing...
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I received an email from Zara for "Refund success" but I have not received my refund amount - it is Rs. 4750.
Can you please look into it?...
Can you please look into it?...
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I have returned my zip sneakers on jan 10 and still now i haven’t received the refund. I have returned the product since it was in used condition but the zara replied me that its used so cant refund . I have clearly mentioned them about my case and escalated it but till now i haven’t received any reply . Order id - [protected]...
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This is regarding case id no.[protected] and order no.s [protected] and [protected]. The two products wrongly picked up have not been delivered back to me. It has been one month and it has exceeded the maximum number of days of delivery long back. The customer care executives can’t help me with a tracking id or any sort of proof that the products have been shipped. There is no update on its whereabouts and I’m being almost harassed by...
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed
his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint
is indeed resolved. However, a complaint can be automatically marked as resolved
if a complainant isn't responding or updating a complaint for 30 days after the company has
tried to reach the complainant.
Deduction of amount from account and oder isnt placed due to lack of payment
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Address: | Zara vr mall |
Website: | www.zara.com |
I visited zara store at VR mall surat, i am very dissapointed by the staff behaviour.At closing time the staff person constently pointing only us to stay away from clothes inspite there were other customers still shopping. they did the same thing for continuouslyy for 2 days !...
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I have returned a product to Zara. I have got a mail stated that money will be returned to the original mode (UPI). Still now money is not credited to my account. Called many times to Zara but no use.
[protected] is the return no.
Order no [protected]...
[protected] is the return no.
Order no [protected]...
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed
his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint
is indeed resolved. However, a complaint can be automatically marked as resolved
if a complainant isn't responding or updating a complaint for 30 days after the company has
tried to reach the complainant.
Refund not received/ Any confirmation
Website: | www.zara.com/in |
Zara Order no. [protected]. The company has received the product at the warehouse on 23rd December, 2021 morning. Even after poking them constantly from 24th till 28th they have not sent me any received confirmation mail/receipt that can assure the product amount will be refunded. I constantly tried to reach to their customer team for 3 days, every time they are saying they need 24-48 hrs to resolve the issue but it never got resolved. No...
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Website: | www.zara.com |
I purchased a Crossbody bag from Zara Online store and returned it immediately because it was bigger in size than it appeared in the photos. After so many days, today Zara has emailed me that they cannot provide me a refund. They do not have exchange policy that is the reason I returned this big one and purchased small one....
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I was placing an order on zara india online on 15th december and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@axisbank and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.
Transaction...
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@axisbank and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.
Transaction...
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I was placing an order on zara india online on 15th december and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@axisbank and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.
UPI...
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@axisbank and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.
UPI...
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Hi, I made a purchase at Zara on 12th order no. [protected]. I made the payment through UPI Citrus Solutions. But the payment did not go through and was pending in the Zara account although it got deducted from my account. It has not been refunded back yet. May i know when will this amount be refunded??? I tried so many times to make the ccount on Citrus, that was another task. I have attached the payment details....
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Address: | Pune Prakash complex mundhwa |
Ordered one dress INR 990 payment completed then got one pop up that something went wrong, but amount got deducted...
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I placed an order at zara app on 8 December 2021 and the mode of payment was UPI.
I paid the amount through paytm app to the zara payment partner i.e. citrus solutions pvt.ltd.
The amount of ₹17, 560 was debited from my account but the order placing was failed.
As i had to place my new order and repay my payment of ₹17, 560. I request team to refund my payment as soon as possible....
I paid the amount through paytm app to the zara payment partner i.e. citrus solutions pvt.ltd.
The amount of ₹17, 560 was debited from my account but the order placing was failed.
As i had to place my new order and repay my payment of ₹17, 560. I request team to refund my payment as soon as possible....
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Zara Recent Comments
- Crappy delivery and return support
I had ordered few items around 29th of June...1 - Regarding missing item
I complain at zara with all proof that order...1 - Return pickup is still delayed
I purchase 2 items on ZARA with an Order No....1 - Payment deducted twice & refund not initiated for cancelled order yet
I’ve two cases to tell you about 1- order...1 - Return not picked up after requesting for 20 days
I have requested for return of 9 Nos of products...1