Zara Complaints & Reviews

I placed an order at Zara which contained 14 items in total. 2 items I received within the estimated delivery date whereas out of the remaining 12 items, I received 5 items correct and 2 wrong items i.e., in total 9 items after 15 days of estimated delivery date. I complained regarding the same that is 7 items are missing and 2 items were delivered wrong to Zara customer support with all the photos attached. Now it’s been 10 days and they...

I’ve ordered few items from Zara on 28th June 2023 and the delivery was for 4th July 2023 but till date I.e., 15th July 2023 I haven’t received my parcel and in my account the parcel is showing it has reached its destination. I’ve contacted Zara for the same but they are not responding and I’ve also contacted the courier partner and they told me that they couldn’t deliver the parcel as Zara has not updated them to deliver . I’ve...

I have just placed an order from Zara and i have paid via debit card and the transaction was successful with transaction id[protected] and the amount has been deducted but its showing as payment pending . I have already contacted their customer service and they’ve told me that an auto refund will be initiated. Kindly resolve this issue and would like to know when the deducted amount will be reflected back ....

At times some products sold on ZARA website/ APP is different that what is sent to the buyer.

It absolutely looks like there is a first copy of products being sent with all proper tags.

The products were bought at the MRP prices. these are not discounted as well.

Original images have been attached and products that is received is different. Have bills as well.

Also defective cloths...

I complain at zara with all proof that order is missing and box is damaged an d already mention delivery boy was not ready to wait or come tomorrow as he told me if I don't receive today he will cancel my order ..so i pay him from office he left downstairs and when i came and received all i received a empty damaged box with cover paper which is inside ...i complaint in zara 4-5 times ya they included the prouduct in box bt i haven't received...

I ordered a casual shoe at the Zara store online and it shows rejected ....

I ordered a white jacket from zara, i received a green one of same amount. I raised a return request stating delivery of wrong item. They received the jacket and warehouse is saying we had shipped right one. We will not refund. The jacket i ordered was large in size i received xtra large. And it is totally useless to me and they are denying a refund...

I made a payment of 2070 for a dress and top to zara and the amount was deducted but the order was never placed on zara app. I asked customer service to refund my amount but no action has been taken by now....

Hi,

I raised a return request to zara on 9 December for 5 items and the request was approved on 10 December and they scheduled a pickup for the same. The items were picked up via Ecom express AWB number [protected] on 10 December at 9:23 am and delivered to the Zara warehouse on 14 December. But Zara is denying that they have received the products and are not giving me the refund. I have screenshots and proof that items have...

I have got my order from Zara a denim product of rs. 5980 on 14 August but I returned 1 piece of rs. 3000 but still i have not got my refund please help me to got my refund back my email id is [protected]@gmail.com...

I have placed a return and given back the item yet i have not received the refund...

1. I Had Ordered Two Products From Zara Online And I Had Returned Them Within Time Period But When I Asked Them For Refund They Send Me The Product Back After More Than 20-25 Days From The Date When I Had Returned The Products. And Both The Products Which I Had Received From Them In Return Were Of Different Size As Which I Had Ordered And Returned. Even After So Much Escalation They Send The Product Back To Me And That Too Different. At First...

My money got deducted from bank but order has not been confirmed yet....

I had ordered few items around 29th of June and estimated delivery day was around 14th of July. Given the weather conditions i was okay to wait for this long but as the date passed, i was left with no choice but to contact the customer support. Each time I asked them to expedite the process, they shrugged off the matter asking me to wait for 48-72 hours. And may I tell even after a week they gave the same excuse that there is some courier...

I have requested for return of 9 Nos of products ordered from Zara, I am still awaiting them to be picked up after waiting for 20 days. I have contacted their chat and phone 5 times, they have asked to wait for 3-4 working days every time, I have contacted them. This is cheating of highest kind. Issue me a refund to resolve this instantly.

ORDER NO. [protected]
ORDER NO. [protected]

Items to be returned...

I’ve two cases to tell you about
1- order no NO. [protected]
My money got deducted twice amount: 3580

2- order NO. [protected]
The same issue happened the money got deducted and the app still ‘complete your payment’ so I canceled the order.
I haven’t received the confirmation if the refund has been initiated for this. Even after connecting with you over calls and chat a end number of times....

Sir i have been scammed of Rs 3990 of the product order no - [protected] i bought on 28june. On 5th of July i returned it because it was not upto the mark.., so the delivery partner Ecom express pickup guy came and checked the box and the product and took it...
After 1 week I recieve an email that they have recieved a non Zara item.. Please help, Because they are fraud, the same type of fraud they have committed, and never refunded...

It has been over 2 months and I have not received my refund from Zara INDIA. I have returned the product to them and they said that refund will be initiated and should reflect within 15-20 days. After following up they are refusing to help since I have lost refund bill copy but I have original bill picture with me....

Purchase Date : 26th June 2022
Shipment Picked up on 27th June 2022
Delivery date shown on Zara App : 1st July - 04th July 2022
Current status : not yet received as on today.
Conclusion : Zara has looted the customer's money and not bothered to revert or return /
Demand of customer : Full Refund and Penalty to Zara

Extremely poor and pathetic customer service when you reach out to Zara. They...

Date[protected]
Order No -[protected]
Payment mode - GPAY
Payment amount -2280

I ordered two tops from zara and made the payment through gpay. But its showing that the order is not conformed and asking to pay again....

I’ve paid 3080 rs for my zara order through google pay UPI. Google pay shows payment is complete but zara shows order is still incomplete....

I received a product on 4th june from zara and returned it back on the same day. Today is 23 june and its been more than 20 days that I have not received the refund. Usually such brands return within 3/4 working days! When I’m trying to call them they dont pick up the calls or the support agent asks me to wait further!...

I have order a tshirt from zara online shopping. To pune But the deliverboy never contact me and they delverd my product. I never get the product. And not the refund. The deliveeboy and zara both are fraud. The are doing fraud with customers. The think the customer are stupid. I want my refund otherwise I will file a case against zara and deliver couriour partner. In customersuppoert....

On 30th April, I shopped through Zara app and made a payment of INR 3880 via Google pay to Inditex Trent Retail India Ltd (zara.[protected]@indus). The order was not placed with reference to the payment and when I contacted Zara, they told me to wait 10-14 days as payment will be refunded by then because no order was placed. However, no payment was received during or after that period from Zara. After contacting them multiple times and sharing relevant...

Hi,

I have tried placing an order of Rs.7870. on 13th May through VISA card.
The amount got debited from my bank account but order is not placed and after some time it got cancelled.
Until now the I have not got the refund back.
Please look into it and refund the money back...

A fraud has taken place with my parcel with order id:([protected]) that was on return. As a aware customer I know my duty and I have returned the right product.
A fraud has occurred from the delivery courier department. I raised a request to the zara-department, they said the matter is getting verified and later claimed that i have sent the wrong product.
But during the time of pick up the pickup boy, did check, and all the...

From zara online store i ordered two jeans (order number-[protected]).Both jeans are different from picture.so i visited zara store in my city.but in one jeans inner tag was missing while outer tag was properly fitted (all information was readable in the tag. plus jeans was unused).after that they won't accept my jeans and suggested me to return online.So i make a return request from zara app and jeans was sent to the zara store.yester i...

I made a purchase on zara for the amount 5980 on 23 march 2033 and made tha payment through upi.. I made the cancellation within half n hour on the same day itself and not even the product was dispatched or received yet my amount is not credited back to me . It’s more than a month and their team only says that financial team is looking into it yet no response from their side.....

I had purchased two items on 23rd Feb 2022 Amounting to Rs.3580/-. Amount deducted once but their customer care folks said amount didnt credited yet so they said to redo the payment which I did. Two times INR 3580 got deducted from my account. After that I checked with my bank they also conformed two times payment got deducted and credited to Zara account. Later on with all proof I reached out to the customer care and then they also confirmed...

I ordered and Jacket from Zara’s website and the size was not perfect for me so i asked if I could exchange so they told yes and sent the delivery man to pickup they told exchange couldn’t be possible so we will give u refund and u can reorder it after we refund it but after 1 week i tried to call them and contact them I couldn’t and they didn’t even gave me my refund since 5-6 months!...