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Cadbury India Customer Care

Cadbury India Limited (Mondelēz International)

No.19,Cadbury House,Bhulabhai Desai Road, Peddar Road, Near Mahalaxmi Temple
Mumbai
Mumbai City District
Maharashtra
India - 400026

Customer Care Phone Numbers and Contacts

Phone:+91 22 4007 3100
 +91 84 4728 9335
 
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Cadbury India Complaints & Reviews

Cadbury India - Valentine's day offer of movie tickets

User
 Meenu8s on Apr 13, 2014
Dear customer care, Writing this to get a response for availing the movie ticket offer. Had bought cadbury silk from reliance fresh, Bangalore, during the promotion of February 2014 offer for two movie tickets after spending Rs.200. Had called the given contact number on the voucher to register my phone I.e 988-675-6420 along with the reliance fresh bill number. Had received a SMS back. the problem is that the SMS is no longer there on my phone and have lost the voucher also. Want to book the tickets now but have lost the SMS. I still have the bill from reliance for the February month. Is...
Complaint comments Read comments [2] Complaint category Food

Cadbury India - Found worm Inside the chocolate

User
 Gaj_87 on Mar 6, 2014
Hii, This to inform you that i bought product of cadbury dairy milk silk .When i opened it i found worm inside it . I have clicked photograph of the same .Hoping that you people will take some serious action to avoid such kind of practises as customer are buying product blindly by keep faith on your product . Regards, Gajanan Dhuppe Pune -07755920888...
Complaint comments Read comments Complaint category Food

Cadbury India - Regarding Tasteless and irritating smell of cadbury bourn vita

User
 ullaskulkarni16@gmail.com on Jan 28, 2014
Bourn vita is excellent taste we are using bourn vita since 10 years. But recently it might have loosing its taste, we purchased Bourn vita recently but it is totally tasteless and having some irritating taste have purchased Bourn Vita
Batch no is W30703.

Worst taste...

It might loose customer......
Complaint comments Read comments [1] Complaint category Food

Cadbury India - Cadbury India - Cadbury Dairy Milk Chocolate found to be having some fungal growth

User
 sawant_pradeep83@yahoo.co.in on Jan 21, 2014
Dear Sir/Madam, Just few days before I purchased a box of cadbury celebration. It was properly sealed. When I opened one pack of 15 gm (Production Code 020513A2M M2) I noticed some kind of fungal growth in it. When I opened another pack of 40 gm (Production Code 160513M01E I2) same case was observed. It is really not good for a company of such standard not maintaining there quality at all. Who will take the responsibility if something happens to someone. Best before date is 26/7/14 & 09/08/14 respectively which is mentioned on pack. My mail id is sawant_pradeep83@yahoo.co.in...
Complaint comments Read comments [1] Complaint category Food

Cadbury India - Metal Wires 2-3 in Eclairs

User
 v Joshi on Jan 17, 2014
Hi, Today after lunch i had my Cadbury eclairs candy which I generally do everyday. I found 2-3 pieces of metal wires inside it which hurt my gums and my mouth started bleeding. i have the candy and the pack both as the evidence. pl. contact me so that I can hand over the candy to quality concern person. I rushed to the doctor from work and now filling complaint. Varun Joshi American Axle and manufacturing, Pune 8087380390...
Complaint comments Read comments [1] Complaint category Food

Cadbury India Ltd - Sealed empty dairy milk chocolate wrapper

User
 sujitra iyer on Jan 16, 2014
I purchased a box of dairy milk sealed properly ITS CODE IS K31216 packed on 16/12/2013 which contains 72.units*8.5gms each.I found a Sealed empty dairy milk chocolate wrapper. Matter is that the company should take care that the each wrapper is completely filled with chocolate, before it go for the packing or sale. As this mistake should not happen as being an best and the oldest chocolate company....
Complaint comments Read comments [1] Complaint category Food

Cadbury India - Cadbury Diary Milk Chocolate

User
 airnsea on Dec 20, 2013
Purchased Cadbury Diary Milk Chocolate on 19/11/2013 from a near-by store; having Code K30805 - Pkd 08/13 - B2 but when opened the chocolate covered with a white layer coating and taste was totally different. I am sure the store keeper will not refund the money and tried calling Cadbury's office in Mumbai but nobody bothered to give a proper reply. Dont know whom to approach with such complaint ? I have kept the chocolate safely with me in order to show to some responsible person in Cadbury. Hope somebody will wake up and open their eyes/ears to listen such complaints of a common man. Thanks...
Complaint comments Read comments [1] Complaint category Food

Cadbury - Worms in my chocolate

User
 joshmic on Dec 11, 2013
I had bought the Celebration box during Diwali When i opened it i found Worms in it, i immidiatly called thier customer service number and placed a conplain they asked me to seal the box which is did but no one even bothered to call back or come and visit the place I still have the box and will want to fine the company...
Complaint comments Read comments [1] Complaint category Food

Cadbury - Bad taste

User
 proaakash on Oct 10, 2013
Dear Cadbury I am a regular consumer of yours. Recently i gifted a celebration to my friend on her b'day, but when we opened that there was difference in packaging and finally when we open the chocolate, i.e., Dairy Milk, it was the worst chocolate taste i ever had of Dairy Milk. It was a embarrassing moment. The code is F30927A. The packaging was of September 2013....
Complaint comments Read comments [1] Complaint category Food

Cadbury - bad quality chocolate

User
 Apurva Neha Bhatnagar on Sep 19, 2013
Dear Sir/ma'am, I bought this dairy milk fruit n nut 80gm code H30427 pkd 0413. I m a regular cadbury fan but I find it tasting otherwise.  Im attaching some pics. Shall be comfortable if you could confirm that its okay to consume. Regards, Major Apurva Bhatnagar....
Complaint comments Read comments [3] Complaint category Food

Cadbury - CADBURY LUNCH BAR ROCK HARD

User
 conceicao on Sep 1, 2013
Dear Sir/madam i bought 2 cadbury lunch bar's at Pick n' Pay Centuary City CapeTown, South Africa, i was so excited to come home and eat my chocolates , i took a bite of the first chocolate and almost broke my tooth, so i tried the second chocolate also as hard as a rock, well i am so dissapointed that i have made up my mind that from now on i will buy Nestle chocolates, no more Cadbury Chocolate it almost landed me by the dentist please contact me at, connieburch04@gmail .com barcode 6001065034027 barcode 6001065034027 expires18 Dec 2013...
Complaint comments Read comments Complaint category Other

Cadbury India - Defective/rotten

User
 P.A.Appanna on Aug 23, 2013
I purchased one Cadbury Dairy Silk for Rs 125 and another Cadbury Silk Roast almond for Rs.55 from an outlet called as Grand Bazaar at Minjur, When I opened it after reaching home I found that the packing had shriveled ,melted and not smelling of Chocolates.I returned it to shop who first refused to look into it saying that these 2 pieces were manufactured in May2013 where as the date of sale is 22-08-2013. He has refuse to replace it immediately saying that the product has to be inspected by the Cadbury representative and has collected the same.Till such time I am deprived of my Chocolate. I...
Complaint comments Read comments [1] Complaint category Food

Cadbury - Fungus infected Products on sale

User
 Nitin Verma on Aug 14, 2013
On 29th june i purchased 2 packs of cadbury chocolate form a near by shop one of which was opened by my son and when he ate one bite and made a ugly face looking toward me ..........i noticed that the product was fungus effected .....not wasting any time i called up the Cadbury Toll Free no 1800227080 and registerd my complaint........... i was the adviced to keep the product in same form in the refrigerator.............

Next day i received the follwing email from the company
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Complaint comments Read comments [3] Complaint category Food

Cadbury - OLD CHOCOLATE

User
 marina@indlovukazi.co.za on Aug 12, 2013
Hi I bought a TEMPO POWER NUT from Buy-Rite in Orchards today after I opened it I realised it was so old I then checked the expiry date and it is 1st July 2013 …..16:59 4-01563
Surely Cadbury’s should prompt their clients not to sell goods that have expired? I won’t drive 14kms to exchange it……all this for a R10 chocolate

Please connect via Linkedin http://za.linkedin.com/pub/marina-muller/21/433/754

Thank you,

Kindest regards,

MARINA MULLER
SPECIALIST CONSULTANT
INDLOVUKAZI RECRUITMENT
marina@indlovukazi.co.za
Complaint comments Read comments Complaint category Food

Cadbury - Degraded Cadbury chocolates

User
 PrachiSachin on Aug 9, 2013
Hello,

I purchased a box of 72 pieces Cadbury Dairy Milk chocolates at a cost of Rs.360/- from a store in the main market of Gokulpeth Nagpur.
I wanted to distribute these to my colleagues as it’s my birthday today, however to my disappointment, when they opened the chocolates, they saw that the chocolates were degraded
They had pimple like formations with white fungus like appearance on all the opened pieces.

The packaging date on the box is 13/5/13, the product code is K30513, net weight of the box is 612g.
The note on the chocolate says “Best...
Complaint comments Read comments [4] Complaint category Food

Cadburys Temptations - Fungus in Chocolate

User
 Krishnarajabi on Aug 5, 2013
Hi,

I bought a Cadburys Temptations(65 Rs pack) yesterday in my area.. I am always cautious about expiry date and checked the date of manufacturing. It was mentioned as May2013 and best before 9 months from the date of packing. But when i opened it there white coloured fungus all over the chocolate.
Dont know what to do!!! Anybody to guide me.

Thanks,
Krishna...
Complaint comments Read comments Complaint category Food

Cadbury - Flake

User
 Elaine Leeming on Jun 11, 2013
Thank you for the new wrapper for Flake! It provides fantastic security! however, every Cadbury flake I have had since the new wrapper has been introduced is now stale! I remember when Flake was sooooo in the mouth gorgeous and just melted with the first mouthful! it is now just a lump of chocolate and does not resemble the 'Good old fashioned' Flake at all!
The 'lump' doesn't even taste fresh! Yuch! It tastes stale! Sometimes when opening it the chocolate even looks 'white' - which, in my book, is stale?
Not the same quality you used to have! What...
Complaint comments Read comments Complaint category Food

Cadbury - Manufacturing defect in CADBURY DAIRY MILK SHOTS

User
 Imran Ahmad Siddiqui on Jun 8, 2013
HI Team,
Yesterday I bought 10 sachets of CADBURY DAIRY MILK SHOTS .Out of that I was surprised to see that instead of 2 marbles,there was only one marble in one of the sachet.This type of manufacturing defects are increasing day by day which is intolerable & it is not at all expected from a company like CADBURY which is a PRESTIGIOUS MNC.I have kept the same sachet containing one marble with me unopned.I therefore request you to look into this matter so that this type of manufacturing defects should not occur in future to save the reputation of your company as well as to maintain to...
Complaint comments Read comments [2] Complaint category Food

Cadbury 5 Star Home Pack - Missing unit ( 5 instead of 6)

User
 deepika_17 on May 27, 2013
We purchased cadbury 5 star home pack from reliance mart in isckon mall, ahmedabad.. it was a sealed packbut when we opened it there were only five pieces of 5 star instead of six pieces as mentioned at the back of pack.

This is a good way of cheating common people like us.

Pls take care of our grievance.

For your reference, the details of the product are below-
Code -M30308
Packed on 08/03/2013

Waiting for a positive step.
Feel free to revert in case of further details.

Regards,...
Complaint comments Read comments [1] Complaint category Products & Services

Cadbury Dairy Milk Shots & Cadbury Gems - Manufacturing defect in CADBURY DAIRY MILK SHOTS & CADBURY GEMS

User
 kalyan92222 on Mar 23, 2013
Dear Sir,
Yesterday I bought 5 satches of CADBURY DAIRY MILK SHOTS .Out of that I was surprised to see that instead of 2 marbles,there was only one marble in one of the satche.EARLIER also I found lesser quantity in the same satche as well as the satche of CADBURY GEMS,but I ignored it.This type of manufacturing defects are increasing day by day which is intolerable & it is not at all expected from a company like CADBURY which is a PRESTIGIOUS MNC.I have kept the same satche containing one marble with me.I therefore request you to look into this matter so that this type of manufacturing...
Complaint comments Read comments [2] Complaint category Other

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