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Cadbury India Customer Care

Cadbury India Limited (Mondel─ôz International)

No.19,Cadbury House,Bhulabhai Desai Road, Peddar Road, Near Mahalaxmi Temple
Mumbai
Mumbai City District
Maharashtra
India - 400026

Customer Care Phone Numbers and Contacts

Phone:+91 22 4007 3100
 +91 84 4728 9335
 
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Cadbury India Complaints & Reviews

Cadbury India - 2 pieces missing and foul smell coming from it

User
 kanchan245 on Aug 19, 2014
i brought dairymilk silk 160g pack worth rs 150 from a shop. when i opened it i found 2 pieces were missing and foul smell was coming from it. it cannot be eated like that. being one of the great fan of cadbury india and such a renowned company such products are not expected. plz take suitable actions for it....
Complaint comments Read comments [1] Complaint category Food

Cadbury India - Chocolate was not eatable

User
 nitinkumarrao on Aug 18, 2014
I Purchased Dairy milk Silk on 17th August 2014(Plain Chocolate ), The Chocolate was not eatable as it was stinking very badly. I want to update you with this instance - for this I've already logged a complaint yesterday, but I don't have a complaint number. Request you to revert me with regards to the above matter. Mobile no- 09326109326/08879971926 E-mail id-nitin.rao@selpl.com/nitinkumarrao1986@gmail.com...
Complaint comments Read comments [1] Complaint category Food

Cadbury India - Duplicate Product

User
 Priyanka04 on Aug 12, 2014
I am a student of marketing in IMT Nagpur, Maharashtra and my name is Priyanka Tiwari (2013-15 batch). There is a wide distribution of dairy milk's duplicate chocolate in the campus. The taste of the chocolate is horrible and packaging is similar. i am attaching the pic for the proof. Please look into the matter....
Complaint comments Read comments Complaint category Department Stores

Cadbury India - Worm in Cabdury Silk chocolate

User
 kbrao on Aug 11, 2014
I bought Cadbury Silk recently for my daughter. When i opened the pack, i found that the chocolate was in a semi-solid state though the same was preserved in a fridge. When i looked closely i found that there was a worm that has been responsible for the state of the chocolate. There were huge holes also in the chocolate....
Complaint comments Read comments [1] Complaint category Food

Cadbury India - Bad Products Complaint Ref #1041264

User
 Atul Sulakhe on Aug 10, 2014
Dear sirs, My son got a Celebrations pack as a present from a bank, for his academic achievements. We opened 2 chocolates from the pack, and both were bad. We also had purchased some Milk Chocolates wgich were bad. This was all reported and I was given this subject reference number by a mail I received from your Customer Service, informing that someone from your company would come and pick up the defective products for further investigation. I'm sorry to say that there is no response, no contact established by your company so far in the matter of this complaint. I also replied...
Complaint comments Read comments [1] Complaint category Food

Cadbury India - Foreign Element found in 5 Star

User
 marriage heaven on Aug 10, 2014
I purchased cadbury 5 Star, of which code is K40 129 & packed on 04-14. While Eating That i felt a foreign element(steel/iron Pin) in my mouth when i took out i found several small pieces. What if i had swallowed that pin & got some infection or injury in my esophagus or stomach or intestines. You want to kill people by your product ?? Is it chocolate or killing chocolate ?? I tried to call customer care but they didn't responded. What kind of quality is this, What the hell is Cadbury doing, are they monitoring manufacturing process ?? It is really shame for such a company who is...
Complaint comments Read comments [1] Complaint category Food

Cadbury India - Poor quality of Cadbury Silk -Chocolate

User
 Yuvashree Dilipkumar on Aug 5, 2014
Hi, I had purchased a Cadbury silk - chocolate on 30th July, 2014I found the first two pieces were either missing or totally melted. And while eating the chocolate, there were tiny granules on it ; which made the chocolate really disgusting to consume. Kindly, let me know as to why the quality of a highly priced chocolate has been compromised. Also, I tried to call the toll free #1800 22 7080 and wrote a mail to the mail id mentioned on the wrapper asking for suggestion to place a complaint regarding this. There was no response. Kindly, get back to me with a proper explanation....
Complaint comments Read comments Complaint category Food

Cadbury India - Expired Cadbury Dairy Milk Silk

User
 Aishwarya Parattu on Aug 5, 2014
I bought a cadbury diary milk silk @ 135/- from a nearby shop in B 84 Defence Colony for my 5 year old daughter. I didn't check the expiry date. My daughter ate almost 5 pieces and then offered me a piece. When I tasted it it had that rotten smell and taste. Then I checked the manufacturing date is was November 2013 and I bought it on 04.08.2014. I approached the agency with the expired product and the agency not inclined to change or refund for the expired product. I would really appreciate if you could look into this and do the needful. I am available at aparattu@gmail.com Thanks, Aishwarya...
Complaint comments Read comments [1] Complaint category Food

Cadbury India - Worsening Quality of chocolates

User
 yashkataria on Aug 1, 2014
I bought some dairy milk chocolates from a nearby store a few days back All Of them were full of white granules and were powdered I ignored it as it was the first time but again yesterday it happened with me when i Bought some dairy milks from a superstore and I've a habit to check epiry dates so none of the above were expired I had the same thing again and when I asked my frnds they also have faced this problem once in a while Even my mother had same thing in a silk which was a bigger one I dunno what u guys are doing sitting up there but a quality control and redressal is in order Please...
Complaint comments Read comments [1] Complaint category Food

Cadbury India - Powder form dry chocolate and granuel like when try to brake

User
 R B JAMADAR on Jul 31, 2014
I have purchased a fruit & nut Cadbury Dairy Milk Silk chocolate of Rs.150/- (code no. 140520 B3 MFG Dated 05/14) with offer of ccd 2 small cups of coffee from Yadav Stores at Kane nagar, Antophill, CGS Colony, sector-6, mumbai-400037 But after opening the chocolate cover it is found that there is whitish small patches on the chocolate and when brakes it then it broke in granule form and no taste found in it. Pl look into the matter as it seems like duplicate in look and taste. Pl look into the matter at the earliest and inform me on my contact(8080711195) the output of the same. With regards,...
Complaint comments Read comments [1] Complaint category Food

Cadbury India - Expiry product.

User
 ravicool17 on Jul 30, 2014
Hello, I have purchased the cad bury temptation Product code: 8901233009940 in east of kailash location when i opened it chocolate was complete in bad condition, then i checked the same date its mfg was. 5/2013 and i purchased it on 29/7/2014. Please take some action against the agency who supply this product in (110065) east of kailash location. otherwise i have to take some action in consumer court, Regards Ravi 8860239000...
Complaint comments Read comments Complaint category Food

Cadbury India - Did not receive code on silk packet

User
 Nikii on Jul 28, 2014
I bought a cadbury silk of 150 rs. There was an offer to buy free beverages at the ccd outlet it was stated that the code will be inside the packet .My packet did not have a code My packet details are - CODE - I40526 B3 Packaging date - 5/14...
Complaint comments Read comments [1] Complaint category Food

Cadbury India - Powdered chocolate bar inside the packet

User
 BENSEN JOHN on Jul 27, 2014
I am a consumer of your product, and i also dairy milk brand is my die hard favourite.
Bt in this month of july i bought once a rs.25 dairy milk, but when i opened it it was mostly powdered, and the taste was somewhat spoiled kind.
I not happend once but thrice it happend.
I thought, bychace once in a thousand must have come like this, but itz happening frquently.
The shopkeper didnt also replaced it with another one.
I dont want to loose tis brand "dairy milk" form my taste.
Please look after this issue...
With lots of hopes
Bensen...
Complaint comments Read comments [1] Complaint category Products & Services

Cadbury India - medicated smell in cocoa powder

User
 Parames waran on Jul 25, 2014
we are from MADRAS FARM AGENCIES a shop from Chennai. CADBURY COCOA POWDER 200gm is getting complaints which is getting medicated smell, when customers make cake, ice creams, etc... So please attend our complaint as soon as possible Complaint from CODE NO : W31212 MFG DATE : 12/12/2013 from MADRAS FARM AGENCIES, No 10, narayana street, periyamet, Chennai 600003 PH-044-25611306, 09884167945. Purchase agency, SRI MUTHU DISTRIBUTORS, Perambur, Chennai...
Complaint comments Read comments Complaint category Department Stores

Cadbury India - Poor quality of the chocolate

User
 Pal1963 on Jul 25, 2014
I received a Cadburys silk and roasted almond as a gift from my friend. Both the chocolates were of bad quality. It had white patches throughout and it was as though it would crumble into powder. They were discoloured. I made a complaint through phone many times. It's been a month since I've complained. The only response I get is that ' we will forward your complaint to our office in chennai and they will get in touch with you'. Should I wait for your response until the product expires?...
Complaint comments Read comments Complaint category Food

Cadbury India - taste of dairy milk is so bad

User
 parikhetki@ gmail.com on Jul 23, 2014
I went to bombay hospital from their i bought 4 dlairy milk of 25 rupees each and all were bad in taste we all ate 1 dairy milk n found it so bad we opened 2nd one that was also bad we gave 2 back but one is still with us and its really bad in taste .kindly see to my complain as my 10year old and 2 years old daughter had it and they puked badly...
Complaint comments Read comments Complaint category Other

Cadbury India - fungus in dairy milk chocolate

User
 varshoos on Jul 22, 2014
I bought 2 diary milk chocolates with code I40318 of 16.2grams . I am very much disappointed, angry and sad for getting the chocolate full of fungus.the package date is 03/14. I bought it from a shop in palakkad, Kerala. Expecting the required assistance and help.i am a regular customer of diarymilk.I expect good quality chocolates hereafter.my contact number is 9447014481. Thank you....
Complaint comments Read comments [1] Complaint category Food

Cadbury India - fungus in chocolate

User
 suchanda14 on Jul 18, 2014
Fungus in Cadbury
Dear Sir,
It is
very disappointing to see that in spite of complaining about the fungus
that was found in chocolate. and giving a complain in the toll free no.
no feedback has been received as promised.

Shameful at ur part.People are provoking me to go to the media. But do not want to do that.Kindly get back to us. as soon as possible.Kept the chocolate in the refrigerator.Waiting for ur reply.
Regards
Suchanda Mukherjee....
Complaint comments Read comments [1] Complaint category Food

Cadbury India - Pathetic taste and Smell in Cadbury Gems

User
 rajahit on Jul 18, 2014
On 5 July, I bought Cadbury Gems, It was tasteless with faded colour. I sent a mail to Cadbury India. They sent their salesperson and replaced with a new pack on 14 July. When I opened, it is again having the same issue. 1) Most of the Gems are broken. 2) The colour is faded. 3) It is having pathetic taste, my wife started vomiting after eating. I am very disappointing with this. It is really a matter of concern now. I sent a mail to them on 15 July, But no response from their side. kraftasia_india@asia.epowercenterdirect.com consumer.service.cell@mdlz.com Please look into...
Complaint comments Read comments Complaint category Food

Cadbury India - complaint against cadbury product

User
 SHRICHEM111 on Jul 16, 2014
Hi Sir/Madam, I am Shrikant Desai. I bought cadbury silk chocolate on 9/7/2014 of 60/-. When I opened this I found to be some white spots & crystal particles of chocolate. Kindly look in this matter. I attached some relevant photos of it. My contact no. is 8080469449...
Complaint comments Read comments [1] Complaint category Food

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