Cadbury India Customer Care

Cadbury India Customer Care

Cadbury India Limited (Mondelēz International)

No.19,Cadbury House,Bhulabhai Desai Road, Peddar Road, Near Mahalaxmi Temple
Mumbai
Mumbai City District
Maharashtra
India - 400026

Customer Care Phone Numbers and Contacts

Phone:+91 22 4007 3100
+91 84 4728 9335
Satisfactory Rating
1%
Complaints
335
Resolved
4
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Cadbury India Complaints & Reviews

Cadbury India - bad quality of chocolate

User
 Pratima Chhabra on Aug 2, 2015
I bought a whole pack of 10 chocolates of Cadbury dairy milk for my office. They were of July 15 batch only. To my surprise, all the chocolates were in bad state. To see them, it seems as if they have been packed long back. No one can eat them. A reputed company can never afford to place such product in the market. It can ruin your company. I had never experienced such bad taste from Cadbury specially. The batch is: 9012333018706 (Crackle) 901233018744 (Fruit and nut) packed - 02/15 Code - K50403, packed - 04/15, C1, Batch (901233018539) - Dairy Milk Chocolate...
Complaint comments Read comments Complaint category Hospitals

Cadbury India - Temptation chocolate was wet and rotten

User
 Sonia Kanda on Jul 30, 2015
I bought a temptation chocolate as my stressbuster, as i had exam next day. But when i opened the pack it turned to more stress and depression because chocolate was wet and rotten. The pack was properly sealed when i bought. But it was sticky n wet on opening. I was shocked that i how it is wet. When i went to shopkeeper, i refused to take back opened chocolate n said it matter of company product.
N my exam time was wasted, money wasted, and spoiled my mood....
Complaint comments Read comments Complaint category Food

Cadbury India - Very poor quality and hopeless choclate

User
 Piyush Kalra on Jul 28, 2015
Hi i am piyush kalra from burari delhi I had purchased a dairy milk 25 rs one which i buy daily But the wuality is extremely poor and also the choclate milk contents are deposited over it and it doesnt seems fit for eating I jst cant accept sch poor quality chocolate From such a renowned brand It is packed on 4/15 code - k50402 c1 U can call me at 9999225463...
Complaint comments Read comments [1] Complaint category Food

Cadbury India - Fungal infection in Dairy Milk Silk fruit & nut

User
 Priyaggg on Jul 28, 2015
Look at the state and quality of product available in our markets. Dairy Milk silk (fruit & nut) which I bought on 25th July 2015 shows lots of white deposits on its surface. The chocolate didn’t yet reach the expiry date (still approx. 7 months to go). Code: 150222 Packed : 2/15 Mrp: 150 rp Assuming it to be some kind of fungal infection, the chocolate is not fit to consume. I ask an explanation for this. The packaged food products quality in our country seems to be degrading day by day. This poor quality of package products seems compelling & guiding our burning hearts to come out in rage....
Complaint comments Read comments Complaint category Food

Cadbury India - Dairy milk bar has only half the contents

User
 Stickyash on Jul 26, 2015
Hi, I bought a lot of 10 rupees diary milk bars for my son's third birthday party for piñata. One of the Bars had only half the chocolate and the child was bawling as though I cheated him on purpose. This has left a very bad feeling and I want the packaging department to answer why this was done and how they'll fix it. Aishwarya I can be reached at aishiyengar@gmail.com...
Complaint comments Read comments Complaint category Food

Cadbury India - Contaminated product

User
 Vinoth Krishnan on Jul 25, 2015
Bought a cadbury celebration pack on 20/07/2015. Opened the pack on 25/07/2015 and found white dots and bubbles on all the dairy milk in it which has a pkd date on 03/15 and best before 12'months mentioned on the pack. So, we are afraid to eat and tried 5 star. Even those 5'stars are looking weird in color which has a pkd date of 4/15. I have attached a proof image of the chocolates. It's really weird and cadbury is losing their quality it seems. I don't know how much they take action to this. But please consumers please avoid taking chocolates till then....
Complaint comments Read comments Complaint category Food

Cadbury India - Contaminated Chocolate

User
 Shilpi Yadav on Jul 24, 2015
I want to register my complaint that i had bought a Dairy Milk chocolate on the evening of July 24, 2015 after unwrapping the same i found that the chocolate was contaminated and it was having white spots and small white bubbles all over it. It was properly packed when i had bought it and was also stored in freeze. On thoroughly noticing the bubbles i found it was highly contaminated as well was having fungus all over it. It is my humble request to consider my complaint Shilpi Yadav...
Complaint comments Read comments Complaint category Food

Cadbury India - Decreasing quantity increasing cost

User
 Mini19 on Jul 22, 2015
Hello, I am one of your million customers and i'm a huge fan of all cadbury products especially the chocolates. I would like to share one incident with the company. i was standing in a grocery shop when a watchman enters, gives a 10 rupee note to the shopkeeper and asks for two dairy milk chocolates. the shopkeeper gave him two 5 rs dairy milk.. i felt really sorry for him at the moment as the quantity of the 5 rs dairy milk was so tiny that his children would hardly be able to enjoy the taste of it. 3-4 years ago the 5 rs dairy milk now, was worth 2rs and the 10 rs dairy milk was also bigger...
Complaint comments Read comments Complaint category Food

Cadbury India - Bad quality

User
 Sahiba Sethi on Jul 21, 2015
I just purchased a cadbury dairy milk from a nearby store .It had the manufacture date 5/15 . I opened it d same day and noticed that it contained some kind of greasy looking substance in it and also some odd looking organisms . Clearly it was not in an edible condition .Sorry to say ...but have now lost d trust in cadbury products ....
Complaint comments Read comments Complaint category Food

Cadbury India - My Unanswered Queries and utter disatisfaction.

User
 himanshutihal on Jul 21, 2015
This has been very troublesome to me. My repeated calls on your query number 080 4055-4805 has been going unanswered for whole time and i have wasted my huge balance on just to try to reach you. This is very shameful to see such a giant being so ignorant towards its consumers. I am entirely disgusted by your concept. The reason i wish to enquire was about redeeming the cadbury hellojoy vouchers. I have had booked the tickets for today, expecting anyone from cadbury will turn up before that. But you have really blown the plans and i cannot resist to imagine it being some pathetic petty business...
Complaint comments Read comments Complaint category Other

Cadbury India - Defective cadbury Silk received

User
 Abhishek_silk on Jul 20, 2015
Hi, I purchased a cadbury silk choclate for Rs 150 from a store near my home. It was manufactured in march 2015 so there is no issue of expired unit. When I opened it, it had a different taste than usual and was looking as if it is stale(some powdery stuff visible when broken). My kid has eaten some portion of it but the remaining choclate is still with me in my fridge. One more thing, the boxes were missing and it was totally flat choclate(as if it was melted totally and then stored in fridge). I want of replacement of this choclate as the shop owner is not ready to do that. I deserve to have...
Complaint comments Read comments Complaint category Car Rental

Cadbury India - Contamination in chocolates

User
 Mayank Sultania on Jul 20, 2015
Today I bought 2 pkt of cadbury silk today on 20th July from m / s Food corner station road barakar District burdwan West bengal .The chocolate had white spots on the entire piece and even it had germs coming out of it. I want a replacement for it or else I will share with social networking sites and even consumer court.need reply at Mayank_sultania@yahoo.com...
Complaint comments Read comments [1] Complaint category Food

Cadbury India - Expired chocolates

User
 Nikhilniru on Jul 19, 2015
A box of Rich dry fruit collection was bought on the18the July 2015. On opening the chocolates they had a whitish layer and the chocolate pieces are flaky which means that the chocolates are expired and unfit for consumption. On closely observing the box for the manufacturing date I found 2 different dates 14/09/15 printed dark and 12/09/14. The new date is reprinted on the old date for the box to be sold. This is ethically and legally not acceptable. Need compensation favourable reply and compensation for this by the 25 th July 2015. The price of the box is Rs 575/-. If no reply/ action is received...
Complaint comments Read comments Complaint category Food

Cadbury India - Insects in Gems

User
 chintans on Jul 16, 2015
Yesterday i purchased a cadbury gems of Rs.10/- from a store situated in Baroda, gujarat. Today morning my daughter was having gems and unfortunately that gems has fallen down and broken and from inside that gems we saw a white coloured insects....
Complaint comments Read comments Complaint category Food

Cadbury India - The toy given in gems ball is in damaged half the toy only [Resolved]

User
 Jayabalaji Sowrirajan on Jul 15, 2015
I am in chidambaram, Tamil nadu, yesterday i bought gems ball for my son, in which the given ponda toy is in damaged half the toy only. regards S.Jayabalaji F2, Thiruvarul Apartment, 3/69, 4th Cross Street, Kanagasabai Nagar, Chidambaram - 608 001. Tamil Nadu. Mobile: 9894098081 / 8903228081...
Complaint comments Read comments [1] Complaint category Food

Cadbury India - Cadbury silk quality complaint

User
 rasikanand on Jul 14, 2015
I bought cadbury silk 250gm for rs. 275/- from pooja medicals, destination centre, magarpatta, pune. On sunday 12.7.15 it was for celebration of my wifes birthday. On the way back from dinner we had the chocolate and found some foul taste. When i saw the chocolate left over today, i found it has contamination, white layer and spots all over the chocolate. Please note that it was kept in the fridge for all the time.
Request you to look into the matter and replace the same asap.
Thanks

S. G. Mandhre
M 703 trillium, magarpatta city,
Hadapsar pune 411013.
Complaint comments Read comments Complaint category Food

Cadbury India - Cadbury Silk Caramello Fake packet

User
 Kazi Dovah Imam on Jul 12, 2015
I bought a Cadbury Silk Caramello with Code "I50203 A3" pkd on 02/15. But unfortunately it was plain silk with no fillings.I want a company like Cadbury to be much more careful on packing items like this and seek a full refund for my purchase....
Complaint comments Read comments Complaint category Food

Cadbury India - contaminated and infected chocolate

User
 Isha Chauhan on Jul 12, 2015
So yesterday i bought 2 cadbury chocolates. One was bournville and the other one was dairy milk. i opened the chocolate and i saw some white bubbles on the chocolates. i was disgusted looking at the chocolate. they seemed like some reptile eggs. i checked the expiry date but it had not even expired. it was packaged in march 2015 and currently its july 2015. My sister consumed the bournville at night and was feeling sick till the next morning. she was feeling itchy, she even puked. so i'd like you to check the chocolate and take immediate actions....
Complaint comments Read comments Complaint category Food

Cadbury India - Dairy Milk product quality not good

User
 Akhilchan on Jul 11, 2015
This is regarding a low quality of dairymilk chocolate found after opening the packet which is well within its expiry date. I guess the packaging needs to be improved as i have been finding the same issue quiet often from past few days. I thought of highlighting one of these issues. Please find the attached pictures of Cadbury chocolate for your kind perusal....
Complaint comments Read comments Complaint category Food

Cadbury India - Duplicate cadbury dairy milk

User
 Saloni Rana on Jul 11, 2015
My friend and I purchased 2 Cadbury Dairy Milk chocolate worth Rs.25 . When we opened up the wrapper there was no golden foil wrapping the chocolate. The chocolate when kept in open for a day caught white pigments... .I am afraid that the chocolates are duplicate and can ruin any ones health....
Complaint comments Read comments Complaint category Food

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