Cadbury India — Wrong Information Share by the Customer care Agent | |||
I have brought 5 box of cadbury dairy milk and received 5 vouchers and i have send the voucher code to the particular number and called the customer care executive to avail the voucher. However I have informed the agent (don't know his name) that I have other vouchers also how do I avail them so informed me to send the voucher code from the same mobile number. After that the next agent told me that the vouchers has been blocked due to message send from the same mobile number and you cannot avail that in future. The agent name was Ms Alia, Mahalaxmi and then I spoke to supervisor name Mr Sultan and he has promised me to give me a call back but as expected he didn't turn around with his promise and correct resolution. So very next day gave a call to the customer care and the Team Leader name Mr Pravin has handled the call but being a team leader I have never expected a kind of arrogant and also defensive response against the agent which he has given a wrong information. I have already informed them to check the call recording but I haven't heard from the back end department yet. If you still not been able to provide a correct resolution so stop that Cadbury Joy Fest promotion and fooling people. [protected]@gmail.com my email id [protected] my contact number Was this information helpful? | |||
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Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
Dear Mr. Kamble,
You are not the only one who has been fooled by the company. I have been fooled they very same way by them. I have escalated This matter to Cadbury India Consumer Complaints team and now I am awaiting their reply. I feel its a problem from the end of Big City Promotions Company who is playing around with the rules and regulations set by the company. Check out the email I sent them today. Lets hope some body in Cadbury is wise enough to take note.
Sir,
This is email is to bring to your notice that there is some serious malpractice being followed by your partner company BIG CITY PROMOTIONS. I had bought 3 boxes of Dairy Milk Chocolates from Reliance Fresh Stores in Mumbai and they gave me two booklets of Joy Fest Coupons which is a promotional offer where you get 1 coupon for either 1 or 2 Cadbury Dailry Milk Chocolates you buy which is again not specified on the vouchers. I was told that I can win movei tickets in these vouchers and that I can only redeem maximum of 2 vouchers of 1 movie ticket or 1 voucher of 2 movie tickets per week. on scratching I won 16 movie tickets in them.
I had already booked tickets in past and they gave me as per the terms and conditions mentioned. Today when I called them again to book the movie tickets I was speaking with one Mr. Mujahid Islam who said he was the Manager of the Floor. He said since I had already made a booking last week on the same mobile number they disqualified my voucher and stated Rule No 11 on your webpage which only states the following "Only one voucher per booking will be entertained. Multiple vouchers cannot be booked together. Only one voucher may be used per person, per household, per venue, per booking group (group is defined as more than one person accompanying the voucher holder)." Can somebody please explain where is it mentioned that it can be redeemed on a single mobile just once. Also, if that is the case then how did they redeem twice in the past on my single number.
Also, when you send a message to register the voucher code why is the system not refusing the registrations on the basis that it the mobile number has already been used once in the past. I have extremely strong feelings that some fishy business is cropping up with BIGCITY PROMOTIONS and your company needs to address it immediately. I have genuinely won the tickets and would expect you company to support me in booking and using it.
I surely hope that in this fishy business being carried by the BIG CITY PROMOTIONS you company name doesnt get spoiled. I kindly request you to do the needful in this. I hope you will not force me to escalate this to the Competition Authority Of India because if you search on GOOGLE you will find tons of people who have complained against this malpractice followed by BIG CITY PROMOTIONS.
I hope to be contacted on +91-[protected]
You are not the only one who has been fooled by the company. I have been fooled they very same way by them. I have escalated This matter to Cadbury India Consumer Complaints team and now I am awaiting their reply. I feel its a problem from the end of Big City Promotions Company who is playing around with the rules and regulations set by the company. Check out the email I sent them today. Lets hope some body in Cadbury is wise enough to take note.
Sir,
This is email is to bring to your notice that there is some serious malpractice being followed by your partner company BIG CITY PROMOTIONS. I had bought 3 boxes of Dairy Milk Chocolates from Reliance Fresh Stores in Mumbai and they gave me two booklets of Joy Fest Coupons which is a promotional offer where you get 1 coupon for either 1 or 2 Cadbury Dailry Milk Chocolates you buy which is again not specified on the vouchers. I was told that I can win movei tickets in these vouchers and that I can only redeem maximum of 2 vouchers of 1 movie ticket or 1 voucher of 2 movie tickets per week. on scratching I won 16 movie tickets in them.
I had already booked tickets in past and they gave me as per the terms and conditions mentioned. Today when I called them again to book the movie tickets I was speaking with one Mr. Mujahid Islam who said he was the Manager of the Floor. He said since I had already made a booking last week on the same mobile number they disqualified my voucher and stated Rule No 11 on your webpage which only states the following "Only one voucher per booking will be entertained. Multiple vouchers cannot be booked together. Only one voucher may be used per person, per household, per venue, per booking group (group is defined as more than one person accompanying the voucher holder)." Can somebody please explain where is it mentioned that it can be redeemed on a single mobile just once. Also, if that is the case then how did they redeem twice in the past on my single number.
Also, when you send a message to register the voucher code why is the system not refusing the registrations on the basis that it the mobile number has already been used once in the past. I have extremely strong feelings that some fishy business is cropping up with BIGCITY PROMOTIONS and your company needs to address it immediately. I have genuinely won the tickets and would expect you company to support me in booking and using it.
I surely hope that in this fishy business being carried by the BIG CITY PROMOTIONS you company name doesnt get spoiled. I kindly request you to do the needful in this. I hope you will not force me to escalate this to the Competition Authority Of India because if you search on GOOGLE you will find tons of people who have complained against this malpractice followed by BIG CITY PROMOTIONS.
I hope to be contacted on +91-[protected]
I have got voucher of free movie ticket for 2 on the purchase of Grocery of around Rs. 5800 on Agarwal Departmental store Vikaspuri New Delhi. When I have called their customer care to register a request they told me what product I had purchased I told them the actual product detail which I had bought but they told this product is not valid for this offer I said then how your company offered these vouchers to customers without the knowledge & importance of this voucher, even there is nowhere mentioned that this voucher is valid on limited products. However, they didn't have any answer & simply repeated we are not able to help.
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Cadbury Co. Making fool to their customers, Worst Experience ever with customer care. Offering a Vouchers not to avail. Poor Company Poor Service.
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Cadbury Co. Making fool to their customers, Worst Experience ever with customer care. Offering a Vouchers not to avail. Poor Company Poor Service.
I have got 2 packets of 5 stars of rupee 320 got one voucher I registered but i have not recived any call WHAT TO DO???
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Mondelez House, Unit No. 2001, 20th Floor, Tower-3 (Wing C), Indiabulls Finance Centre, Parel, Mumbai, Maharashtra, India - 400013
Thank you for contacting us. To address your concerns, our consumer Cell will be contacting you.
Thank you,
Mondelez India Foods Ltd (formerly Cadbury India Ltd) Consumer Service Cell