I am writing to express my extreme dissatisfaction and concern regarding the appalling customer care service and the dangerous incident that occurred with the geyser I purchased from Flipkart, manufactured by Candes.
On May 20, 2023, I purchased a geyser from Flipkart, trusting that I would receive a reliable and safe product. Unfortunately, my experience since then has been nothing short of a nightmare. From the outset, I encountered problems with the geyser's performance, but these issues were not dealt with adequately by your customer care team.
Regrettably, the problems persisted and have now reached a critical and hazardous level. Today, the geyser malfunctioned to the extent that it burnt out, releasing smoke that filled my entire house. This dangerous situation not only put my property at risk but also caused harm to my wife, who suffered injuries due to the geyser's burnt sound.
This incident is entirely a result of your company's irresponsible approach to customer care. Despite my efforts to seek assistance and support, I was met with indifference, delays, and empty promises from your representatives. This lack of concern for customer safety and well-being is completely unacceptable. Please consider this feedback as an opportunity for your company to make things right and ensure the safety and satisfaction of your customers.
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