Cinepolis India Complaints & Reviews

I had booked tickets for a movie called TIGER NAGESHWAR RAO in Cinepolis Lulu mall through Cinepolis app, payment was done and money was debited but dint receive ticket confirmation nor its showing in my tickets section....

I have booked 2 tickets for Leo at 12.15 pm noon on 19 oct 2023 the payment was successful but ticket was not received...

Refund requested for Order No:[protected] as payment debited and ticket not issued. Also the ticket not issued confirmed at the physical ticket counter....

What is Macro XE ?
In Cinepolisindia and the Cinepolis website mentioned, the macro XE screen is 4 times bigger than the normal size; its screen size is 170 m2. But in Bangalore Lulu Mall, the Cinepolis macro XE screen is not as big as you mentioned; its normal screen size is only

What kind of marketing technique is this? What kind of fake claim is this?

In Karnataka, the movie ticket is Rs 200+. Tax...

Recently watched a movie at this cinema. The movie ran in an incorrect aspect ratio/ format. If you're charging this much for a movie, please ensure that moving going experience is pleasant.

MacroXE is ###. Never visiting again....

Ordered a cappucino for Rs. 210.
Only warm water with sugar was given. Complained to the main counter and was told that this is the only quality of coffee available. This is unfair trade practice. Cineplolis just lost a paying customer....

Booking Id: WGB6XQH
Booking Date: 27.09.2023
Movie name: Creator (2D) English
Movie date and time: 01/10/2023
Location: Cinepolis CCPL, Malkajgiri, Hyderabad

Requesting for refund, as the movie was cancelled at the movie theater where we booked. And Cinepolis was unware of this instead they sent a survey link about the show.I have complained to bookmyshow as well. Movie ticket details have been...

21st sept. 2:45 show. I am at pune, cinepolis, screen 3 atmos. It's screen in bright in the center and darker all over. I work as a colorist so i know how images are naturally supposed to look. It is probably a problem with projection. Please look in to this. It's ruining the visual experience. You can see things greeting darker as it moves from center to the sides...

I tried to book tickets of jawan on 6/09/2023 for 8/09/2023 but transaction was not successful but amount is deducted.
I received an email that ticket was not booked and refund will be credited in 7 days. i am unable to communicate to the cinemas helpline
my order no.[protected]....

I tried booking movie tickets via the Cinepolis website on 7th September 2023 and Rs. 815 was debited from my card. But the order was not successful and tickets were not issued.
My order number:[protected]
CC Avenue Reference number:[protected]

I have not received any reply despite sending emails to Cinepolis. Some of the email ids mentioned in their website are blocked. I am not able to reach them via customer...

Hey Cinepolis,
Do your cinemas have CCTV or any other cameras installed inside the Movie theatre halls?

Please tell in brief, in any city where Cinepolis Cinema is present is there any CCTV cameras installed inside the Hall (Theatre)....

I booked 2 tickets for Meg 2 in Cinepolis Ahmedabad one for 12-Aug-2023 4:50 pm show from Cinepolis app. However the ticket amount got deducted but booking was failed by cinepolis.

Kindly refund my booking amount of 483 INR as soon as possible.

Thanks...

I came to watch Jawan on Sunday 10 September 2023 11:15 Show at Ahmedabad Cinepolis

However there was 20 minutes advertisement before movie start, and movie started at 11:35

Same goes during intermission
More than 15 minutes advertisement was shown

Unnecessary time was wasted.

So please reduce advertisement duration to maximum 05 minutes

Thanks
Chirag...

I have booked tickets in 7th sept for 9th sept jawaan show but it only came with confirmation email .Then no QR code or anything that I can show it in movie hall to get entry.
I even tried mailing cinepolis support for help regarding this but they have not replied till now, kindly resolve this as soon as possible....

I booked two tickets from my registered mobile [protected] for Jawan at cinepolise esplanades mall. When making payment through cinepolis website using upi the money got deducted from my bank account but ur portal said failed. UTR ID[protected]
Paid by [protected]@ybl account holder Monika
Please can you confirm my tickets H11 &H10 or refund the money INR 413 back to my account

Regards
Mario [protected]...

I tried to book THREE times ONLINE ON 7 SEP and it got failed ALL THE THREE times but money debited. I tried to sendmail to [protected]@cinepolis.com,
[protected]@cinepolis.com, but no use. the mail is blocked.

FOLLWOING ARE THE THREE UPI TRANSACTIOND DETAILS.
[protected]
[protected]
[protected]...

I booked 5 tickets with order no[protected] but tickets are not issued. Kindly help asap .
I received an email from [protected]@ccavenue.com for successful transaction....

I am in the audi 3 at Cinepolis janak cinema now and there is ac not working. As I am a regular visitor at Cinepolis I don't expect this kind of service.
Very poor poor poor.
Date 5 sep 2023...

Today is 3 Sept I went to OMG 2 Show at 9:50 AM
Cinepolis: Aashima Mall, Bhopal
3rd Floor, Aashima Mall, Danish Nagar, Bawadia Kalan, Hoshingabad Road, Bhopal, Madhya Pradesh 462026, India

I was late a bit, i reached the theater and purchased a ticket for OMG 2 Show and people on the counter are mandatory giving coke of 80rs. to us, as their statement was you either have to purchase this coke of 80 rs which is...

Drilling noise during the movie in Nexus Prestige Shantiniketan, whitefield in Audi 10 for movie Dream Girl 2.
Really disturbing during movie and not worth the money...