Cleartrip — REFUND OF BOOKING HOTEL ROOMS | |||
Dear Sir / Madam, My Clear Trip ID: [protected] & Voucher #CHMM967594/20.10.2014. For the 1st time in my life I booked through agency (ClearTrip) totally depending upon them but the reverse happened and my total trip was spoiled /washed away and financial loss / mental stress. I had called on[protected] your no [protected] and Ms.Zainab attended me, I told her that I am for a look out of HOTEL ROOMS at PUNE from 23rs to 26th 3 nights . She started giving me list of hotels and I told her that I need good Hotel, wherein then she suggested me KALPATHARUVU SERVICE APARTMENTS and said that it had A/C DELUXE ROOMS WITH WI-FI, FLAT SCREEN TV, INTERNET AND COMPLIMENTARY BREAKFAST.I repeatedly asked her whether it was a Hotel and I am looking out for a HOTEL ROOM. She told me that I have to decide fast as the hotels are getting booked fast and she will not be able to help me out with any hotel bookings. Then she sent me a mail which I received after 1 ½ hours which had details of remitting the money to your account. I went to the nearby ICICI Bank, Vashi Branch and deposited the relevant amount of Rs.9862/-and confirmed with her the receipt of the same. I was happy that moment that all went well. I landed with my family ( Spouse, Daughter, Mother-in-law 78 yrs) on[protected] by car and was SHOCKED when I saw that what called as HOTEL ROOM BOOKING was a big complex consist of lot of tower buildings and We were taken to BUILDING WING :L:, 1st floor which was a flat in the name of the individual called as GUEST HOUSE which had 1 big hall, 3 rooms, 1 kitchen wherein already 3 GENTS WERE STAYING AND WE WERE SHOWED 2 ROOMS which in your terms called as AC DELUXE HOTEL ROOMS. HOW COULD I STAY WITH MY FAMILY THERE WITH NO PRIVACY . MY FAMILY WAS TOTALLY SHATTERED AND ANNOYED / UPSET . I immediately called upon cleartrip office and told them the blunder done by Ms Zainab and she has totally taken me for a ride. I was given all type of reasons to avoid REFUND NOR ALTERNATIVE ARRANGEMENT. I pleaded them for alternate Hotel Arrangement but nobody were able to help me that terrible moment. I had made three calls and each call waiting period was 7 minutes, 9 minutes, 15 minutes but no result. They told me to wait for ½ hour within which they will do something, and we were stranded just below the building outside with my family. Think about, how disgusting it is ? Then totally disappointed we left for Mumbai . IN MY BOOKING CONVERSATION WITH MS.ZAINAB I HAD CLEARLY ENQUIRED FOR HOTEL ROOM BOOKINGS AND NOT FLAT GUEST HOUSE ROOMS Now let me know how can u treat a building flat so called as HOTEL DELUXE ROOMS and market them .IN MY BOOKING CONVERSATION WITH MS ZAINAB I HAD CLEARLY ENQUIRED FOR HOTEL ROOM BOOKINGS AND NOT FLAT GUEST HOUSE ROOMS. I REQUEST YOU TO LOOK INTO THIS MATTER AS WE HAD NOT OCCUPIED THE ROOMS AND REQUEST YOU TO REFUND ME THE MONEY OF RS.9862/- BOOKING CHARGES ALONG WITH RS.15000/- AS PENALTY FOR THE MENTAL TORTURE/STRESS MY FAMILY GONE THROUGH . AWAITING A POSITIVE REPLY AT THE EARLIEST. my email [protected]@ymail.com N R RAMAN Was this information helpful? | |||
ClearTrip customer support has been notified about the posted complaint. | |||
2 Comments | |||
Comments
My case is still pending. I got a phone call on my cell @ 3.45 pm approx on 31st October and was told that the amount of Rs.9861/- is being refunded and you need my bank account details and postal address. I had given all the details required over phone and was told the cheque would reach at the earliest. Stll not received are u fooling me around. Pls let me know the status of the cheque and if so when was it couriered or posted . Awaiting reply.
Raman
Raman
10%
Complaints
3042
Pending
0
Resolved
287
View all 3042 ClearTrip reviews & complaints
+91 22 4130 0300
+91 95 9533 3333 (Support)
DTC Bldg, Sitaram Mills Compound, N.M. Joshi Marg, Delisle Road, Lower Parel (E), Mumbai, Maharashtra, India - 400011
View all ClearTrip contact information
Still How may days it is going to take a decision in my matter ? What is the meaning of several days ? Pls expedite the matter at the earliest.
Regards
Raman