[Resolved] Aircel — 3g Service and Customer service is too bad. | |||
Hi All, On March 19th,2013 I've recharged 399 plan for 3g-2gb data. I got the message as Transaction Successfully. But I cannot able to access 3g Data(All ways it shows I dont have 3g data limit). When I reached the customer care on March 19th, They simply said there might be some network issue, And I need to wait 24 hours to resolved. But It did'nt resolved. So on 21 March 2013 I reached the Aircel customer care and they take the complaint(SR-[protected]). They asked me to wait till 72 hours to get it resolved. There after also is not resolved. When I reached the customer support and enquired the status of the complaint. I was shocked, they closed the complaint without any resolution(Even they didn't get any response yet). Once again I reached the Aircel Customer Support, But again the same routine, they said they will arrange a call back. But they will never call back us. And at last April 4th, I escalate this to the higher level ( Esclation team Anand). But these people also not respond well, and they are blaming to the customer. And they said refund also not possible. My validity is going to expire on April 17th, But till date the problem is not resolved. They clearly said they dont bother about consumer complaint or anything. So those who are interested to go with Aircel 3g. Pleas go with Airtel. don't go with Aircel Reason: ===== 1. Only first week you will get the 3g speed after that it will be changed to 2g speed. 2. When you reach the customer support they will not answer you properly. They treat as we are begger. 3. Dialy at least 10 times the net will get disconnect. Regards, Shankar Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 7 Comments | |||
Comments
Aircel — TOO BAD CUSTOMER CARE
Dear, Sir/ MadamMy name is Mr. Shanmugam.R from Tiruppur my address is Nandhini Digital studio 54 ponni complex M.S. nagar kongu main road Tiruppur 641607.
i have mobil accounts at aircel company past 7 years in post paid (Mobile no.[protected], [protected], [protected]} . now we like to change our account post paid to prepaid due to our company internal problems.
I am asking my request for post paid to prepaid convertion at my aircel agent ASWE TELECOM at Tiruppur.. But there is no responsibilty for prepaid convertion request they say "we have no permission for post pait to prepaid convertion...
Finaly i would not like to pay my due amout at the end of month december... i am request to nodal office at coimbatore request to post paid to prepad...... (Nodal reference number is D[protected] ) at december 2009. At the nodel officer request to me pay the balance due amt.... i have the pay balance amt at that time of request.... and also am submitted my id proof and photos new start back kid also....
BUT STILL THERE IS NO RESPONSE FROM MY REQUEST... PLS KINDLY HELP ME
Yours.
R.SHANMUGAM
NANDHINI DIGITAL STUDO & VIDEO'S
M.S. NAGAR,
TIRUPUR.
TAMILNADU.
[protected]
[protected]
There are certain and strict procedures in such cases, why don’t you visit the company store and discuss it there itself.
[protected]
Hi,
Thanks for writing in to us. We apologize for the inconvenience caused to you.
This is to inform you, we have forwarded your complaint to the concerned department. We will get back to you shortly.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.
You can also get in touch with us at https://twitter.com/Aircel or you can write to [protected]@aircel.co.in
Warm regards,
Team Aircel India
Thanks for writing in to us. We apologize for the inconvenience caused to you.
This is to inform you, we have forwarded your complaint to the concerned department. We will get back to you shortly.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.
You can also get in touch with us at https://twitter.com/Aircel or you can write to [protected]@aircel.co.in
Warm regards,
Team Aircel India
Hi All,
Yes. Aircel is blaming people. me too hava a problem with 3g service. i have activated 3g plan for 997/- but not yet use them. if i connect it it wil giving EDGE (2g) only. 10 GB data still in my account and how can i use when i use i dont know!!!...customer care also not answering to me always busy. this is very bad experience in since last 7 years.
Regards,
Sriramulu.T
Yes. Aircel is blaming people. me too hava a problem with 3g service. i have activated 3g plan for 997/- but not yet use them. if i connect it it wil giving EDGE (2g) only. 10 GB data still in my account and how can i use when i use i dont know!!!...customer care also not answering to me always busy. this is very bad experience in since last 7 years.
Regards,
Sriramulu.T
Dear Ricky,
This is to inform you, we tried reaching you on the number provided by you unfortunately there was no response from your end. Please help us with your alternate number so that we can forward the same to the concerned department.
You can also get in touch with us at https://twitter.com/Aircel or you can write to [protected]@aircel.co.in
Warm regards,
Team Aircel India
This is to inform you, we tried reaching you on the number provided by you unfortunately there was no response from your end. Please help us with your alternate number so that we can forward the same to the concerned department.
You can also get in touch with us at https://twitter.com/Aircel or you can write to [protected]@aircel.co.in
Warm regards,
Team Aircel India
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Aircel — POST PADI TO PREPAID CONVERSION
Dear, Sir/ MadamMy name is Mr. Shanmugam.R from Tiruppur my address is Nandhini Digital studio 54 ponni complex M.S. nagar kongu main road Tiruppur 641607.
i have mobil accounts at aircel company past 7 years in post paid (Mobile no.[protected], [protected], [protected]} . now we like to change our account post paid to prepaid due to our company internal problems.
I am asking my request for post paid to prepaid convertion at my aircel agent ASWE TELECOM at Tiruppur.. But there is no responsibilty for prepaid convertion request they say "we have no permission for post pait to prepaid convertion...
Finaly i would not like to pay my due amout at the end of month december... i am request to nodal office at coimbatore request to post paid to prepad...... (Nodal reference number is D[protected] ) at december 2009. At the nodel officer request to me pay the balance due amt.... i have the pay balance amt at that time of request.... and also am submitted my id proof and photos new start back kid also....
BUT STILL THERE IS NO RESPONSE FROM MY REQUEST... PLS KINDLY HELP ME
Yours.
R.SHANMUGAM
NANDHINI DIGITAL STUDO & VIDEO'S
M.S. NAGAR,
TIRUPUR.
TAMILNADU.
[protected]
[protected]