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Aircel - Inefficient customer care

 
70 Reviews
User
  G.Rajalakshmi
i want deactivate my dialer tune.... i called customer care twice.... they told that the dialer tone deactivate with in 48 hrs... but not deactivated..... today also i has contacted customer car... but they are telling that this is the first call, we are getting... i dont know... what they are doing... i want the dialer tone should deactivated as soon as possible... we are giving the complaints... whether it is useful or not..... my mobile number is 98416 71949....
Complaint comments 69 Comments     Updated:
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Hi,

I want to deactivate my caller tune. I called customer care so many times but no response. pls deactivate my caller tune. My mob no 9841495366. I hope my complaint will be worthfull.
 
I want to deactivate my Dialler tune. I posted to customer care so many times but no response. pls deactivate my caller tune. My mob number 9865521366. I hope my complaint will be worthfull.
 
Respected Sir,
I have purchased a new aircel connection for my sister and received the same by 7th June'08 after that Recharged with Rs. 222'00 (Rupees Two hundred twenty two) and Rs. 25'00 (Rupees Twenty five ) only. But till date the outgoing and incoming call are bared. I verbally complained in the Local Cellcity Zone at Nazira they communicate the problem infront of me to the higher authority as they let me know on last monday i.e. on 16/06/08 but no result is come out. The ICCID No., IMSI No and SER No of the SIM is as mentioned below.
ICCID No.89912905071150154026 IMSI No 404291150015402 and SER No 9859828690
Please take early action to remove bar on incoming and outgoing calls of the SIM
 
Respected Sir,
I have purchased a new aircel connection for my sister and received the same by 7th June'08 after that Recharged with Rs. 222'00 (Rupees Two hundred twenty two) and Rs. 25'00 (Rupees Twenty five ) only. But till date the outgoing and incoming call are bared. I verbally complained in the Local Cellcity Zone at Nazira they communicate the problem infront of me to the higher authority as they let me know on last monday i.e. on 16/06/08 but no result is come out. The ICCID No., IMSI No and SER No of the SIM is as mentioned below.
ICCID No.89912905071150154026 IMSI No 404291150015402 and SER No 9859828690
Please take early action to remove bar on incoming and outgoing calls of the SIM

My Mobile No is 98542-13596
N
User
murthy  
 
sir 3days before i send msg to activate hellotune the code of the song was DT6102 but it was not activated ..i was also complient to costomer care the com no was 15427422 ..so pls kindly take attention & activate the song my no is 9941665633
N
User
Suresh  
 
Good Afternoon Sir, Im Suresh I Have Just Missed My Aircel Simcard
The Num is=9841332159, I want 2 Deactivate My Number Sir, Plz Kindly deactivate My This Number Sir,


Yours Kindly
Suresh
 
Respected Sir,

I purchased a 2 new aircel connections (97108 31403, 97108 31404 )for me, by submitting my Driving address proof but after a new days the outgoing calls and messages is bared.
Sir, please activate my 2 Aircel Nos. given outgoing calls and messages.

Thanking you,

T. CHOLAN
N
User
moses  
 
mam,
my sim was locked., i want pug code please., aircel no., 09852867647., sim no., 32kWB 89912 50108 11366 06468
 
This is Jayarajan from 09788834691. My sim get locked while activating the security code. It seem to enter the PUK code. Its means what??? my sim no is 89914210007344881518.
 
Dear C C,

Subsequent to my complain, this is to inform you that my AIRCEL No is 9804238038.
R.V of Rs.245 taken in a/c on 25th November '08 along with Rs.20/-(10+10), Yesterday my balance shows that I have used 50minites free and use free 4 sms.Today Ihve noticed that there is no balance.

Hope you will look in to this matter seriously.
 
I am an aircel customer for past 3 months my normal billing terms is RS.275 under aircel post paid scheme in which RS.200 for calls(300 min free) and RS 75 national sms free and since I am a student my usage is very normal. but this time I have recieved a sms stating that I have exceeded my credit limit by 114% and my connection has been disactivated and from past 3 days i have been facing lot of problems without any call my connection my connection was cut and i found it absolutely senseless and i am still waiting for my itemised bill which they say I will get only after day after tomorow but i know my limits of my calls i cannot get billed amount RS.565 so pls you take action or I will take an action you can check my call records through past 2 bills.
thanking you
Rahul
 
Hi Aircel staff,

i am using your network in last 3 years.(9865052830) .i don't know how to convey this to your company.so i tell via this don't mistake me . i am very happy to say this.now i am working at chennai as software developer.but here one shop collect more amount for your recharge card.they tell Aircel company increase our rate.that is a reason.is it true.

for example

10rs mini top up- here 11 rs or 12 rs.

20rs mini top up-here 21rs or 22 rs

30rs mini top up-here 31rs or 32rs

and etc

is it true.

if it is not true means take proper action for this.1 or 2rs is not a matter.but may be it afftect some misunderstanig for your company

please

i am waiting for your replay,
 
Dear sir, I would like to inform you that I have purchased one sms pack two months back.After verification of my bill I have found that Rs.91 is deducted in addition to my sms pack charge Rs.49.I am confirmed that my actual sms is not more than 300sms.As per scheme 300 sms is free for Rs.49. Therefore, I would like to request you to give me suggestion how I should proceed.
 
Respected Sir, weekly outgoin/incoming call report of 985485357
 
dear sir/mam, i am living in pollachi area near singanallur.in that place aircel signal is very worst so please check this problem sir


i am waiting for your reply,


your kindly,
M.Gnanambigai
 
sir i want to know aircel addon deactivation code please send that code number
 
sir
i have brought a new aircell no. just three days ago.

by my default i hv locked my pin code.


to reactivate the no. i required puk code.

my no. is 9808127647
N
User
Nila  
 
Please have representatives who can speak english. atleast basic english. representatives are not aware of the aircel procedures. please update them.

used the aircel customer care service for the first time, I am sorry to say that it is very bad...
 
Hi aircel staffs,

I am saravanan my cell no: 9865733674

5 years i am using aircel service recently u are added one network tower at elavoor area

But i am 5 km away from the aircel tower but i am not getting the tower signal properly only one point i am getting signal from your aircel tower so please kindly rectify the problem.

In Night time i am not able to call to my family and friends due to signal is not properly getting signal



I am waiting for your reply.
N
User
jalila  
 
Dear Sir / Madam

i am living in ice house area near Royapetteh.in that place aircel signal is very worst so please check this problem sir


i am waiting for your reply,


your kindly,
M.jalila

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    Aircel - Inefficient customer care