Aircel — False commitment by aircel

Address:Chandigarh, Chandigarh

BAD EXPERIENCE WITH AIRCEL

Dear Readers,

This is Vicky from Chandigarh.
From last few days I was keep on thinking to post my complaint against AIRCEL mobile service provider.
3 months back I joined aircel for their services cause of low monthly rental plans and some discounts which they offered . Through portability I changed my airtel carrier to aircel . First two months I got discounts in my bills (which were committed by local distributor) but all the times I had to call them for my discounts and whenever I called customer care to enquire about my discounts they kept on saying that they do not know about such discounts because these discounts are offered by local distributors. Problem came when in third month I called distributor for discount. His number was unreachable and till now its unreachable. And when I called customer care and asked for discounts they denied and said that I have to pay full amount , at that time I paid what the amount should I have to pay. In fourth month they sent me a long bill along with barred outgoing and now my incoming is also barred because of their issues and also I m loosing my fav vip mobile number which did cost me around 5000 rs when I purchased that number. It seems there is nobody in aircel to resolve our issues then there is no point to go for aircel service cause of false commitments and bad network.

Blocked Aircel number : [protected]
Email: kambojv18.[protected]@gmail.com
Contact number: [protected]
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Aircel — Given false commitment

I m ashish marmat i m a aircel customer my mobile no. Is [protected] on 20th august i received a call from that "sir i m calling from aircel as you are our new customer and you are the luckiest customer so aircel is giving you a free caller tune and nothing will be charged no rental or any downloading charges first i said no but that guy told me please sir select caller tune company is providing you for free then i asked that is there any hidden charges he told not a single paise will be deducted from your account and suppose in future caller tune rental will be charged before deduction we will ask you if you want to or not but next day my 30 rupees was deducted and after that till now i have complained 8 times to customer care i even talked to their team leader named shaikh abbas 3 times but every time they asked me sir give us 1 chance this time we will solve your problem but again the same thing sir wait so i m requesting you plz help me regarding this issue
I completely understand your dilemma at this point – its highly disheartening to lose money unnecessarily however as I understand all such processes are automated and cannot be charged to your account manually. What I would suggest is that you should go to the nearest Aircel store and speak to the customer service personnel there. I am sure this will lead to a positive outcome. Do take your complaint number for reference….

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