[Resolved] Aircel Customer — AIRCEL LATEST GPRS CHEATING | |
Sir, I am activate AIRCEL GPRS on 27-11-09 via SMS with the following procedure, sending SMS P98 to 57788.. They Replied me Your Service is Activated for 30 Days Unlimited Browsing... They deduce my balance RS98 on that time.. I start my Browsing on that time they charge me 10p/10kb.. This is happen Because my internet facility is not activated for my Mobile they tell like this, when i am calling first time on 27-11-09 12.30pm.. They apology's for that Problem and they tell me they are taking a Complaint and they Solved with in 72 hours... But i didn't recieve any reply and i am again call to them on 30-11-09.. At that time they tell the privious complaint is not register here, So i asked them for take new Complaint and Send me the Complaint Number.. The new person tell me please give me another 48 hours, and also again i not recieve any further reply's.. So i am again Call on 2-11-09.. again they ask me another 24hours... they again not responded for that only sending one message like this your problem about the VAS related Complaint is Resolved.. But my no not credited with balance also not working free GPRS.. So I record my Calls after that 4-11-09 onwards.. on that Day I called 5times and noted all Details with my Problem and I record all my Calls with the Customer Care... On that day they cut my calls 2 times so i am tensed so finally i know they are Cheating they are finally tell me they not take my Balance RS98 on 27-11-09... They are a fraud Network Please Solve my problem with in short time as soon.. I have a proofs with recorded conversation with customer care... I want to attach here.. It's More clear detail with my problem.. so please tell me if any option for adding the audio files.. for including that... Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 8 Comments | |
Comments
I am using aircel. My number is [protected]. Yesterday I got one message from a eight digit number.When I gave miss call, computer said something in some other language.I didn't get that. After that I loss 42.20 Rs. Today also there is one message from a number, and when I gave miss call same thing happened. But this time I loss 1.50Rs. Why this is happening. Please correct it.
Yes, Shrivatsa don't trust the aircel Network.. They are fully cheating thier true customers by thier fraud Network.. Reducing our Balance via many techniques.. they call that are thier plans but they taking fees or charge for that but they didn't active the Service..
Today also I call the Customer Care tolled me to wait for one more 24hours... I can Realised from this problem they are (AIRCEL 24HOURS FRAUD NETWORK).
Today also I call the Customer Care tolled me to wait for one more 24hours... I can Realised from this problem they are (AIRCEL 24HOURS FRAUD NETWORK).
Its strange my friend as generally the response time with Aircel is great – that’s my clear experience. However I do see that you have a genuine problem I think you should visit the nearest Aircel store and speak to the nodal officer and discuss your complaint in detail. I am sure he will give you a quick and effective solution immediately. Do carry your complaint details ..
Dear Sir,
Today in Chennai I had gone to Choolai office for transfering my daughter cell no. [protected] post paid to prepaid. But your representative has informed that he has given one form and requested ID proof, photo and her presence is necessary. He has asked so many questions behaving like a police officer as is I am a thief in his openion. I am not able to understand I have not asked for any ration card from you. I have asked only post paid to prepaid. He said that mondatory is like that. It is very difficult to the customer such a person is replying in your office.
Yours faithfully,
G.Sudhakar Rao
Today in Chennai I had gone to Choolai office for transfering my daughter cell no. [protected] post paid to prepaid. But your representative has informed that he has given one form and requested ID proof, photo and her presence is necessary. He has asked so many questions behaving like a police officer as is I am a thief in his openion. I am not able to understand I have not asked for any ration card from you. I have asked only post paid to prepaid. He said that mondatory is like that. It is very difficult to the customer such a person is replying in your office.
Yours faithfully,
G.Sudhakar Rao
Dear sir
i'm porting my no vodofone to aircel.easily changad but aircel side did not activate so i'm very disappointed after made call to customer care they not responding well.finaly some one saya to me go to aircel office.after that it will be activateded.But now my traiff plan is very difficult.it will charged 1.2p/s.I loss my porting benefit(aicel to aircel 20p/m, others 40p/m, std 60p/m).i was already contact to customer care but they with not getting any action.they simply says we will encounter your problem in 24 hours .Still now 8 days gone but problem will be not cured. I'm realy disappointed.Please can i chage my no to again vodofone.because here service is not good and they not respond properly to my problem.i wann go back to vodofone.so kindly help me.MY MOBILE NO IS [protected]
i'm porting my no vodofone to aircel.easily changad but aircel side did not activate so i'm very disappointed after made call to customer care they not responding well.finaly some one saya to me go to aircel office.after that it will be activateded.But now my traiff plan is very difficult.it will charged 1.2p/s.I loss my porting benefit(aicel to aircel 20p/m, others 40p/m, std 60p/m).i was already contact to customer care but they with not getting any action.they simply says we will encounter your problem in 24 hours .Still now 8 days gone but problem will be not cured. I'm realy disappointed.Please can i chage my no to again vodofone.because here service is not good and they not respond properly to my problem.i wann go back to vodofone.so kindly help me.MY MOBILE NO IS [protected]
I had made two recharges for Pocket internet on the online recharge link for Aircel for the number [protected]. The details are given below:
19/06/2012 AIRCEL CELLULAR LTD-CHENN 98.00
28/06/2012 AIRCEL CELLULAR LTD-CHENN 14.00
Both were not reflected and after repeasted mails to the appelate committee and aircel, no progress is seen. This is highly disappointing for a customer to perform online transactions.
The transactions were approved from the credit card side and so I am not able to get the same reversed too. It is as good as cheating a customer. This is highly unexpected from Aircel.
19/06/2012 AIRCEL CELLULAR LTD-CHENN 98.00
28/06/2012 AIRCEL CELLULAR LTD-CHENN 14.00
Both were not reflected and after repeasted mails to the appelate committee and aircel, no progress is seen. This is highly disappointing for a customer to perform online transactions.
The transactions were approved from the credit card side and so I am not able to get the same reversed too. It is as good as cheating a customer. This is highly unexpected from Aircel.
Hi
This has been repeated on my number [protected]. I did a topup on 17th July 2012 and the same happened. The amount got deducted from my credit card account, while the recharge never happened. This is the third issue, however the aircel customer care says the benefits are provided. How can they blatantly lie when as a customer I am lamenting that it is not done.
I have been looted and there is no justice for the past one month. This is disgusting and I'd recommend against aircel any given day. Details provided below.
Date of recharged Amount(in Rs.) Recharge mode Bank name Reference ID Purpose
19/06/2012 98 Online _ Through Aircel Website Citibank (Credit Card) 75425312171150615900390 Pocket Internet
28/06/2012 14 Online _ Through Aircel Website Citibank (Credit Card) 75425312180150635800116 Pocket Internet
17/07/2012 258 Online _ Through Aircel Website Citibank (Credit Card) 75425312199190176200077 Top Up
This has been repeated on my number [protected]. I did a topup on 17th July 2012 and the same happened. The amount got deducted from my credit card account, while the recharge never happened. This is the third issue, however the aircel customer care says the benefits are provided. How can they blatantly lie when as a customer I am lamenting that it is not done.
I have been looted and there is no justice for the past one month. This is disgusting and I'd recommend against aircel any given day. Details provided below.
Date of recharged Amount(in Rs.) Recharge mode Bank name Reference ID Purpose
19/06/2012 98 Online _ Through Aircel Website Citibank (Credit Card) 75425312171150615900390 Pocket Internet
28/06/2012 14 Online _ Through Aircel Website Citibank (Credit Card) 75425312180150635800116 Pocket Internet
17/07/2012 258 Online _ Through Aircel Website Citibank (Credit Card) 75425312199190176200077 Top Up
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