[Resolved] Aircel — extra bill charges | |||
Hi, I am komal this site, actually i've a issue related to extra bill amount of my aircel no. Actually i'm using Aircel blackberry plan on my aircel number [protected] and if we use any blackberry plan on our no so its not possible to download anything without upgrade new internet bb plan where u can download anything in fact I tried once or twice to open my blackberry app world service but i could open that bcz to open that u need to hv internet and i did not have internet service.. My problem is that I did not use any internet or downloading from any website but aircel company made my extra bill, my actual uses is around 370-380 means less than 400 but they charged 875 for my bill, here 475 rs is only for internet charges whereas i didn't use internet downloading once.. I've already called them many times to resolve that problem and to correct my bill but they don't give proper ans nd don't attend me properly, there nobody is bothered Except me.. They have cut out my aircel number's all services whereas here isn't my fault.. pls suggest or advice me what should i do????? I am a student and cant pay extra bill, i am ready to pay that amount which i really used but not extra money... Pls Help Me asap ans if possible so pls convince them to make correct my bill... Thanks... Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
Aircel — excess bill charging
I am the customer of Aircel mobile service providers bearing Mobile No [protected] and Relationship Number : 1-[protected]. The above mentioned company is charging me extra amount that i haven't used. On 13th of March 2011 my total billed and unbilled amount was 300 Rs out of which i payed 300 Rs. but today on the 17th of March i got a call from the service provider that my total outstanding is Rs 482. To the best of my knowledge i haven't used that much of the service for which i should be charged 400 Rs. If this matter will not be solved i will be disconnecting this number in the near future. Dear Customer,
The unbilled ammount does not include offers that you opt for . From free minutes to all subtractions are done at the end of the month . To understand in detail & clarify your doubts kindly visit our team at ur nearest Aircel Store. They would offer you every possible help.
Regards
Aircel Customer Service Team
The unbilled ammount does not include offers that you opt for . From free minutes to all subtractions are done at the end of the month . To understand in detail & clarify your doubts kindly visit our team at ur nearest Aircel Store. They would offer you every possible help.
Regards
Aircel Customer Service Team
Hi,
Thanks for writing in to us. We apologize for the inconvenience caused to you.
This is to inform you, we have forwarded your complaint to the concerned department. We will get back to you shortly.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.
You can also get in touch with us at https://twitter.com/Aircel
Warm regards,
Thanks!
Team Aircel India .
Thanks for writing in to us. We apologize for the inconvenience caused to you.
This is to inform you, we have forwarded your complaint to the concerned department. We will get back to you shortly.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.
You can also get in touch with us at https://twitter.com/Aircel
Warm regards,
Thanks!
Team Aircel India .
Dear Komal,
Please help us with your Alternate number and email id so that we can forward your details to the concerned department and get your issue resolved.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.
You can also get in touch with us at https://twitter.com/Aircel or you can write to [protected]@aircel.co.in
Thanks!
Team Aircel India
Please help us with your Alternate number and email id so that we can forward your details to the concerned department and get your issue resolved.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.
You can also get in touch with us at https://twitter.com/Aircel or you can write to [protected]@aircel.co.in
Thanks!
Team Aircel India
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Aircel — Extra Charge
Sir,I am a customer of Aircel telecom company.I switched to this service provider,through MNP on 22 jan 2011,from my previous service provider Airtel.From 30 jan 2011 my number [protected] activated through aircel.After 30jan-6 mar 2011 everything was going fine.But from 7 mar, Aircel is charging me extra for the local aircel to aircel calls instead of the fact that I have recharged with Rs.24(in this the call rates are 1p/3sec for local aircel-aircel call,1p/2 sec for other local calls and 1p/sec for STD calls).But from 7 mar 2011 Aircel is charging me 1p/sec for local Aircel-Aircel calls.I had lodged several complaints to customer care but till now my issue has not been resolved.The company is just harassing its valued customer by doing this type of activity.So,I request you to please resolve my problem as soon as possible.
Thanks/regards.
Juhi.