Aircel — loss of balance | |||
my 40 rupees lost before some days my mob. no. is [protected] Was this information helpful? | |||
 5 Comments | |||
Comments
my bsnl phone no.is [protected].many times had gone with me that i was loss my balance without used.so i am very troble to this please help me. and bsnl customer care calls are never connected.try to solve it.
Reply
Dear sir/madam,
I've been using aircel . My mobile number is [protected]. On[protected], I called the customer service executive for knowing details of RS.5 Pocket internet recharge card. I was told that I can enjoy unlimited browsing for 1 day. So I Recharged my account with RS.5 Pocket internet card on[protected]. I browsed for some time and i saw that i lost my account balance RS.5o. When I contacted the customer service executive , I was told that the Recharge to RS.5 Provides only upto 20MB of browsing. I was disappointed. The sole responsibility for my loss of balance is the executive who told me that the recharge provides unlimited browsing. When I again contacted the customer Service executive, an executive named Geetha attended my call and forwarded my call to a senior officer named Mohana. She told me that she would do me the best and also told me that she took a complaint about my problem and solve my problem within 24 hours. Yet I didn't received any complaint Reference number. When I contacted again on[protected], I was told that no complaint was taken regarding my complaint. I can't do anything. So I need my lost balance again.Otherwise I am going to file a case against the company.
I've been using aircel . My mobile number is [protected]. On[protected], I called the customer service executive for knowing details of RS.5 Pocket internet recharge card. I was told that I can enjoy unlimited browsing for 1 day. So I Recharged my account with RS.5 Pocket internet card on[protected]. I browsed for some time and i saw that i lost my account balance RS.5o. When I contacted the customer service executive , I was told that the Recharge to RS.5 Provides only upto 20MB of browsing. I was disappointed. The sole responsibility for my loss of balance is the executive who told me that the recharge provides unlimited browsing. When I again contacted the customer Service executive, an executive named Geetha attended my call and forwarded my call to a senior officer named Mohana. She told me that she would do me the best and also told me that she took a complaint about my problem and solve my problem within 24 hours. Yet I didn't received any complaint Reference number. When I contacted again on[protected], I was told that no complaint was taken regarding my complaint. I can't do anything. So I need my lost balance again.Otherwise I am going to file a case against the company.
Dear Customer,
We regret the inconvenience caused to you. Your concern has been noted and escalated for a resolution. Please do get back to us at [protected]@aircel.co.in for any other assistance.
We assure you that we are committed towards resolving your concern.
Regards
Aircel Customer Service Team
We regret the inconvenience caused to you. Your concern has been noted and escalated for a resolution. Please do get back to us at [protected]@aircel.co.in for any other assistance.
We assure you that we are committed towards resolving your concern.
Regards
Aircel Customer Service Team
hi
I am sanmithra.I had an issue with aircel service in recent times.every month I recharge my mobile with rc149 for balance and rc128 for internet. last month I lost my rs.150 balance suddenly. when I called Customer Care for the reason they said It was due to internet surfing. but I have still 100 mb 3g data.
And now this month again I lost rs.200 and again they say it was due to internet surfing but I have 200 mb 3g data
no aircel representative is responding properly and disconnecting my call. I went to Aircel office regarding the issue but they are very rude.
I am sanmithra.I had an issue with aircel service in recent times.every month I recharge my mobile with rc149 for balance and rc128 for internet. last month I lost my rs.150 balance suddenly. when I called Customer Care for the reason they said It was due to internet surfing. but I have still 100 mb 3g data.
And now this month again I lost rs.200 and again they say it was due to internet surfing but I have 200 mb 3g data
no aircel representative is responding properly and disconnecting my call. I went to Aircel office regarding the issue but they are very rude.
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