[Resolved]  Aircel Pocket Internet — slow performance

Dear Customer(sukhdev555),

We would like to inform you that authority of installing a tower is with GTL company. So, visit the link given below and fill in the requisite details for the same:

http://www.gtllimited.com/ind/contact_us.aspx

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


Thanks and Regards
Aircel Social Media Team

Dear Customer(jabed223),

We apologize for inconvenience caused. Kindly share the following details in order to look into your issue:

Aircel No.:
Alternate No:
Location (including nearest landmark where issue is witnessed):
Duration of issue (problem since when):
Are you using GPRS on Handset or System:
E/G/H Signal available on the handset – yes or no:
Are you able to connect using the dialer – yes or no (Laptop / system):
Error message encountered if any while trying to browse / download:

Thanks and Regards,
Aircel Social Media Team

Logs detail

My mobile number [protected] MAARCH month call history
pls send my mail id..
[protected]@gmail.com

Dear Shanrko,

Inform the customer to update the mandatory information to block the sim. Name & Address as per POA(mandatory) Last Date Of Recharge OR Denomination, Current Balance Or RC Value, Alt Number(Mandatory) for further clarification, Or customer to visit nearest showroom to get the duplicate sim in same mobile number by submitting the document POIPOA and photo for process.

Warm Regards,
Aircel Social Media Team

Deactivate a lost aircel no.

Dear sir my phone was stolen last night I want to close my no.[protected] thank you sir

Dear Customer(shubham574),

Please share the following information to confirm your identity:

Alternate No:
Last recharge amount(Prepaid)/Last bill payment amount(Postpaid):
Date of Birth:
Complete Address:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Dear Babpa Chokroborty,

We'd like to inform you that your number has disconnected permanently. We request you to visit your nearest Aircel store for the same.

Warm Regards,
Aircel Social Media Team

Dear Customer(sheikmba),

We would request you to visit your nearest Aircel store with the following documents to get the details for the same.

POI (Proof of identity)
POA (Proof of address)

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Dear Customer(akash pandey 007),

We apologize for the inconvenience caused. Please share your "Alternate No." so that our team can look into your issue.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


Thanks and Regards
Aircel Social Media Team

Dear shubham574,

We would request you to share your alternate number so that we can help you in this concern.

Warm Regards,
Aircel Social Media Team