[Resolved]  Aircel Postpaid — Not able to deactivate the caller tune

Address:Madurai, Tamil Nadu

Hi,

I have an Aircel postpaid connection. I was activated the caller tune. But, now i don't need the caller tune facility. And also i'm not able to deactivate the caller tune facility. When i screw on the Aricel site, i got the solution (Please see the attachment 3rd question). I tried as they guide. But, the number (53000) is wasting my money only, not use at any time. This number (53000) only guide to me, how to activate different type of songs only, not give to me, the deactivation procedure. Please guide me, to save Rs. 30 monthly.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Dear Customer,

We regret the inconvenience caused. In order to deactivate your dialer tune simply send SMS DT DACT to 53000. Kindly get back to us incase of any concern at [protected]@aircel.co.in.

Regards
Aircel Customer Service Team

Aircel — No Proper caller tunes

I am Venkatesh.I am using Aircel for past 4 years. But it is doing some stupid things like giving missed call frome from 5 digit numbers.once we call to that number some songs are playing and 6rs for that once we ask custemer care they simply saying why you are calling to that number.

Today i send message to get caller tune but in the data base there is no song related to the movies but they are collecting 1 rs per message. in Airtel and Vodofone its free of cost for searching they maintain good data base for all songs. I plan to quit Aircell. I recharge 300-400 per month but all waste. My no is [protected]
Dear Customer,

We are really sorry for the inconvenience.This is to inform that we have noted your concern and shared the same with the concerned department. Your feedback is important for us and we look forward to provide better service in future.

Regards
Aircel Customer Service Team

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Aircel
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    56%
    Complaints
    10591
    Pending
    1906
    Resolved
    5247
    Aircel Phone
    +91 97 3819 9010
    +91 12 4476 5000 [Head Office]
    +91 88 9204 1111
    Aircel Address
    Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
    View all Aircel contact information