[Resolved] Aircel Postpaid Service — My Celnum Has NOT been Reactivated | |
Dear Ms.Sowmiya, Do not just give me another new request no.1-[protected] . Yesterday night I called up your customer care and a person Ahmed told me that my line would be activated by 10am today WITHOUT FAIL. I believed your staff and expected it would happen. But today again when my line was still not working, I called up at 10.15am and spoke to another staff who gave me a ref num [protected] and she told me that it would take another 48 hours for my line to work... PLS EXPLAIN TO ME WHAT IS THE DIFFERENCE IN THESE TWO REFERENCE NOS. What is this - either you have a bunch of liars or a bunch of jokers working in your organization who DO NOT know how to treat customers . I expect my line to be active by today midnight, kindly do the needful. Regards Praveen [protected][protected][protected][protected] From: Corporatecare <[protected]@aircel.co.in> To: praveen cunchala <[protected]@yahoo.com> Sent: Mon, 25 January, 2010 7:15:25 PM Subject: Reply to your e-mail dt: 22-01-10 / Ref: Mobile Number - [protected] Dear Subscriber, With reference to your e-mail dated 22/01/2010 , we are awaiting feedback from concern unit and will revert you at the earliest. Your Service request number is : 1-[protected] It is our privilege to have you as our valued customer and we look forward to a long and fruitful association with you. Assuring you of our best services always. Warm Regards, Sowmiya K M AIRCEL Customer Service Delivery PS: In case you require any further assistance, please call Ø The toll free number [protected] available only from your local Aircel mobile. Ø Mail us at [protected]@aircel.co.in Ø Fax us at[protected] [protected][protected][protected][protected] From: praveen cunchala [[protected]@yahoo.com] Sent: Saturday, January 23, 2010 9:52 AM To: Corporatecare Subject: Re: Reply to your e-mail dt: 22-01-10 / Ref: Mobile Number - [protected] Dear Ms.Sowmiya, Your reply mail is not going to solve my problem, kindly make sure my line is active today else I will take this up with the TRAI about your poor technical service delivery. Regards Praveen [protected][protected][protected][protected] From: Corporatecare <[protected]@aircel.co.in> To: praveen cunchala <[protected]@yahoo.com> Sent: Fri, 22 January, 2010 5:57:17 PM Subject: Reply to your e-mail dt: 22-01-10 / Ref: Mobile Number - [protected] Dear Subscriber, With reference to your e-mail dated 22/01/2010 regarding reactivation of [protected] , we would like to inform that we are working on the below request and will revert you at the earliest. Your Service request number is : 1-[protected] It is our privilege to have you as our valued customer and we look forward to a long and fruitful association with you. Assuring you of our best services always. Warm Regards, Sowmiya K M AIRCEL Customer Service Delivery PS: In case you require any further assistance, please call Ø The toll free number [protected] available only from your local Aircel mobile. Ø Mail us at [protected]@aircel.co.in Ø Fax us at[protected] [protected][protected][protected][protected] From: praveen cunchala [[protected]@yahoo.com] Sent: Friday, January 22, 2010 1:08 AM To: Corporatecare Subject: Re: Reply to your e-mail dt: 30-12-09 / Ref: Mobile Number - [protected] Hi Mr.Vijay Anand, As per your mail, I have paid Rs.220/- on 19/1/10 - Receipt No. ASAD[protected] at the Aircel office at Little Mount, Saidapet. But it is unfortunate that till this minute, the line has not been reactivated despite I being told that you are having some system failure from last saturday onwards. I never expected such a poor response from Aircel. I m real upset and request you to ensure that my num is working from tomorrow morning and keep up to your word that " It is our privilege to have you as our valued customer and we look forward to a long and fruitful association with you ". Expecting your prompt response. Regards Praveen [protected][protected][protected][protected] From: Corporatecare <[protected]@aircel.co.in> To: praveen cunchala <[protected]@yahoo.com> Sent: Wed, 30 December, 2009 9:25:06 PM Subject: Reply to your e-mail dt: 30-12-09 / Ref: Mobile Number - [protected] Dear Subscriber, With reference to your e-mail dated 30/12/2009, we request you to kindly clear the outstanding bill amount of Rs: 220/- and confirm your reply in order to process reactivation of the below mentioned cellular number. Please find the attached statement of accounts for your kind perusal. We would like to inform you that we are unable to swipe the current outstanding pending due through your credit card, since the same has been deleted in our records while deactivating the cellular number “[protected]”. Your reference number is 26811057 It is our privilege to have you as our valued customer and we look forward to a long and fruitful association with you. Thanking you and assuring you of our best services at all times. Warm Regards, Vijayanand Aircel Customer Service Delivery PS: In case you require any further assistance, please Ø call our toll free number [protected] available only from your local Aircel mobile. Ø Mail us at [protected]@aircel.co.in Ø Fax us at[protected] [protected][protected][protected][protected] From: praveen cunchala [mailto:[protected]@yahoo.com] Sent: 30 December, 2009 2:58 PM To: Corporatecare Subject: My Cell Num[protected] Reactivate Immediately Dear Sir, I had been using the celnum [protected] till july end and later I moved overseas and so stopped using the num. But last month, i was informed that I can reactivate the same num and I will be charged Rs.83 only and bill it to my credit card for which you have my standing instructions already. So, kindly reactivate this num immediately as I m coming back to chennai and would want to continue to be your network subscriber. All other contact address details remain the same. Regards Praveen Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 10 Comments | |
Comments
POST-PAID CONNECTION — CUG TARRIF NOT UPTO THE MARK
Hi,My name is YOGESH PANDEY with airtel postpaid no [protected]
working with EXL service.com as CCE from last 3 years. I and my group of friends buy this no. from your executive which came to us in August. We in a strength of 300 people buy under the same scheme which I am getting right now.
As most o[censored]s (friends) talk using this facility of CUG which we promised to get from your executive. But after watching the details through my login id in Airtel I found major disaster that you charged us on the CUG no's too and send us big amount bill without checking the Tarrif. I am horrified that whether this should happend to everyone who purchased this type of tarrif connection in bulk as in our company premises.
Pls check the records and make necessary ammendment so that we enjoy your sevices without any problem or mess as whole..
Pls analyse my 04-August to 05 Sept. bill, here I am sending you fews no's on which you charged me bill and they all comes under CUG..
[protected].
[protected]
[protected]
[protected]
[protected]
[protected]
as of many no's pls update from my August bills
And please send me the status update mail so that I can make the payment and enjoy your services without any disconnection
Billing — reactivate service
Hello,I wish to start my [protected] mobile service with the same plan offer if my number get change i do not mind but i wish to have same plan which i was carrying
kindly do the needful
Hi,
I would like to disconnect my aircel connection. My aircel number is [protected]. My outgoings were barred for the past two weeks and inspite of making the payment on 13th february 2010( for the amount of Rs.731/- under bill receipt# EPS241086), the barred service was not released and in addition to it, i got call from aircel to pay my bill of Rs731/-. Am really irritated by the poor service of aircel and want to disconnect my aircel connection. I made several calls to customer care on 13th february and also on 14th february to reactivate my outgoings. Again when i called on 15th february, the customer care staff gave me new complaint# [protected] but it was not resolved. Even today i called up customer care and the staff were not able to check the status of my complaint.
Am upset by poor service of aircel and I had requested the customer care executive to deactivate the connection as am not satisfied with the service provided by aircel. They told me that i can send a mail to deactive the connection.
I am sending this mail as a confirmation to close my relationship with aircel. I am working with DELL PEROT SYSTEMS at Ambattur.
All other contact address details remain the same.
Regards,
Karthilaxmi.P
I would like to disconnect my aircel connection. My aircel number is [protected]. My outgoings were barred for the past two weeks and inspite of making the payment on 13th february 2010( for the amount of Rs.731/- under bill receipt# EPS241086), the barred service was not released and in addition to it, i got call from aircel to pay my bill of Rs731/-. Am really irritated by the poor service of aircel and want to disconnect my aircel connection. I made several calls to customer care on 13th february and also on 14th february to reactivate my outgoings. Again when i called on 15th february, the customer care staff gave me new complaint# [protected] but it was not resolved. Even today i called up customer care and the staff were not able to check the status of my complaint.
Am upset by poor service of aircel and I had requested the customer care executive to deactivate the connection as am not satisfied with the service provided by aircel. They told me that i can send a mail to deactive the connection.
I am sending this mail as a confirmation to close my relationship with aircel. I am working with DELL PEROT SYSTEMS at Ambattur.
All other contact address details remain the same.
Regards,
Karthilaxmi.P
Hi Team,
With reference the Aircel Bill NO : 16381561.
I am using aircel postpaid (scope cug) [protected] for the past 3 years. In the month of february i have added one more number ([protected]) with scope cug connection.Further to the below mail it was activated from 11/02/2010, but during this month bill the calls made between these numbers had been charged. Ii have mentioned Bill number above for your reference..
This how your people do the customer service this is not acceptable if i dont receive a proper reply from your side, i would like to lost our relationship.
Note: This service rendered by Jai to whom this message is also mark in the cc list
I want to receive a quick response from your end at the soonest.
I tried to call a customer care number (57777) even there i didnt receive a proper response.
Regards,
Charles.
With reference the Aircel Bill NO : 16381561.
I am using aircel postpaid (scope cug) [protected] for the past 3 years. In the month of february i have added one more number ([protected]) with scope cug connection.Further to the below mail it was activated from 11/02/2010, but during this month bill the calls made between these numbers had been charged. Ii have mentioned Bill number above for your reference..
This how your people do the customer service this is not acceptable if i dont receive a proper reply from your side, i would like to lost our relationship.
Note: This service rendered by Jai to whom this message is also mark in the cc list
I want to receive a quick response from your end at the soonest.
I tried to call a customer care number (57777) even there i didnt receive a proper response.
Regards,
Charles.
I would like to make complaint regarding my mobile connection no.[protected]. My connection is under CUG in the name of Mrs. A. Latha. In this scheme there is free call among us for 600 minutes.
I already made requisition for itemised bill for the above mentioned mobile number for the month of November 2009. Aircel customer care staff informed me they will be charged a sum of Rs.25/- for the itemised bill. I said O.K. But there is no itemised bill despatched through email or by post so far. I would like to know the miscellaneous charges like itemised charges etc., added on bill for the entire month.
They use to send me the SMS for bill amount, and due date. For the past three months no SMS from them. I enquired the customer care they said that bill date and due date are changed In the month of March suddenly a call came from Aircel payment collection centre informing a sum of Rs.590/- is outstanding and the last date is 17th of March 2010.
I asked about non intimation of SMS regarding to the bill amount and the due date. No answer from her. After three days line has been deactivated from both the incoming and outgoing facility.
I went to customer care and asked the details of my bill amount. He asked me to go and collect the itemised bill from Spencer Mount Road or Nandanam. I asked him why should I go to others place kindly check the details from your system. He answered me that there is no facility in this computerand I could not get the statement from here. I even tried to contact the customer care no. 577 77 and[protected] but there is no response, it was continuously mentioning that our customer care is busy please hold the line and probogating the new services continuously for 45 minutes. Even after every one hour the same kind of recorded message has come.
As per your call I have paid Rs.400/- on 22/3/10 - Receipt No. EPS416805 WITH A/C NO.[protected]BUT MINE IS 5.43379.00.00.100006) at the Aircel office at R K Mutt Road, Mylapore. But it is unfortunate that till this minute, the line has not been reactivated. Also no receipt confirmation SMS from you.
Yesterday i.e. 23.3.10 also the same recorded voice I heard but no response by customer care staff. Kindly sarrange to send me the full details along with itemised bill pertaining to my mobile number [protected] by email ID [protected]@sify.com without any further delay to enable me to make due amount shortly. Kindly activate the line immediately.
Thanks & regards
Shanthi
I already made requisition for itemised bill for the above mentioned mobile number for the month of November 2009. Aircel customer care staff informed me they will be charged a sum of Rs.25/- for the itemised bill. I said O.K. But there is no itemised bill despatched through email or by post so far. I would like to know the miscellaneous charges like itemised charges etc., added on bill for the entire month.
They use to send me the SMS for bill amount, and due date. For the past three months no SMS from them. I enquired the customer care they said that bill date and due date are changed In the month of March suddenly a call came from Aircel payment collection centre informing a sum of Rs.590/- is outstanding and the last date is 17th of March 2010.
I asked about non intimation of SMS regarding to the bill amount and the due date. No answer from her. After three days line has been deactivated from both the incoming and outgoing facility.
I went to customer care and asked the details of my bill amount. He asked me to go and collect the itemised bill from Spencer Mount Road or Nandanam. I asked him why should I go to others place kindly check the details from your system. He answered me that there is no facility in this computerand I could not get the statement from here. I even tried to contact the customer care no. 577 77 and[protected] but there is no response, it was continuously mentioning that our customer care is busy please hold the line and probogating the new services continuously for 45 minutes. Even after every one hour the same kind of recorded message has come.
As per your call I have paid Rs.400/- on 22/3/10 - Receipt No. EPS416805 WITH A/C NO.[protected]BUT MINE IS 5.43379.00.00.100006) at the Aircel office at R K Mutt Road, Mylapore. But it is unfortunate that till this minute, the line has not been reactivated. Also no receipt confirmation SMS from you.
Yesterday i.e. 23.3.10 also the same recorded voice I heard but no response by customer care staff. Kindly sarrange to send me the full details along with itemised bill pertaining to my mobile number [protected] by email ID [protected]@sify.com without any further delay to enable me to make due amount shortly. Kindly activate the line immediately.
Thanks & regards
Shanthi
Aircel has the worst customer care service i have ever seen.
I was been a customer of Aircel for last three years and found its high time to change my network even though i am going to loose my contact people with this old number.
Every time when i give a activation or a deactivation request for travelling out of India. They take their own time and bill me additional for a month stating the service would take 15 days for deactivation.
I am not sure whether they use computers or a person is manually writing all those in a piece of paper. Horrible and pathetic service every time by different customer executives.
Also i have a instant where i need to educate the customer service for searching my own number, He simply said its tagged to a different customer and asked me to bring the identity card for that particular customer to reactivate my service. Then i found he is using a wrong internet link to find the customer details. I educated him and found myself in the customer care service system.
I was been a customer of Aircel for last three years and found its high time to change my network even though i am going to loose my contact people with this old number.
Every time when i give a activation or a deactivation request for travelling out of India. They take their own time and bill me additional for a month stating the service would take 15 days for deactivation.
I am not sure whether they use computers or a person is manually writing all those in a piece of paper. Horrible and pathetic service every time by different customer executives.
Also i have a instant where i need to educate the customer service for searching my own number, He simply said its tagged to a different customer and asked me to bring the identity card for that particular customer to reactivate my service. Then i found he is using a wrong internet link to find the customer details. I educated him and found myself in the customer care service system.
Hello sir,
SUB: High bill amount.
HARIHARAN- [protected](postpaid) i need my current month and last month installation bill deails..
Thanks®aurds
SUB: High bill amount.
HARIHARAN- [protected](postpaid) i need my current month and last month installation bill deails..
Thanks®aurds
praveen — poor services
i am receiving call from plate5.com to yata voucher and iho checkup voucher but after 15 days i am not getting any documents or email . i paid 6000/ by on line to www.plate5.com_iho. This is a cheater sighte in india please be carefull all indian public.Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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Sify Mail Services — Poor response/connectivity for EMail subscribers
Dear Sir/Madam,I am a Subscriber of E Mail connection of Satyam/SIFY for last 7/8 years. Of late I find their response towards complaints / and availability of connections is very poor.My present connection is down (due to reasons best known to them) for last 3 days.No complaints are being responded effectively.
They may be requested to look into the matter so that professional services can be restored by them on immediate basis.Although I am making regular payments for my Subscription the availability of their E Mail connectivity on the average is 70% in a month.