[Resolved]  Aircel — Customer care

The Aircel telecommunications is frauding with the consumers,
The Complaints Are as follows:
1. Costumer care executives are not picking up the phone.
2.Lifetime Offers are promised at the time of sim purchase but works for just 6 months or less e.g on new sim call rate is 1p/3s A2A, 2p/3s A2O , and STD 1p/s for lifetime but worked for just 6 months.
3.Internet works for 2 days then doesn't works for 3 days.
4.Activates services without consumer permission and on complaint doesn't refunds money.
5.Doesn't update offers on thier official site that harms consumers money.
Most Of the plans are changed but not changed to the site or they also dont inform to thier retailers
I have attached the copy of thier web page containing offers most of them approx. 80% are not working

Whenever i try to call cus. care, the ring is gose long but i get no response. Very bad service. Unable to satisfy d customer.

Try contacting the 24 hour helpline for your area and connection http://www.aircel.com/FooterLinks/customer_care_tn.asp

I paid Rs. 1000/- against my mobile no. [protected] on 09/07/2009, but no confirmation received either by SMS. When contacted your customer service no [protected] they culd not help me. Please check and confirm me. Thanks
B.Gazi

i bought the sim from my friend currently my no is [protected]

but i have the another sim no:[protected]

i erased all the numbers in the no of:[protected]

so i like to know all incoming and the out going calls details and the meesage detail too on the no of [protected] this for my official work because i have attend so many important callsof last month can u kindly send the details i hope that u do the need ful thanking you

While Travelling with family from Moradabad to Faizabad with Ticket PNR No -[protected] in IIIrd A/c coach B1, TTE has alloted Berth No-52 to an unathourised person with Ticket PNR - [protected], on which allready one passenger was sleeping. On enquiring the TTE, he has misbehaved with us and used wrong words with our ladies members, on arguing with him, he has slapped me.
TTE concerned was on duty from Delhi to Shahjahanpur.
2 witness of the incident

1. Mr.Nadeem
Mb[protected]
PNR No. - [protected]

2. Mr. Iftkhar
Mb - [protected], [protected]
PNR - [protected]

Aircel -For the past ten days I am suffering be.cause my out going was barred.Many times talked to customer care but my problem was not fully solved.Still I am un able to do calls from my phone.Bill not issued to me for the last period.If bills can be sent to to email Id it will be helpful for early payments.

Dear Sir,
There is a big Problem in line of custmer care in J&K. We try sevral times but we fail. what we do when custmer care not connect with us. Sometimes if line is connected when line trying to connect with c.c from the command of IVR, Suddnely it is disconnect.
And also, your website is not open in internet. Plz aatention on my problem.Ishall be thankfull to you. or give me any contact, which resolve my problem.

I Am trying to access pocket internet..
thru my iphone...
called customer care 5 times.
They cant help me to get connected to it..
I did setting according to them still not getting connected..

Hi,

This is vikas shodhnani.
I have bought aircel prepaid card for using internet services on my PC.
For that i was asked for settings on my handset from customer care number 1214.
I have been trying 1214 from last 4 days but not able to get through.
The call gets automatocally disconnected after 2 minuntes.
Retailer is says he is helpless.

Dear Mr. Vikas,

We regret the inconvenience caused to you.

This is in reference to your communication dated 27/04/2010 regarding your concern.
We are pleased to mention that your above mentioned concern has been registered with us.

We request you to provide us your Aircel number with alternate contact number for further assistance.
You can also get in touch with us on [protected] for more information.

It is our pleasure to serve you.

For any further assistance, please feel free to contact our Customer Care representatives at:

• Aircel Customer Care: 121 / [protected]
• Fax No.[protected]

We wish to thank you for choosing Aircel.


Truly

Gayathri
Customer Service

Aircel Karnataka
Address: Aircel Limited, Municipal #66-5-25, HM Vibha Towers, Star Bazar, Hosur Road,
Adugodi, Bengaluru - 560029. Karnataka
Fax :[protected]
Website: www.aircel.com

In such a case you should try and visit the nearest Aircel store and get the settings from there itself.

Complain agains Ambathur Aircel office.
1) Demeanor with customer is very poor
2) My 6 month in ambathur fffice (24 hours delay to reactivate after the payment)
3) No proper response during the phone

I hope Aircel is doing best service to the customer. Please take necessary step against complain. Please activate my mobile ASAP ([protected]).

Regards,
V.P.Pradeep Kumar
Email:pradeepkumar.[protected]@ge.com

my number is [protected].. unfortunatly my son activated the aalaya darisanam ... i want to deactivate so kindly help me to deactivate

My number is [protected] past three months i am complaining about to stop advertisement calls and to deactivate Aircel packet radio but still not resolve the prob. I never seen such worst network provider and response from Aircel . pls take required action ...

i have seen some railway officials misbehaving with travelers. One TTE, instead of inspecting the tickets slept and on the following day morning came and acted as a 'squad' and fined lots of passengers. i was one among them. the details i can give if asked by the competent authority. when i asked who are the other members of the squad, he says he is the only one in the squad! In the same bogey, there were many railway staff traveling and they were all on the side of the TTE, whereas many ordinary men 'perished' under the heat.

This is a very unusual problem that you have mentioned. The customer care is reachable almost every time. Try to visit a company outlet and report your problem.

Dear sir,

Please all advertisement to cut the mobile no [protected].i am any time driving for the car.so pls ignore.

Thanks&regards
M.samy

Aircel — Costumer Care

The Aircel telecommunications is frauding with the consumers,
The Complaints Are as follows:
1. Costumer care executives are not picking up the phone.
2.Lifetime Offers are promised at the time of sim purchase but works for just 6 months or less e.g on new sim call rate is 1p/3s A2A, 2p/3s A2O , and STD 1p/s for lifetime but worked for just 6 months.
3.Internet works for 2 days then doesn't works for 3 days.
4.Doesn't update offers on thier official site that harms consumers money.
Most Of the plans are changed but not changed to the site or they also dont inform to thier retailers

Dear Customer,

We regret the inconvenience caused to you. Please share with us your 10 digit Aircel number with an alternate contact number for us to be able to get in touch with you at [protected]@aircel.co.in.We shall get back to you with assistance on the same.

We assure you that we are committed towards resolving your concern.

Regards
Aircel Customer Service Team