[Resolved]  Aircel Telecom — UNSUCCESSFUL RECHARGE EVEN AFTER GETTING CHARGED

Address:

GHITORNI, South Delhi, Delhi

I am very much disappointed with Aircel customer service.
As per the article released on Times of India on Aircel [censored]ha Pack for students in Delhi, I went to recharge my phone "[protected]" for Rs 149. Recharge was successful on retailer end but couldn't be processed on my number according to the SMS received from Aircel with the same transaction ID DLR[protected].

Reference ID: 1 [protected]
I called up Aircel Complaint Center on 198 and someone named Kyle picked up the call. I told him about the whole situation, understanding which he said he would do the recharge from his end and then disconnected the call after properly greeting me.

Reference ID: 1 [protected]
I waited for 15 minutes, still no recharge was done. I called up again to know the status and a guy named Mohit picked up the call and said in a very manner-less way "dekho sir aap jahan call kar rahe hai wahan se koi balance nahi dala jata thik hai?" which I didn't like so, I requested him to transfer the call to the supervisor on the floor. He kept me on hold for 7 minutes and finally transferred the call to Deepak Kumar-the supervisor. Deepak advised me to go back to the retailer and have him call Aircel Customer Care on 299.
As advised I went to that shop and asked the agent to call up customer care and inquire about my situation.

Reference ID:[protected]
Retailer's SIM was a Master SIM provided by VODAFONE due to which he can't make a call on 299 but, he did call from his own number and an agent named Gopal transferred the call to Deepak Kumar to assist us. Here comes the most shocking part: He just lifted his hands up in the air and was just saying SORRY and was asking the retailer to recharge for me again. The retailer said that he can't waste his Rs.149 for their mistake.