Airtel — plan changing without information

Address:

Ahmedabad, Gujarat

Sir, MY BROTHER RAJEEV GOYAL RESIDING AT AHMEDABAD & WORKING IN RAILWAYS. RAILWAY HAS GIVEN 1 CUG CONNECTION TOHIM. AFTER SOME TIME AIRTEL STAFF CAME TO HIM AND GIVE 1 SCHEME THAT 3 EXTRA CUG CONNECTION WILL BE GIVEN TO FOR UR FAMILY MEMBERS, WITHOUT ANY CHARGES,AND U CAN TALK IN ZONAL AREA FREE WITH ALL OTHER CUG PHONES,AND U WILL GET 25/- RS EXTRA FOR USING WITH OTHER PROVIDERS LIKE BSNL,IDEA .... BUT TODAY ON DATED 01/10/2011 , SUDDENLY 1 MESG COME AND TELL THAT YOUR PLAN CHANGED AND YOU WILL BE CHARGED 140/- PER MONTH FOR 1 CONNECTION.SIR ALL CUSTOMER HAD GIVEN THESE NOS TO THEIR WARDS OR FAMILY, NOW IT WILL BE VERY DIFFICULT TO CHANGE THE NUMBER AFTER EVERY 3 MONTHS. MY COMPLAIN IS THAT HOW CAN COMPANY CHANGE THE PLAN.THIS IS A CLEAR CHEATING,FIRST THEY MADE CUSTOMER & THEN CHARGE THE MONEY. IS THERE ANY RULE FOR THAT ? HOW CAN THEY CHANGE PLAN, THEY DIDN'T TELL US THAT THE SCHEME WILL FOR LIMITED PERIOD,THEY TOLD US, THAT U CAN KEEP THIS PLAN, TILL YOUR WISH. NOW THEY ARE DOING CHEATING, PL DO SOME NEEDFUL STEPS. IF ANY COMPANY DOING,THESE TYPE OF CHEATING , THEN THEIR LICENCE MUST BE WITHDRAWN. THANKING YOU, JAY ANNA...