[Resolved]  Airtel And Tata DoCoMo — DELAY IN PORTING OF MOBILE NUMBER FROM AIRTEL TO TATA DOCOMO

Address:

Vellore, Tamil Nadu

DEAR SIR,
THIS IS REGARDING MOBILE NUMBER PORTABILITY (MOBILE NUMBER [protected]). I HAVE SUBMITTED NECESSARY DOCUMENTS FOR MOBILE NUMBER PORTABILITY FROM AIRTEL TO TATA DOCOMO ON 04 FEB TO LOCAL RETAILER AFTER GETTING UNIQUE PORTING id ON 01 FEB2011. THE EXPIRY DATE FOR THE SAME IS 16 FEB 2011 AND THAT IS TODAY. AND SO FAR NOTHING HAS HAPPENED. IN THIS REGARD I CALLED THE CUSTOMER CARE EXECUTIVES OF BOTH THE SERVICE PROVIDERS MANY TIMES AND THERE IS NO POSITIVE RESPONSE FROM BOTH SIDES. BOTH THE SIDES ARE JUST ASKING TO CALL THE OTHER SERVICE PROVIDERS(AIRTEL/DOCOMO) AND THERE IS NO SOLUTION TO THE PROBLEM. FOR YOUR REFERANCE I JUST SPOKE TO Mr. PUKHRAJ, CUSTOMER CARE EXECUTIVE OF DOCOMO, HE ASKED ME TO DO THE SAME i.e TO CALL AIRTEL CUSTOMER CARE. WHEN I SAID THAT I WILL COMPLAINT IN THE CONSUMER FORUM. THEN HE SAID HE IS CONNECTING TO HIS HIGHER SUPERVISOR FOR THE SAME. I KEPT THE MOBILE ON HOLD FOR 15 MINUTES AND THEN THE CALL AUTOMATICALLY DISCONNECTED FROM THEIR SIDE. MARELY PASSING BILLS IN PARLIAMENT DOESN'T CREATE THE SERVICES STREAM LINE. FOR THIS, THERE IS URGENT REQUIREMENT TO PUNISH SUCH SERVICE PROVIDERS WITH SUSPENSION OF THAT FIRM. THEN ONLY ALL THE SERVICE PROVIDERS CAN COME ON LINE. OTHERWISE THIS WILL KEEP ON HAPPENING WITH THE TODAYS CUSTOMER. I WANT YOU TO TAKE NECESSARY ACTION.