[Resolved]  Airtel Billing — GPRS get activated Automatically and Extra GPRS charges are getting added.

Airtel — too late in activation of gprs

To,
The nodal officer of orissa division(AIRTEL)

dear sir,
I purchase a new nokia handset model-3110 series with airtel network connection on date-5.7.08 .At that time i recharge with Rs 220.00 top up voucher and also pay Rs 299.00 for gprs activation.the customer care said that the gprs activate on monday, i.e 7.7.08. when i communicate with customer care on monday they told me your gprs already activated but your mobile upgradation not done, for that it will be take two more working day. but when i follwed the procedures said by them there is no answer given by then.The customer care do not take my calls and also my complain.So i requested that after 4 days of my cell phone purchase and adequate acesories purchased there is no activation of gprs system in my hand set.Take necessary action to my complain.
Rakesh chandra pradhan
qr no-b/53, sector-3
rourkela-2
sundergarh(orissa)
cell no-[protected]
date-9.7.08

Dear Sir/Madam,

This is with reference to the bill number[protected] bill date April 7, 2011 for my Airtel Mobile No: [protected] - Relationship Number[protected]

I have been holding this particular number since the year 2000. I have never faced any Billing issue for the last 11 years. This current month's billing has come as a shock to me. My amount has been arrived at 4793.31 as opposed to my average bill of around Rs. 1500. I had activated the 3G facility on my mobile phone a couple of months back. My first billing after the 3G PLAN of Rs 100 rental a month was activated was Rs. 2346. This amount was justified as I had used the services when I was on roaming usage in Kerala.

This amount of Rs. 4793 is totally not justifiable, as I am always 99% on WI-FI connection at my office as well as my residence. I had activated the 3G service only to use it as required whenever I do not have access to a internet connection. I was prior to this using a 2G service. I am at my office from 11:00 in the morning to 6:00 in the evening. The moment I reach office, my connection automatically changes to WI-FI and so I will not have to use the 3G service at all. Once I reach my residence, I again have my WI-FI activated as I have an Unlimited Broadband plan at home too. Infact my WI-FI at my residence is switched on almost the time round the clock. My residence number is 42642129. You can have this checked at your end.

I would like you to have my bill checked as there is a huge discrepancy in the billing. There have been amounts mounting to around 500 to 600 on certain days and that too around late evenings to midnight which is next to impossible. Whenever I browse the internet at home, I make it a point to check if the WI-FI is switched on before I even attempt to make a browsing. In such circumstances how can I be billed for the 3G usages of 344578 duration/volume costing 5277.90, and in fact I use my laptop with the WI-FI connection for any of my work. The phone is not used for any major browsing, except for checking my official mails, for which anyways, I always check if the WI-FI is activated always to avoid using the cost of the 3G service.

This is a very very big discrepancy in the billing, and is not justified by any cost. You have to check my residence number of 42642129 in which you can verify that the WI-FI is always on. It is very difficult for me to make such a huge payment. I request to you to investigate into this at the earliest and provide me a fair and justifiable answer to my problem. I had a very high regard for Airtel and wanted to always use the 3G services, but after such a unjustifiable billing, I was forced to cancel my 3G services yesterday afternoon with immediate effect.


Regards
Shivaji Prabhakar
[protected]