[Resolved]  Airtel Blackberry — Handset changed

Address:

Gurgaon, Haryana

Dear Sir Madam,

Below is my complaint n converstaion made on mail to airtel blackberry n bbsupport team.

Hope that you wil help me

Thanks,

Warm Regards,

Parmod Solanky.
[protected].





[protected][protected][protected][protected][protected][protected]


[protected] Forwarded message[protected]
From: Parmod Solanky <[protected]@gmail.com>
Date: Sat, Jan 22, 2011 at 10:45 AM
Subject: Fwd: Your Airtel Blackberry(#[protected] )
To: appellate.[protected]@airtel.in


Dear Sir Madam,

I had a issue with ur blackberry support team, which is mentioned in below mail.
and i am not satisfy wid ur servise team n even ur called nodal office response on it, it shows clearly that ur whole team is securing ur executive in my case who made ma handset change.

Plz Advise me what shud i do further ?
Shud i hope d justice from ur office or finally shud move to court for this matter, plz advise as m becoming very frustrated now o[censored]r teams.


Thanks,
Warm Regards,

Parmod Solanky.
(Advocate)
+91 [protected].

[protected] Forwarded message[protected]
From: <[protected]@gmail.com>
Date: Fri, Jan 21, 2011 at 9:47 PM
Subject: Re: Your Airtel Blackberry(#[protected] )
- Hide quoted text -
To: Bb.[protected]@airtel.in, nodalofficer.[protected]@airtel.in, .[protected]@airtelindia.in


Dear Amit,
I think u didn't read d entire case as u r talking for which handset dat is not mine.
The handset u r offering n talking about dat handset is not mine coz ma handset was in a very good condition by its physical n software wise condition, I was jus having issuer wid its track ball, speaker problem n was having restarting problem once in a blue moon only. I don think that u r talking about my handset.
Boss we are standing on same point from where we were started n I wil not accept dis handset which u r offering me as it is not mine in any condition.
It has been changed by ur support team n it shud not b done as a customer leave their so valuable handsets for repair on ur good faith n name only n ur team members r taking advantage of this.
But I will fight for this injustice wid a consumer.


Thanks,
Warm Regards,

Parmod Solanky,
+91 [protected].
Sent from BlackBerry® on Airtel

From: Bb.[protected]@airtel.in
Sender: Bb.[protected]@airtel.in
Date: Fri, 21 Jan 2011 21:11:18 +0530
To: <[protected]@gmail.com>
Subject: Your Airtel Blackberry(#[protected] )

Dear Customer,

Thank you for writing to Airtel Blackberry/Data Card Support.

We regret the delay in responding to your email.

This is with reference to your email dated 20/01/2011 regarding issues with the Black Berry device for your Airtel number [protected] .

We would like to inform you that the BlackBerry device can be collected from service centre as the handset is a Liquid damage case .

Should you require any assistance, please do not hesitate to contact us. You may email us at bb.[protected]@airtel.in or call our 24 by 7 helpdesk @ 7070.

Assuring you the best of our services.

Regards,
Amit
Blackberry Support Executive
Airtel

[protected][protected][protected][protected][protected]

DISCLAIMER AND CONFIDENTIALITY NOTE:

The information in this email is confidential and intended solely for the addressee. Access to this e-mail by anyone else is unauthorized. Any copying or further distribution beyond the original addressee is not intended, and may be unlawful. The opinions expressed are those of the sender, and do not necessarily reflect those of BHARTI AIRTEL LIMITED. The e-mail has been successfully scanned for presence of virus. It is recommended to scan the attachment before launching.


-----Parmod Solanky <[protected]@gmail.com> wrote: -----

To: Bb.[protected]@airtel.in
From: Parmod Solanky <[protected]@gmail.com>
Date: 01/20/2011 02:47PM
Subject: Re: Your Airtel Blackberry(#[protected] )

Dear Jagdeep,

request u to plz update on below issue.
how much time i have to wait plz advise.

Thanks,
Warm Regards,

Parmod Solanky.
+91 [protected].


On Tue, Jan 18, 2011 at 4:06 PM, Parmod Solanky <[protected]@gmail.com> wrote:
Dear SIr Madam,

Thanks for ur reply.

Below is the information as u required :-

My Handset model :- Blackberry 9000 Bold.
IMEI No. :- [protected]
PIN No. :- 20EA01CE

If any other information u need regarding this plz let me know.
Your early response will be highly appreciated.

Thanks,
Warm Regards,

Parmod Solanky.
+91 [protected].


On Tue, Jan 18, 2011 at 3:43 PM, <Bb.[protected]@airtel.in> wrote:
Dear Customer ,

Thank you for writing to Airtel Blackberry/Data Card Support .

We regret the delay in responding to your email.

This is with reference to your email dated Jan.14 , 2011 regarding your blackberry device . We request you to provide Pin and imei of your handset so that we can check the status and inform you .

Should you require any assistance, please do not hesitate to contact us. You may email us at bb.[protected]@airtel.in or call our 24 by 7 helpdesk @ 7070.

Assuring you the best of our services.

Regards,

Jagdeep

Blackberry Support Executive
Airtel

[protected][protected][protected][protected][protected]

DISCLAIMER AND CONFIDENTIALITY NOTE:

The information in this email is confidential and intended solely for the addressee. Access to this e-mail by anyone else is unauthorized. Any copying or further distribution beyond the original addressee is not intended, and may be unlawful. The opinions expressed are those of the sender, and do not necessarily reflect those of BHARTI AIRTEL LIMITED. The e-mail has been successfully scanned for presence of virus. It is recommended to scan the attachment before launching.


-----Parmod Solanky <[protected]@gmail.com> wrote: -----

To: bb.[protected]@airtel.in
From: Parmod Solanky <[protected]@gmail.com>
Date: 01/14/2011 05:24PM
Subject: Reg. My handset issue

Dear Sir / Madam,

I purchased a blackberry 9000 handset in April 2010. I had some issues in it so i submit it in your blackberry service support at Sahara Mall on 24th December 2010 vide Job Card no. S.No. SUB - 1717. Your executives told me that handset will receive me after repair in 10 to 15 days. after 12 or 13 days they called me that liquid found in your handset so we can not repair it and come n collect ur handset.
when i reached to collect ma handset from ur support team i found that the handset which they were returning me that was not mine, founded handset was in very bad condition and i was fully embarrassed to see ma handset because ma handset was in very good n in mint condition, and tell me if such handset was not mine den where is the question of liquid. They have changed ma handset. i need ma handset back in perfect condition.

So plz advise me what should i do in such circumstances, You are requested to plz inter vein in this matter n sort it out such matter as soon as possible.


Warm Regards,

Parmod Solanky,
+91 [protected].



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