[Resolved]  Airtel Broadband — Fraud by AirTel

I completely agree with you, i am facing the same problem (applied on 25th Oct 09), and the pain is that and no body is picking up the call they even don't bother to reply back... these are the ppl who were calling many times before... and now not at all concerned about the customers, don't even have courtesy to respond to the calls. I have made 3 months advance payment and still waiting for the connection.

hello sir,
on 19.11.09 a person called for broadband connection from adyar kasturibai nager 3 rd st...i am dwelling in bharathi nager 3rd street thiruvanmiyur ch 41...for that the person approach me and got rs 1000 from me for broadband but now they told that is no network coverage area..but wn they called me i gave my address on that day he told me it was in network area but now thay refuse to provide connection and he gave the receipt for that paid 1000rs that SEF number is 958565...peson name sahid his number is [protected]..pls kindly take action for the above request else let me know by call or email the status...


thank you
regards PS. Ramachandran

I requested for broad band connection. To fill up the forms for sign up, an executive came within 15 minutes. He took the copy of PAN card photo copy, house rental agreement and took Rs.3995/- for the monthly 799 plan for 5 months. He also assured to get connection by 4 working days. After a week I didn't hear anything, then I called his number at [protected]. His name is Shankar. He was just buying reasons and time.

I went to the Air Tel Office at "Arden Fair" Old Madras Road. I met the installation Manager. He promised to get back to me by next day. As expected he didn't and when I tried to call him, he didn't pick up. (Now I know the reason why he took my number when I met him- NOT TO PICK MY CALLS?) His number is [protected].

I expected AirTel to be the top service providers in this industry, but unfortunately, they are terrible. I would not advise anyone to try them. I have had one VERY BAD EXPERIENCE.

I can be reached at [protected].

Regretfully,
Deepak Ranka

I booked a broadband connection by your customer enrollment form No.1973601 as on 29.11.2009 against cheque of rupees one thousand of corporation bank Paschim Vihar, new delhi.
The guy who was came for documentation name is Parmod Kumar and his Phone No. is [protected].

in this connection their persons put a phone instrument and wired but the connection is not connect till today as on 2.01.2010.making complaints on 121 they assured they do in this matter. But nothing to be done till this time.

No body told what is the causes behind that.

Do the need full in this matter.

Thanks
K.L.Sehgal
A5/78 C, Pachim Vihar New Delhi
ph.[protected]/ [protected].
[protected]@yahoo.com

HI

Your marketing rep came to my office taken order for broadbond, then next one month there is no reponse from your pondy office. I have called several time to your office and concern rep then i went to your office they are told me your area there no permission for us to give connection so we have cancelled your order. i was booked on 22.08.2009 my id no:PY0004804 without any information your staff had been cancelled my valueable order and their assured the advance amount they will return with in a month time, but still the date they have not return my money back. Being a big organization how you are treating your customer these kind of seating way. if your company will leave this much amount to any one of your customer without interest are penalty this habil will spail your company image. I think your organization don't have any educated and meatured employee.

Your marketing rep came to my office taken order for broadbond, then next one month there is no reponse from your pondy office. I have called several time to your office and concern rep then i went to your office they are told me your area there no permission for us to give connection so we have cancelled your order. i was booked on 22.08.2009 my id no:PY0004804 without any information your staff had been cancelled my valueable order and their assured the advance amount they will return with in a month time, but still the date they have not return my money back. Being a big organization how you are treating your customer these kind of seating way. if your company will leave this much amount to any one of your customer without interest are penalty this habil will spail your company image. I think your organization don't have any educated and meatured employee.

R.K.SELVAKUMAR
VVP NAGAR,
THATTANCHAVADY,
PONDY-9
PH:[protected]
MOBILE:[protected]

Airtel Broadband — FALSE PROMISE AND NON RETURNING OF ADVANCE PAYMENT

this is saurabh khurana from meerut.i have applied for the airtel broadband connection. they take 2300/- Rs from me in advance for this.now they are saying that its not possible for provide a connection at that place although they had make complete fitting with wire there. as i had also the another connection of BSNL broadband but due to confirmation of this i had rejected the BSNL plan.
and when i said regarding for my Ammount 2300/- Rs for returning then the answer was that we will return your amount after 45 days. so please help for this matter.
i will claim 50% interest for this matter as i have lost my one project that was completely based on internet service that i was expecting from them.

Hello sir,

On 23rd November, 2010 a person called for broadband connection which i requested earlier for my residence: 783, 14th cross, K R Road, Jayangar 7th Block, Bangalore 560082. He came to my office and taken all the documnetaion and rs 1500. ( Application # TBLR0082754). At the time of application he confirmed that they feasibilty study has been done and they can give the connection within 7 days. On 25th November i got a call from Airtel again for address verification and they told that tehy will do the feasibilty study. I am quite confused why again feasibilty study would be happened? On 25th November whne i enquired about ny application status by calling customer care they said that it is no network coverage area.

I do not understand then why they told that they can giove the cooonection within 7 days on 23 rd November. Mr M S Hariprasad approced me, took all the desired documnet and confirmed that they can give the coonection within 7 days and feasibilty is there in my area on 23rd november. His contact no is [protected]

Thanks & Regards
Subhasish Naha
Contact# [protected]

My landline number is 4262187. I had made ECS request By submitting original application form duly certified by my bankers to your frenchise office at sibin complex Lalbagh Mangalore on 5th december 2009. I have been told by the employees working there that they do not have any system of giving any acknowledgement for having received the application and they only forward all such applications without even entering in any register to Bangalore office for necessary action. I donot know what they ment by your Bangalore office . It may be a call center or a frenchise outlet not managed by Airtel. I do not know whether you have any office of your own in Bangalore to approch for getting our grevence redressed.
Sir I observe that your Mangalore office at Sibin complex works like a petty kirana shop .They say all ECS applcations received are promptly forwarded by then . There bis no trace of my ECS application. The employees feel they can fool me by giving some reason every time I approch them to enquire about the fate of my ECS request.
December 2009month billof Rs 661 is paid by me & gave them one more set of ECS ( copy as original is already given in December2009.) with a fresh assurence by one of the officer that it would be done & I need not payJanuary 2010 month bill as my Ecs will be activated by February 26. I have been told by him there is a cooling period of 45 days and it will be done on 26th February. But bill amount is not debitted through ECS to my A/C and I made the payment of the bill Rs 690 when he assured me late fee will not be collected & ECS will be activated immediatly . Please look in to the matter and reply me.

Two days ago i faced the same problem. An airtel agent wearing his ID collected Rs. 600/-. He asked for a xerox copy of PAN and my office ID. He said connected would be given after two days but till date no response. On calling his mobile some tunes only keeps on coming but not able to get him.

Hi,

Same kind of scene occured with me as well. On 16th Sept an airtel executive Named Vinod Maheshwari came to my house and promised for airtel borad band connection. He promised to setup connection by 21st Sept. But when I called him on 22nd he told me to wait for couple of more days. That was last time he answered my phone call. After that day I repeated called him for next 5 days but there was no response from him. Finally after getting frustated I called the customer care number 44444121 and to my surpise I saw same behavior from them. Few executives hang up my call, few promised me about refund, few told me they cannot do anything as case is handled by back office (mentioning complaint number 80526 ) etc etc. Finally after almost a month I gave up and stop calling them.

To New Customer: My suggestion - Please don't go for this companies broad band connection. Even after reading all this complaints you want to go for it then take the connection use it for one month and then pay. As I am damn sure there quality of service related to anything is very bad.

- Amit

i had the same problem. they promise that they will do within 3-4 working days. more than 7 days have gone by and nothing is working ( or rather no one in airtel is working)...i guess they work only once in a year so that we can get our connection only after 4 years

My application number is 168497

So many of them have told me about airtel's bad service ...i did not listen to good advice unfortunately...

AIRTEL -lot of AIR with nothing to TEL

Airtel Broadband — Fraud by Airtel

We requested for broad band connection. A guy came at our door took the documents, PAN card photo copy, house rental agreement and took Rs.500/- He assured to get connection by 2-4 working day Its been more than a week.when we called the customer service they said there is no connection in my area and it might take one month i am very frustrated because i need to spend more hours in my office because i was not able to access my office computer from home. i was thinking that i will get the connection in 2 days the guy took the money promised me this and he gave me a phone number they are not giving proper answers.
I would not suggest anyone to go for airtel its very bad

Hi,

My name is Jacob based at Cochin. I had approached the Bharti Airtel Chnnel Sales Manager for a corporate broadband connection Mr. Sumesh K S at their Panampally nagar office. At the start i had received a smooth treatment the person collected lot of documents and finally a Cheque after which we were given a tentative date. On said date when I contacted Mr. Sumesh he said there some technical issues which will be sorted out in a weeks time. Now on he has stopped answering our calls.
Since we had no response we connected with the customer relations office and spoke to officer there who gave as the following ref: no: 43040760 dated Feb 15.

The entire process started on 31 Jan 2011 and we are yet to hear from Airtel regarding the same. Could anyone let us know how we can get the cheque back.

I have applied for a new broadband connection on 23 nov 2010. the executive named "Kumar" ph. no. [protected] took 1900 cash (500 for connection and 1400 for wifi router). Later he said he wont be giving connection so will refund the money. I got a refund of 500 only. The 1400 is gone and i have raised many complains and have got more than 6 complain numbers till now. Mobile of the executive whom i have given the money is switched off.

I am very frustrated of this Airtel thing.

Hi,
I stay in NO - 7, 2ND FLR, PAYAPPA BLOCK,
SRINIVAGILLU, KORAMANGALA 4TH BLOCK, VivekNagar Post,
BANGALORE - 560047
Two weeks back I requested for broadband connection 899 unlimited plan. One guy came and collected the documents with Rs 500. After that I was keep on calling customer care but they were not responding well. Lastly they told there is no feasibility so your application has been rejected.
I'm really unhappy with this response from airtel after waiting for 2 weeks to get the connection. The reason I opted for airtel was only because of their customer care.

Regards,
Rajeeb Kumar Nath.

Hi,

We requested for broad band connection. A guy came at our office with his team took the documents, PAN card photo copy, office rental agreement and took Rs.1000/- He assured to get connection by 4-7 working days. He collected it 6 -7 weeks back. After a week we didn't hear anything, then we tried to call all (Arpit [protected], puspander [protected], Parsanth [protected] ) him but All are not confirm that when i get the connection also not confirm the process of getting back my money and AirTel customer care doesn't have any information about this.

Please anyone suggest me how to get either connection or my money back.


Vikas Singh
Wep solutions India Ltd
B289 Okhla Phase 1
New Delhi 110019

Proud Airtel Service

Hi, ,

This is Vijay we have lodged 2 Time complaint that our land line is not working. once they gave Complaint no 6295664 by 6.15pm it will be solved, next day i called they said ur problem is rectified by the truth is not yet solved they lodged new complaint no is 6348934 by 7.18 pm it will be solved still the problem is not solve, please do not commit false promise being in service industry, the same problem with spice they close in shot time, i do not accept from air tel this service
With Regards,

Vijay Kumar

Store Manager
Commercial Street
[protected]

Airtel may have another team to do this stuff! Great business logic! They are just WASTE!

I agree. same thing happened to me. it has been 10 days. I can't reach the guy who took my PAN card details, address proof and paid him Rs. 500. His name is Venkatesh with mobile number given to me was [protected]. I contacted customer service number [protected]. Instead of helping, they asked me to launch a complaint at 121.