Airtel Broadband

3 Reviews

Rajesh K

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Log Complaint link not working

The log complaint link is not working for the last 2 months, this forces consumers to log complaint over the phone. This is just a sheer waste of time.

I don't know what to say and the UI is so counter intuitive, when you log a complaint via their portal they ask you to re-enter contact information.

They should seriously employ a usability guru to fix their UI.

Frustrated consumer :(

2 Comments

Comments

Richa Goel

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I strongly agree with the fact that Airtel is providing worst services to its customer. Mine is friend card. I'm facing a problem from 1 month but it hasn't resolved yet.
My number is added in a group. Whenever, I call a member of the group, my 1 rupee has been cut instead of 10 paise.
Everytime, I call customer care they tell that your number is not added in any group. So, when I try to add my number in the group, message comes that my number is already added in the group.

Their system is totally incorrect due to which we face a lot of problem.

When we call Customer Care more than 3 times, they bar our call. Thats the nice thing that they can do with their customer because they can't solve the problem. So, they can do this atmost i.e not facing the customer.

Neeraj Singla

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I logged in a request on 25-6-09 via email and for disconnection of my telephone no. 01844030156 under request no. 10325167. But it has been more than 3 months despite of my no. of calls and emails they are not closing the request but putting more bills on me. Which is a money loss to me.