[Resolved]  Airtel Broadband — Failing to deliver on basic Promises

Dear Mr. Ramabadran Seshadri Iyengar,

Sub: Modem replacement at free of cost - Reg:-
Ref: Telephone no: 42029711

Warm Greetings from Airtel Telemedia Services.

We acknowledge the receipt of your email dated 13th August '08.

With reference to the aforesaid subject, we wish to reiterate the fact that modem if purchased outright from us (in your case since 2003) cannot be replaced for a brand new modem free of cost. Besides, the additional information we wish to impart is that, only if the modem is taken on monthly rental / EMI basis, then only modem replacement is done and even in that case a brand new modem is not provided. However, if you are interested you can take up with either of the following options to avoid modem
charges:-
First and foremost, you can purchase the modem which costs Rs.950/- only
by submitting a requisition letter (with the details of Del number, Name
of the connection holder and Address) along with the cheque or DD in the
near by showroom in favour of "Bharti comtel Ltd account" (OR) ;
Alternatively, you can migrate your existing plan to that o[censored]nlimited
plans like 799 unlimited plan wherein modem rental is not charged.

For further assistance, please reach us at[protected] or E-Mail us at care.[protected]@airteltelephone.com or Fax us at[protected]

Assuring you Best of Services at all times.

Yours sincerely,
M. Twinkle Amala,

Nodal Officer
Bharti Airtel Limited

>>>>>>>>>>>>>>>>>>>>...⇄
Mail received from "ramabadran seshadri iyengar" <[protected]@airtelmail.in>
>>>>>>>>>>>>>>>>>>>>...⇄
Nodal Southabts:

I am a esteemed loyal customer with excellent payment record since my joining your network. I am availing all of your value added services since inception. I bought modem outright paying hefty prices during launch of broadband introduction in Tamil Nadu. Today, it is not working for which I have paid heavy amount. Now, your support team is not replacing modem free of cost. Last time also I have asked them to replace outdated telephone sets whereas I have paid 1000 plus rupees to replace, if this is the trend and kind of service given to a most preferred customer I wonder how you satisfy the customer. If you are not replacing, I am constrained to change other networks with immediate effect, you will be loser of heavy price.
You
decide or otherwise I will take up with your head customer care immediately.

Best regards & thanks,



http://rsiyengar.profitmatic.com
[protected]



-----Original Message-----
From: Geetha.[protected]@airtel.in [mailto:Geetha.[protected]@airtel.in] On Behalf Of care.[protected]@airteltelephone.com
Sent: Wednesday, August 13, 2008 10:53 AM
To: ramabadran seshadri iyengar
Subject: Re: [Suspected Spam] RE: [Suspected Spam] RE: RE: ramabadran seshadri Iyengar[protected] original old first broadband customer

Dear Mr.Ramabadran Seshadri Iyengar,

Thank you for writing to Airtel Telemedia Services.

We regret to inform you that it is unable to replace the own modem with the new one, please accept our sincere appologies in this regard.

Further request you to mail to nodal.[protected]@airtel.in for any escalations.

For further assistance, please
• Call us at[protected]
• E-Mail us at - care.[protected]@airteltelephone.com
• Fax us at[protected]

Assuring you of our best of services at all times.

Yours sincerely,

Geetha U
Customer Care


>>>>>>>>>>>>>>>>>>>>...⇄
Mail Received from"ramabadran seshadri iyengar" <[protected]@airtelmail.in>
>>>>>>>>>>>>>>>>>>>>...⇄
It is not own as you have claimed it is very much supplied by Airtelbroadband when they first installed for which I have given full payment. It is your customary practice that whenever any handsets or other equipments is worn out you are suppose to replace with new one. Please tell me where to escalate this to your higher authority.



Best regards & thanks,

Ramabadran Seshadri Iyengar
[protected]



-----Original Message-----
From: Mahalakshmi.[protected]@airtel.in [mailto:Mahalakshmi.[protected]@airtel.in] On Behalf Of care.[protected]@airteltelephone.com
Sent: Tuesday, August 12, 2008 4:16 PM
To: ramabadran seshadri iyengar
Subject: Re: [Suspected Spam] RE: RE: ramabadran seshadri Iyengar
[protected]
original old first broadband customer

Dear Mr.Ramabadran Seshadri Iyengar

Thank you for writing to Airtel Telemedia Services.

This is in reference to your below mail, as we checked with the billing department since your are using own modem, hence replacement is not possible.Kindly check and revert back if you have any concern.

For further assistance, please
• Call us at[protected]
• E-Mail us at - care.[protected]@airteltelephone.com
• Fax us at[protected]

Assuring you of our best of services at all times.

Yours sincerely,

Mahalakshmi.S
Customer Care


>>>>>>>>>>>>>>>>>>>>...⇄
Mail Received from"ramabadran seshadri iyengar" <[protected]@airtelmail.in>
>>>>>>>>>>>>>>>>>>>>...⇄
This modem was supplied during my registering first time broadband services from Airtel five years ago. Just like you change handset faulty you are replacing similarly you have to change this free of cost.


Best regards & thanks,


Ramabadran Seshadri Iyengar
[protected]



-----Original Message-----
From: Mahalakshmi.[protected]@airtel.in [mailto:Mahalakshmi.[protected]@airtel.in] On Behalf Of care.[protected]@airteltelephone.com
Sent: Tuesday, August 12, 2008 3:07 PM
To: ramabadran seshadri iyengar
Subject: Re: RE: ramabadran seshadri Iyengar[protected] original old first broadband customer

Dear Mr.Ramabadran Seshadri Iyengar

Thank you for writing to Airtel Telemedia Services.

We regret to inform you that replacement of modem would not be possible since the existing modem is your own modem.Hence we request you to send us a fresh request with the payment details for us to do the needful.

For further assistance, please
• Call us at[protected]
• E-Mail us at - care.[protected]@airteltelephone.com
• Fax us at[protected]

Assuring you of our best of services at all times.

Yours sincerely,

Mahalakshmi.S
Customer Care


>>>>>>>>>>>>>>>>>>>>...⇄
Mail Received from"ramabadran seshadri iyengar" <[protected]@airtelmail.in>
>>>>>>>>>>>>>>>>>>>>...⇄
Dear Geetha U

You must consider my long esteemed loyalty and excellent payment record since inception. As a gesture of long time customer and continued patronage I am extending and recommending many of my friends and relatives to join Airtel Netowork. Out of my word of mouth I have convinced more than 500 plus customers to be in your network from time immemorial. Last time, I made a purchase of two handsets costing 1000 plus rupees for my landline like this I cannot spend my money mindlessly for high valued customer like me.

Please replace free of cost.


Best regards & thanks,


Ramabadran Seshadri Iyengar
[protected]



-----Original Message-----
From: Geetha.[protected]@airtel.in [mailto:Geetha.[protected]@airtel.in] On Behalf Of care.[protected]@airteltelephone.com
Sent: Tuesday, August 12, 2008 11:03 AM
To: ramabadran seshadri iyengar
Subject: Re: ramabadran seshadri Iyengar[protected] original old first broadband customer

Dear Mr.Ramabadran Seshadri Iyengar,

Thank you for writing to Airtel Telemedia Services.

This is in reference to your below mail, we regret to inform you that replacement of modem would not be possible since the existing modem is your own modem.

We would like to inform you that for purchasing a Single port Ethernet modem, an upfront payment of Rs.950/- in favour of "Bharti Comtel Ltd" has to be paid along with the request for the purchase of modem at the nearest Airtel showroom.

If you would like to rent a Ethernet modem, Rs.99/- would be charged as monthly rental in the bill.

Hence we request you to send us a fresh request with the payment details for us to do the needful.

For further assistance, please
• Call us at[protected]
• E-Mail us at - care.[protected]@airteltelephone.com
• Fax us at[protected]

Assuring you of our best of services at all times.

Yours sincerely,

Geetha U
Customer Care


>>>>>>>>>>>>>>>>>>>>...⇄
Mail Received from"ramabadran seshadri iyengar" <[protected]@airtelmail.in>
>>>>>>>>>>>>>>>>>>>>...⇄


My modem requires replacement as per your engineer report. Since I am very much esteemed valued customer using your network all products for the last five years. Moreover, I bought this old modem outright purchase. Hence, considering my extended value addition, high credit worthiness in prompt payment of my telephone since last five years, this facility is to be given on loyalty basis. Please arrange to replace my modem at the earliest. I am facing recurrent interruption of internet broadband services for the last three days. Your engineer given a patch interim solutions. I want permanent replacement of brand new modem without any cost to it that means free replacements.



Ramabadran Seshadri Iyengar

[protected]




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The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited.
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The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

Dear sir
i am airtel distributor.my AYYAN MOBILES MAC number is [protected] FOC.
sterday night i lost my mobile([protected]).so for that i made a call to TSM GURU-Erode District(tn) and asked the current region of my mobile tower because its was active.. but they not respond me well sir..They asked me to submit File copy from police station..but police not providing the copy..Really i felt very bad about airtel TSM GURU GROUP(Erode district).
I am distributor but not get valid information from them.then how come airtel customer wil get ??????
Suppose in my situation any of customer suffer mean how can i help them???
finally one thing sir, i[censored] dont want then cancel my distributor….
Please take immediate action in this fault.

Thanks and regards
contact number is:[protected]
Sudhakar.P
[protected]@india.com

Airtel Telemedia and broadband services — Old modem provided & not replacing it

Dear Sir

I had bought an airtel wireless router in the month of May from Airtel. I was told that its range is 100m.
When I started using it, it wasn't working properly in the next room. I contacted Airtel regarding it. I was told that its actual range is only 10m.

When I asked them to return my security, they denied. I was then informed that its non-refundable. Whereas, I was never told about this non-refundability of the deposit when I bought it.

I wrote to the airtel nodal officer also regarding it and to replace the modem if not refund the security money. The refrenece number is 22355716. I have got 2 calls after this, but they are all making lame excuses like non-availability of the modem. This complain dates to 24th July, 2009 and I am not yet provided with a new modem.

Also, whenever I call them, I am shocked to learn that my comlaint has been automatically closed by the company. They make false records that so and so person visited your site, while the truth is, nobody ever visited my site.

Also, I changed my plan in the month of May. I had a top-up on my previous plan which I was told would be automatically deactivated on changing the plan. But, to my disgrace I am still being charged for that. The company is clearly resorting to unethical malpractises and fooling its customers. I am fed up of talking to the Airtel people as nobody seems to be entertaining the comlaint.

Following are some relevant details reagrding my connection and complaints:

Account No: 11209795
Service Complaint nos.
top up charges:[protected]
modem :[protected]
Date of complaint: 24 july, 2009
Representatives Name: Altaf Alam

Complainant's Name: Vivek Khemka
Contact No.: [protected]

Airtel Broadband — Failed to deliver the service

I applied for airtel broadband connection with WiFi modem, TURBO plan (registrtaion number : TBLR 000853) on 4th of August and commited that i'll get the connection within 7-10 working days. I get my broadband connection on 15th of August but instead of WiFi modem, I got a normal modem. When i asked the dealer about the same, he told me that Wifi modems are out of stock. Now, I am waiting for Wifi modems for past one week. And Each time i call to customer care, they told me that i'll get the same within 1-2 days which never happens.
Since they provided us with a normal modem and not a wireless one, I am not able to use the internet freely. The connection is shared by 4 o[censored]s in the apartment and since they provided only one LAN wire at a time only one computer can be connected to it. Also since the modem has to be installed at a central place, I cannot use my internet connection from other places in my apartment eg my room or study. This has practically led to the internet connection being useless for me.

I applied for airtel broadband connection with modem, on 6th January, 2009 and commited that i'll get the connection within 02 working days. I didn't get my broadband connection till now. When i asked the person who has came to my house, he told me everyday that today connection is given. Now, I am waiting for connection for past one week. And Each time i call to people, they told me that i'll get the same within 1-2 days which never happens.
My brother is taking leave from his college because of waiting but no-one is coming for connection. Who will compensate me brother's studies????

Airtel Broadband — Interrupted network

We do not receive a continuous Internet connection, frequently the connection gets interrupted, we suffer a lot due to this.

Airtel — Failure to Deliver on Promised Services

Dear Sir

I had taken a DTH connection from Airtel over the phone from their customer services on 29 Jul 11 alongwith a Digital HD DVR and Ultra HD package and paid by credit card for 12 month. I was promised that I will also be given 2 month free next year plus Rs 250 credit by the same lady who sold me the package and that any additional HD channels that Airtel will introduce will also be available to me. My Customer id is [protected]

However, my problems started from that day. Firstly the DVR was not installed within a day as promised and after that it took them 2 days to activate it. The DVR also misbehaved on a no of occasions and many a times the service engineer had to be called to repair it. The HD channels were conspicuous by their absence right from the start and when I called up the airtel I was told that I have not subscribed to the HD package and I realised that I have been duped by such a big company!

However after my persistent complaints the superviser told me that due to wrong promise by their sales rep she is granting me HD channels gratis. And I started received the HD channels some time in Aug. However, from 01 Jan 12 all the HD channels stopped and I started getting the message that I have low balance. I again started contacting the Airtel and also wrote a no of emails as to how do I have low balance despite paying for 12 month rent in advance. I was then informed that the supervisor had also duped me as she had invoked HD services by cutting from my bonus amount which lasted till 31 Dec 11. THis was the second instane of false promise and act of treachery from such a reputed company

I feel that the company has still NOT SOLVED MY BASIC COMPLAINT THAT I HAVE BEEN CHEATED BY AIRTEL as I was promised HD services with a HD DVR for which I PAID THE FULL AMOUNT FOR 12 MONTHS IN ADVANCE. Does it stand to logic that a customer will buy a HD DVR with the best package that was on offer with the Airtel at that point in time and pay for the services for 12 months in advance and not subscribe for HD channels?

My mistake was THAT I TRUSTED Airtel's SALES REP ON THE PHONE AND PAID BY CREDIT CARD FOR 12 MONTHS RENTAL IN ADVANCE
Had I paid for 3 months than Airtel would have been running after me rather than the other way around

I request that HD channels be restored to me ASAP with in the existing subscription

I feel that I HAVE BEEN CHEATED BY SUCH A BIG AND RENOWNED COMPANY and that too after I trusted the word of AIrtel's sales rep and PAID FOR THE ENTIRE YEAR IN ADVANCE

Awaiting a favourable response from AIRTEL

Regards
Jatinder