[Resolved]  Airtel Broadband — Need Airtel broadband services

I just got a call from somebody in Airtel, asking if they could come and collect my landline instrument, even though I had submitted it on 31/7/2010 !!! ??? I am now asked to pay 400-odd Rupees even though I have not been using the landline for the last 4 months at least!!! And this, inspite of the fact that I had received the following email on 14th Aug from Nodal.Southabts:-

Thank you for writing to us at Airtel Telemedia Services.

We acknowledge the receipt of your mail dated August 12th, 2010.

Further to the below mail, this is to inform you that your complaint has been
forwarded to the email id. "[protected]@airtel.in" for the further
action. The relevant team will get in touch with you with the resolution updates.

Assuring you our best of services.
Yours sincerely,

Nodal Officer
Airtel Telemedia Services

>>
Mail received from Russel Stevenage
>>
Dear Nodal South Team:

I have not heard from you for two days (48 hours), even though your
auto-reply mail claimed that you would respond "within 24 working hours."

I look forward to a resolution of this issue asap, as it is causing me
enormous mental anguish and pain.

Thanking you,

Yours sincerely,
Russel Stevenage

-------- Original Message --------
Subject: Re: FW: Harrassment even though landline bills have ben paid -
Landline No [protected]
From: Russel Stevenage
To: South Nodal <Nodal.[protected]@airtel.in>
Date: 10/08/10 12:35 PM
> > Dear Nodal.South team:
> >
> > In spite of your email below, and also having handed over the
> > instrument on 31/07/2010, I have received the following sms from
> > AXAirtel:
> >
> > "Your bill for your Airtel FIXEDLINE No.[protected] is genrated on
> > 06-08-10 for Rs.426. Due Date is on 25-08-10. Log on to www.airtel.in
> > to check your bill online"
> >
> > Why? You had confirmed that there was no outstanding amount. Why am I
> > being asked to pay Rs.426.00 even when I have not used the phone?
> >
> > I will seriously take up this matter with all concerned people,
> > including the consumer court, if necessary.
> >
> > Please revert immediately, to stop this harassment.
> >
> > Sincerely,
> > Russel Stevenage
> >
> > -------- Original Message --------
> > Subject: Re: FW: Harrassment even though landline bills have ben paid
> > - Landline No [protected]
> > From: Nodal.[protected]@airtel.in
> > To: Russel Stevenage
> > Date: 30/07/10 2:31 PM
>> >> Dear Mr. Russel Stevenage,
>> >>
>> >> Thank you for writing to us at Airtel Telemedia Services.
>> >>
>> >> We acknowledge the receipt of your mail dated July 28, 2010.
>> >>
>> >> With regard to the below mail, this is to inform you that for the cancellation
>> >> of the connection[protected] your request has been registered with the
>> >> reference number: 469348 on 29/07/2010.
>> >>
>> >> The line will be cancelled by 7 working days. However, the cancellation
>> >> process that is full and final settlement will be completed within 45 days.
>> >>
>> >> Regarding the instrument to be collected, it has been confirmed from your end
>> >> that you will be available after 7pm on 31/07/2010 to collect the modem and
>> >> telephone instrument.
>> >>
>> >> There is no outstanding amount as on date towards the account number:
>> >> 14504747.
>> >>
>> >> Assuring you our best of services.
>> >> Yours sincerely,
>> >>
>> >> Nodal Officer
>> >> Airtel Telemedia Services
>> >>
>> >> Mail received from Russel Stevenage
>> >> Many thanks indeed, sir/madam. I look forward to having the
>> >> cancellation of my landline service speedily done, at last.
>> >>
>> >> Thanking you,
>> >> Sincerely,
>> >> Russel Stevenage
>> >>
>> >> -------- Original Message --------
>> >> Subject: Re: FW: Harrassment even though landline bills have ben paid -
>> >> Landline No [protected]
>> >> From: Nodal.[protected]@airtel.in
>> >> To: Russel Stevenage
>> >> Date: 28/07/10 3:48 PM
>>> >>> Dear Mr. Russel Stevenage,
>>> >>>
>>> >>> Thank you for writing to us at Airtel Telemedia Services.
>>> >>>
>>> >>> We acknowledge the receipt of your mail dated July 26, 2010.
>>> >>>
>>> >>> We regret for the inconvenience experienced by you.
>>> >>>
>>> >>> Your complaint for Delay in cancellation has already been registered
>> >> from our
>>> >>> customer care team with the reference number: 35674610 and will be
>>> >>> processed by 31-JUL-2010 12:23:31.
>>> >>>
>>> >>> • E-Mail us at - nodal.[protected]@airtel.in
>>> >>>
>>> >>> Assuring you our best of services.
>>> >>> Yours sincerely,
>>> >>>
>>> >>> Nodal Officer
>>> >>> Airtel Telemedia Services
>>> >>>
>>> >>> Mail received from Russel Stevenage
>>> >>> Dear Mr Rakesh Kumar:
>>> >>>
>>> >>> I am very sorry to say that the harrassment continues!!! I had even
>>> >>> asked for disconnection of my line and your team member who called me about
>> >> this (Tarun -- Customer Service mgr, Delhi -- Ph +[protected] promised
>> >> that disconnection would take place the next month. This was in March!!
>>> >>> It is now July and I keep getting bills for Rs.550/- each month, being the
>>> >>> monthly rent, which I am paying, EVEN THOUGH I AM NOT USING THE
>>> >>> SERVICE. PL CHECK.
>>> >>>
>>> >>> This month, too, I had received a bill and paid it via ICICI Bank on
>>> >>> 17/07/2010 (Tr for Rs.550) and the amount has
>> >> been debited from my account.
>>> >>>
>>> >>> In spite of this, I am getting repeated SMS reminders from AXAirtel on
>>> >>> 09/07, 21/07, 24/07 and today (26/07). All of them telling me to pay on
>> >> or before 26/07 and, if paid, ignore.
>>> >>>
>>> >>> I earnestly request you to get my landline [protected] disconnected.
>>> >>> I do not want, or need your service.
>>> >>>
>>> >>> In case it is not disconnected, I will take this matter up with the
>>> >>> consumer court,
>>> >>>
>>> >>> I am also copying this to care.tamilnadu and nodal.south for their
>>> >>> speedy action and help.
>>> >>>
>>> >>> Thank you.
>>> >>> Russel Stevenage
>>> >>>
>>> >>>
>>> >>> On Sun, Mar 28, 2010 at 2:33 PM, <[protected]@airtel.in> wrote:
>>> >>>
>>> >>>
>>> >>> Dear Customer,
>>> >>>
>>> >>> This is to inform you that your concern has been noted and our team is
>>> >>> working on a resolution. At the outset, we apologize for the
>>> >>> inconvenience faced by you. We will get in touch with you for further
>>> >>> details of your concern as the need arises.
>>> >>>
>>> >>> Regards,
>>> >>>
>>> >>> Rakesh Kumar
>>> >>>
>>> >>> Airtel Customer Service Team

This is the same way that they do decide to treat. The billing department has been worse i thought but the collection department without the bill details want the payment and do decide to hang up without any sense. This is the worse tele caller i have ever dealt with and she has the guts to hang up when speaking.

I am never going to Airtel for this pathetic service.

Need Airtel broadband services


I have exact same issue as the gentlemen above stated regarding the feasibility in our area Sector-15 Rohini, Delhi 110085. its been almost like 3 years i am trying to get Airtel BB but its still not feasible ? 15-20 yards from my home is feasible... its rubbish..