[Resolved] Airtel Broadband Plan Issue In Jabalpur Madhya Pradesh — False commitment by customer | |||
Dear sir , My Self Dheeraj Raikwar airtel no. is [protected] In jabalpur Madhya Pradesh . I am a airtel Broad Band user of Airtel in jabalpur city in Madhya Pradesh India . I am using airtel connection and 15 days before airtel reaches me offering some new plan called airtel BB999 ( broad band 999 ) via their telecaller and in which they offer 1 Mbps speed and 75 GB of data download for which i get the details of that plan so i agreed to migrated my current plan with the new one , but they do not activate my plan for 15 days when i reaches them they told me that they do not have this plan while other users of jabalpur city got that plan and also their plan is activated , i am putting all of my conversation which i had with airtel in this complaint . On Wed, Feb 16, 2011 at 1:05 PM, <[protected]@airtel.in> wrote: Dear Customer, Ref: Email dated[protected], enquiring about bill plan or available bill plans for the airtel number [protected]. Thank you for writing to airtel. We appreciate your interest in our latest offers. We regret to inform you that as of now we do not have 999 combo plans from our end. Hence, we request you to please find attached the plan details for your reference. If you wish to opt for any of the attached bill plans we would be pleased to process your request. Plan Name Browser 799 Swift 1099 Impatience 1299 Plan Rental 799 1099 1299 Broadband Download Speed 512 Kbps 1 Mbps 2 Mbps Free Voice Usage (A2A FL & Mobile) - Local 500 0 0 Free DSL Usage (GB) Unlimited Unlimited Unlimited Additional DSL Usage Charges(Rs./ MB) NA NA NA FUP Download Limit (GB) 8 15 20 Speed Beyond FUP Limit 256 Kbps 256 Kbps 256 Kbps Voice Matrix Pulse Rate Local FL - A2A 60 p/min 1 p/sec 1 p/sec Pulse Rate Local FL - Others 75 p/min 1.2 p/sec 1.2 p/sec Pulse Rate Local Mobile - A2A 60 p/min 1 p/sec 1 p/sec Pulse Rate Local Mobile - Others 75 p/min 1.2 p/sec 1.2 p/sec Pulse Rate STD Inter 75 p/min 1.2 p/sec 1.2 p/sec STD A2A (FixedLine & Mobile) 60 p/min 1 p/sec 1 p/sec Pulse Duration (sec) Local FL 60 1 1 Local Mobile 60 1 1 STD Intra 60 1 1 STD Inter 60 1 1 Bundled VAS Discount (Rs.) Website Builder 0 250 250 PC secure 100 125 125 Games on Demand 0 0 0 Online Desktop 0 0 0 You may also visit our website www.airtel.in for more information regarding our bill plans. We hope that we have been able to address your query suitably. Please do write in for any further assistance. warm regards, Sujatha R B customer care executive bharti airtel limited. Now register your Fixedline & Broadband related Request & Complaint through interactive sms.For menu options, sms <Myairtel> to 121 from your registered airtel mobile. To register pls call 121 from your Fixedline Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction Click here to provide Feedback. Or, if you cannot click on the above link, please copy the full URL from below and paste the URL in your web browser. https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=C6C6CD3B444547B1DC206F90FA1A63A6E02C...⇄ [protected]Original Message[protected] From: [protected]@gmail.com To: [protected]@airtel.in Cc: Sent: 16/02/2011 03:54:00 AM Subject: Re: [protected] [|BAL|Qrc3071736|] Dear Sir, This is 16 Feb 2011 when i am writing this mail , in you previous mail you said my issue will be resolved till 15 Feb 2011 . with my reference no[protected] about my broadband plan migration of 999 ) . And i am disappointed that i didn't get any reply from your side and that is not appreciable when we are talking to airtel , i just wanted to know when you approaches me ( Through your tele caller might be calling from Bhopal or Indore ) regarding your 999 broadband plan and once she told me that she is going to migrate my plan from 699 to 999 , then why this migration is still pending ? . I hope you take this issue Seriously and do the necessary formalities needed to activate my plan . Regards : Dheeraj Raikwar +91 [protected] +91 [protected] On Mon, Feb 14, 2011 at 10:46 AM, <[protected]@airtel.in>wrote: Dear Customer, Ref: Email dated[protected], regarding plan migration related for airtel number 16178232. Thank you for writing to airtel. We would like to inform that your concern has been registered and forwarded with the reference number 43026628 and the same will be addressed by 15-FEB-2011 05:45 PM. It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a long and fruitful association with you. We hope that we have been able to address your query suitably. Please do write in for any further assistance. warm regards, Shwetha V customer care executive bharti airtel limited. Now register your Fixedline & Broadband related Request & Complaint through interactive sms.For menu options, sms to 121 from your registered airtel mobile. To register pls call 121 from your Fixedline Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction Click here to provide Feedback. Or, if you cannot click on the above link, please copy the full URL from below and paste the URL in your web browser. https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=8D8FF21C4546 494A4D4DBEC3CF315AB9D33F43424BAE194C4E4FB0D33356BD&refno=Qrc3071736 [protected]Original Message[protected] From: [protected]@gmail.com To: [protected]@airtel.in Cc: Sent: 12/02/2011 10:37:44 PM Subject: Re: [protected] [|BAL|Qrc3050533|] Dear Sir , Its fine that you don't have an authority to activate my plan , it will be better if you give me the contact information of the concerned authority who are distributing this plan to other user of airtel in jabalpur city . And i find that some of the user of airtel already got this plan and the services of this plan are also activated . And also i am interested to know when i requested to activate this plan which your call came to me from your side . Regards : Dheeraj Raikwar +91 [protected] +91 [protected] On Fri, Feb 11, 2011 at 10:43 AM, <[protected]@airtel.in>wrote: Dear Customer, Ref: Email dated 10/02/2011, enquiring about bill plan for your airtel number [protected]. Thank you for writing to airtel. We appreciate your interest in our latest offers. We regret like to inform you that as of now we do not have privilege to process your request for plan migration. Please find attached the plan details for your reference. If you wish to opt for any of the attach This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
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