[Resolved]  Airtel Broadband — Shifting of connection

Airtel Broadband — Wrong offers provided by call centre

My Name is jacob & stay in Kochi. i have a airtel broadband connection at my home. Recently i received a call from airtel call centre . they mentioned all new schemes and top up available for my existing connection. Hearing the offer i had opted they for a Rs 99 top up which permits the user for unlimited downlaod between 11pm & 8 Am. Based on the discussion & confirmation i started using the net accordingly. When the bill came i was surprised as all downloads were charged between 11 pm & 8am. Seeing the same i complained to call centre. They reverted back saying that such an offer is not applicanle & they are not able to trace any calls from their call centre in which we had such a discussion. I was shocked..Feeling Betrayed i started complaining through differnt channel for my refund. SOon i was able to find that the offer was for karnataka cycle & not for kerala. This is a clear mistake from airtel where their call centre executives call u an offers u a scheme without crossing section which circle its applicable. Airtel is not accepting their mistake till date..

Airtel Broadband — Shifting of Connection Broadband

Dear Sir,

Telephone Number:[protected]

We are really sorry to say Airtel calling itself as a brand is not really bothered about its customers. In fact, we have been talking to nearly ten to twenty times. The issue started on December 11,2009 wherein we were informed by your call centre about shifting of line since we are moving within the same area in west mambalam. We were advised to pay the bill and we completed the process online immediately. Thereafter, we spoke to your customers service on Dec 12, 2009 and we requested them to close the line by Sunday and shift the line. We were told that maximum by Dec 16,2009 line would be shifted once feasibility study is over.

On Dec 16,2009 we spoke to call centre and the call was escalated to Mr.Ramanath Boopalan who promised us that the line would shifted within 24 hours. Thereafter, we made calls to your customer service and the reply was confusing. Yesterday, we called the customer service and we were told that feasibility was checked and port is not available. Again after 10 minutes time when we spoke to another person in call centre he said that port is available and the connection would be given by Dec 17,2009. On Dec 18, 2009 we made nearly 5-6 calls and each time we got different answers and we were told to wait till tomorrow. We made a last call wherein we were told not to worry since the complaint has been taken vide serial number 27675890. We were also told that one Mr.Srinivasan has checked and mentioned that loop line is given and the final connection would be over by tomorrow. Due to this cofusion we have spoken to other service providers Reliance,Tatas and BSNL and we are deliberating to go for new connection with new service provider. During our last call your Customer Service requested me to wait till tomorrow 6.30PM and assure that the matter will be resolved by tomorrow. We would be grateful that matter is given immediate attention failing which we would be forced to take this matter to your Chairman and Managing Director/Consumer forum for harassing us.

Hope somebody really bothers about customer like us.

Regards,
S.Raghuraman Mobile :[protected]/202

Airtel — Landline Account shifting from Bangalore to Hyderabad

Dear Sir/Madam,
I raised the request bearing no. 133332 on 23/04/2010 to shift my landline bearing no.[protected] to transfer from Bangalore to Hyderabad and till date there is no update. I called to the customer care many times and nobody is ready to take anykind of responsbility and the reason customer care representative are giving is "Technical Problem."
I got a call from Airtel representative on 26/04/2010 saying that they have verified the area and their service is very much available and connection will be given by end of the day and next day I got another call from Airtel office to keep my documents Rental agreement and Identity proof to keep ready for submission but till date nothing happened. When I raised my voice against customer care representative then next day another Airtel respresentative has visited my place and told me that line cannot be shifted and I have to apply for new connection. As per his advice I filled new form and paid 500 rupess towards the new connection and even till date that is also not done.
Now, you can understand my situation and this make me to sue against the company.

I want to file a case against Airtel Broadband. I requested for my connection shift on saturday and it was told that the connection will be shifted in three days - today is the fifth day and still the connection is not shifted and i have been given a story that some other builiding owner is not allowing the wire to go through his building. And moreover, to answer the query - no body is attending the call. If any Airtel higher management sees this request - i would request to take an appropriate action against your colleageue - Manjunath, Wajid and Arun who is just spoiling your brand.

Regards,
Sameer Ali Khan

am sorry i dont agree with u, u have to consult with customer care and u should know weather this offer applicable to u or not and then if it applicable u have to go a head with 99 toup and then start using the net, it is ur mistake

Dear Sir,

Regret to said that Airtel customer care executive making fool their customers.Our Corporate Office is being shifted from its current location, “A-193, Ist Floor, Okhla Industrial Area, Phase-I, New Delhi-110020” to the new location, “[protected], 11th Floor, Tower-B, DLF Towers, Jasola District Center, New Delhi-110025”.I have email to airtel to shift my broadband connection no. [protected] on dated 25.04.2011.Still my connection is not shifted to new location.From 25.04.2011 to 05.04.2011, i am continuous calling and follow up this shifting process.there are lots request number generated by by customer acre executive.


:""These are emails for shifting of connection.
Dear Customer,



Ref: Email dated 25-04-11, regarding shifting of airtel number [protected].



Thank you for writing to airtel.



We are glad to inform you that your request has been registered under the service request number 427406 and will be addressed by 3 working days.



An one time shifting charges of Rs.300/- would be levied in your forthcoming bill. Please note that your number may or may not undergo a change during the shifting process.



We would request you to keep a self attested photo copy of your new Address proof along with an original copy of the same readily available for the verification. Our Installation Executive will contact you for the verification / collection of your documents.



Please note, shifting of the connection is subject to feasibility / network availability at the given area.



We hope that we have been able to assist you suitably. Please do write in for any further assistance.


warm regards,

Vanitha
customer care executive
bharti airtel limited

Dear airtel customer,

Thank you for writing to airtel. Your mail has been received by us, we
shall get back to you within 24 hours.

Warm Regards,
airtel customer service
Dear Customer,

Ref: Email dated[protected], concern regarding shifting and cancellation of connection for airtel land line [protected].

Thank you for writing to airtel.

We would like to confirm that we had already registered a request with reference number 427406 and 1466839. Our team is working on the same and the request will be resolved by

shortly.

We seek your cooperation in this regard.

Please do write in for any further assistance.






warm regards,
Shwetha V
customer care executive
bharti airtel limited.


Thanks & Regards,
Kuldeep Singh
[protected]

Dear Sir,


I Have received call from Mr.Vikash for this issue and again give me commitment that your connection will work today up 05.52 P.M.I am waiting for this commitment.I am really surprised when ask disconnection of existing connection apply for new connection.With in 2 hour sales executive was in office.

I am also mentioning here the name of senior executive who committed to shift this line very soon. Hope you understand and close this issue now.

Complain Number:-
45742114
54783076
45861654
45912048
45933856

Name of senior executive:-
Ms.Shweta
Mr.Tanveer
Mr.Jitesh
Ms.Pragya
Mhd.Naved
Mr.Mayur
Ms.Ahinsha
Mr. Ali Jafar
Mr.Yusuf
Mr .Vishal
Ms.Pragya

The request Number 430594 is open and i dont know when it will be closed.I am very thankful to consumer court who helping me to sort out this issue.


Thanks & regards,
Kuldeep Singh
RPS infrastructure Limited .

Hi,

Same is the case for me. I am from Gurgaon, and I gave the request on 22nd July.
My complaint no. is 448955

Regards,
Saurabh

My point is that when they changed their SLA from 3 days to 22 days, then why the customers were not informed in advance.

It comes as a surprize when customer calls and requests for shifting.
This is clearly breach of terms and conditions on Airtel side.

Please anyone suggest.

Regards,
Saurabh

Hi
my broadband shifting same address on ground floor
my add-
1/31 rajni khand sharda nagar near Indian bank Lucknow 226002

mobile no [protected] [protected]
Thanks

Regards,
Rajesh kumar