[Resolved]  Airtel — ADDRESS PROOF

i want to conferm the address profe of [protected]

Dear Sir, Madam,


I am Sulakshana Maitra and unfortunately this is my second formal complaint against your company in the last 10 years o[censored]sing Airtel as my mobile operator.

Recently, on 27th of April, to be precise, I opted for a corporate connection. Now since I had already purchased an Airtel no. a few months back, I wanted the same no. to be converted into a post paid since the whole world has the same number. Therefore a request was forwarded. I work for IBM, and as per your welcome letter received by me, my plan is SELECT 199, which I believe is a special offer for IBM employees. Thats where my issues all began. The number took 2 weeks instead of 2 working days to be converted. Along with that, there were hundreds of other obstacles. Somehow, I was able to get the no. converted to a post paid. Now, it doesn't end there.
As the address proof, I submitted a lease agreement which states my fathers name and the address where we are staying. Now, currently and for the past 24 years, I have been living with my parents and in Delhi, we have shifted houses in Chittaranjan Park, during our 18 years of stay here. I have submitted my Drivers License and my Passport as a supporting document which has my fathers name as well.
I had explained to the representative umpteen number of times that I am still staying with my parents and we have currently shifted to a rented flat, so I have submitted my passport as a supporting document. I was told that it is fine. But few days later, I am continuously receiving calls on my number saying that I have to submit a document with my name as the Person staying in that address.

What alarms me most is that I have been able to change my ICICI bank address without any problem with the same set of documents. I have just had my address changed in the bank so I will have to wait another quarter to receive the statement. I have currently started working and I am still living with my parents. I cannot submit any document which has my name currently mentioned for this address. Why am I having to give so many documents when someone has already come and verified in this same address and my mother has signed the paper??

This is absolutely no way. I feel that the executives are acting like uneducated people and not being able to understand this thing logically.

I am sure the person who reads this mail is educated enough to understand what I am talking about. If nothing works out, which I think should not happen if you have understood what I am saying, I am ready to submit an Airtel Broadband Bill, but that will have my FATHERS NAME.

I expect a very prompt revert with a solution from your side. Else I would be compelled to take this up with other authorities.