[Resolved]  Airtel — no response for more than 10 emails

Network Problem.

I beleive there is no value for customer in Airtel. I had an network issue from May 2008 and finally I diactivated my two numbers and moved to Vodafone due to this issue as there was no response from Airtel. I have been following up with Airtel for nearly 9 months and finally i got an update from Airtel that at present there is no solution and will be rectified after six months!!!.

I was getting three to four calls every day to pay the bill, but no one from Airtel are asking whether the issue is resolved or not. I have mentioned in one mail that "Please adjust the payment in my deposit and let me know the balance amount which is not paid till September 2008."

Now i got an Legal Notice from Airtel that to clear the payment, they never replied for any of my mails.

Please go through the below chain mails:

1st Mail. Sent: Tuesday, September 23, 2008 7:06 AM
To: 'nodalofficer.[protected]@airtel.in'
Subject: Ref:17522015

Dear Sir, / Madam,

I am writing this mail after frustrating from Airtel service. I have been calling and following from more than three months and still waiting for resolution. I have ever seen a company that failed to give a resolution to a customer after so many reminders and months.
The problem is with the network, almost all the time my cells are not reachable due to no coverage. This issue is only at my house and my area. Some time I need run around to get the signal either to my Portico or to Balcony. This is issue is not there earlier, I have been using the Airtel approximately from May 2006. Everything was fine till six months back. There was absolutely there was no issues till April or May 2008.

So many time I have missed my transport and my kid has missed his School Van due to network problem, as the transport and school van drivers call before come to pick us. The drivers assume we are not available or not at home if the phone is not reachable. All the times my cells are not reachable. I don't want to drag this issue further. Please let me know what are the formalities to deactivate the connections. How can I take back my deposited amount.

Following are the few complaint details: (I though marking all the details are waste)
16/07/08 @ 8:00 PM Spoken to Munnawar Ref:17522015
18/7/08
6/8/08 @ 9:05 spoken to Anand
Date No Idea Chetan @ 2:15

Please let me know in case if any information required.

Regards,
Sheshadri D R

2nd Mail: Sent: Thursday, September 25, 2008 9:00 AM
To: 'NodalOfficer.[protected]@airtel.in'
Subject: Ref:17522015 and 18519828
Importance: High

Dear Officer,

I have got a call from your executive Divya and she has informed me that the n/w team certified that the issue at my area has been resolved. But unfortunately today morning also I have faced the same n/w problem.
Your Executive is arranging to send a Technical person to visit the place for further testing. But again there is no time frame available for the same. I strongly feel it is again going to take some more months. Please let me know do I need to make the payment now as I am clearing from past four months or shall I hold till the issue got resolved.

Warm Regards,
Sheshadri D R

3rd Mail: Sent: Wednesday, October 01, 2008 10:00 AM
To: 'NodalOfficer.[protected]@airtel.in'
Subject: Ref:17522015 and 18519828
Importance: High


Hello,

Is there any update or resolution time available for my complaint. I have been waiting from nearly five months to fix a small issue from Airtel.

Today I had a talk with Customer Executive(Bharath) and Manager(Azurudhin) and got the same framed answer!.
Your Technical Engineer visited and confirmed that there is network issue at my area.

From past four months I am paying bill, please let me know do I need to hold the payment or clear...

Warm Regards,
Sheshadri D R

4th Mail: Sent: Tuesday, October 07, 2008 7:05 AM
To: 'NodalOfficer.[protected]@airtel.in'
Subject: RE: RE: Ref:17522015 and 18519828

Hi Nodal Officer,

Can some one respond??

Regards,
Sheshadri D R

5th Mail :Sent: Friday, October 17, 2008 12:16 PM
To: 'NodalOfficer.[protected]@airtel.in'
Subject: RE: RE: Ref:17522015 and 18519828


Dear Nodal Officer,

Thanks you people for the response and service, I am satisfied with the service given from you. Please disconnect my two Airtel numbers with immediate effect.

It is almost more than 5 months over after my complaint on network issues, still I have the same problem. I have not seen a bit of improvement in the network. Earlier days at least I use to get a response to my complaints. Now there is no call / mail from Airtel with respect to resolution time.
There is no point in using and paying bill for a connection where most of the time it is unreachable.
I am going for other service provider, you can disconnect both the given numbers immediately.

Thanks again for your service.
Warm Regards,
Sheshadri D R

6th Mail: Sent: Monday, October 20, 2008 12:53 PM
To: 'NodalOfficer.[protected]@airtel.in'
Subject: RE: RE: RE: Ref:17522015 and 18519828
Importance: High

Dear Nodal Officer,

Thanks for your response, the same framed answer getting from you from the beginning of my complaint without any improvement in my network connectivity. Today morning also there was no signal for my number for more than 10 mins at 8'O clock.
I am getting three to four calls every day to pay the bill, but no one from Airtel are asking whether the issue is resolved or not.
Thanks for the service, I have requested to cancel my other numbers. I have switched over to other service provider.
Please adjust the payment in my deposit and let me know the balance amount which is not paid till September 2008.

Thanks again,
Sheshadri D R

7th Mail: Sent: Saturday, December 13, 2008 10:18 AM
To: 'NodalOfficer.[protected]@airtel.in'; 'appellate.[protected]@airtel.in'
Subject: RE: RE: RE: Ref:17522015 and 18519828
Importance: High

Dear Officers,

Till today I have not received any response from you people, but I have received a later that to pay the bill for my number or else legal action will be taken without warning to me. Can someone go through the below mail and let me know did I ever mentioned that I will not clear the amount? I never expected a threatening letter instead of resolution from a very reputed company like Airtel.

I would request you to go through all the mails I have sent to Nodal Officer and reply back to me with the balance amount which I need to pay. Please do not send any threaten letter to make the payment as I am not an defaulter for Airtel. I would advice Airtel to check my previous payment details for the number 9XXX, 9XXX and 9XXX and reply to customer before sending any letters like this.
If no reply available I will be posting the complete issue and response of Airtel in https://www.consumercomplaints.in along with scanned copy of your letter!!!

I would like to appreciate Mr.. Syed to inform me that there is network problem(this was told by your n/w engineer couple of months ago after verifying the signals at my area) in this area and the solution will be is to put a structure. It will be resolved in another six months!

I hope someone will respond to me and will resolve the billing issue for number 9XXXX and 9XXX

Many Thanks in Advance

8th Mail:
Sent: Tuesday, December 16, 2008 6:32 AM
To: 'sarika.[protected]@airtelmail.in'
Cc: 'NodalOfficer.[protected]@airtel.in'; 'appellate.[protected]@airtel.in'
Subject: FW: RE: RE: Ref:17522015 and 18519828
Importance: High

Hi Sarika,

I would request you people to go through the customer complaints and his issues before asking for payment or sending an notice. I have send many mails and called n numbers of time to Airtel to resolve the payment issues. But till today there is no single mail from Airtel. Please go through the trail mails and attachment also.

Today there was a call from Taniya to make the payment, she is not aware of my complaints and mail that I have sent to Airtel. Every time I am getting new calls about payment but no one knows about my request and don't want to understand about my complaints.
Please understand I never denied to make the payment. Please let me know why should I pay the charges after my last mail which is specifically told to disconnect the numbers.
This is becoming a torture to me, if this is the case even I have also look in to legal way of resolving the issue.
I hope you will understand my problem and help me, Please call me on my number for more clarification.

Thanks,
Sheshadri D R

9th Mail: Sent: Tuesday, December 16, 2008 8:10 AM
To: 'NodalOfficer.[protected]@airtel.in'; 'appellate.[protected]@airtel.in'
Subject: RE: RE: RE:Ref:17522015 and 18519828

Hello All,

Can someone respond to the below mail before I get one more Notice from Airtel.

Regards,
Sheshadri D R

10th Mail:Sent: Wednesday, December 17, 2008 6:10 PM
To: 'NodalOfficer.[protected]@airtel.in'; ''appellate.[protected]@airtel.in'; 'sarika.[protected]@airtelmail.in'
Subject: FW: RE: RE:Ref:17522015 and 18519828
Importance: High

Hello All,

Shall I expect reply from someone or shall I think the Airtel does not have any respect or courtesy towards customer.

Warm Regards,
Sheshadri D R

11th Mail: Sent: Wednesday, January 07, 2009 2:31 PM
To: 'NodalOfficer.[protected]@airtel.in'; ''appellate.[protected]@airtel.in'; 'sarika.[protected]@airtelmail.in'
Subject: RE: RE: RE: Ref:17522015 and 18519828
Importance: High

All,

Can some one respond?,

Regards,
Sheshadri D R

Finally today i had a talk with Floor Manager Mr. Azurudhin, he said that there is nothing above appellate officer and speak to them. When I called appellate officer Ms.Roopa, she told that contact Divya after one hour and get the update.

I would request to Airtel to respond customer and give some value for customers.

Regards,
Sheshadri D R