[Resolved]  Airtel — Overpayments for ISD calls and poor network services.

Overpayments for ISD calls and poor network services.

Please see my mail trail.



From: [protected]@hotmail.com
To: bill.[protected]@airtel.in
Subject: RE: Outstanding towards mobile bill AES self paid
Date: Sat, 24 Jan 2009 08:39:00 -0900


Thanks for your email.

I am currently in Switzerland on a client assignment.

I have taken this connection for my old father and mother so that they can talk to me on regular basis since I am on international assignment.
Because of poor connection my family has suffered a lot .It was mental problems as well as financial loss.
Many of my personal as well as business calls of my company were dropped.I have intimated my company about the business loss and requested them not to allow any airtel agent inside our company premises till the time this problems get solved.

I have requested atleast 10 times to submit me the printouts of the bills for reibursements but the reply from airtel was since server is crash we can not send you these bills.

In past I have given you enough reminders about the overpayments and poor services.Can I get answers on this.On top of that since I am in Switzerland, I wanted to make these payments online but account online was blocked?I could not make even online payments.Who is responsible for this?????

Does Airtel have any policy for customer satisfaction Maharashtra ?I can not understand the company who does very well in Delhi region has very worst, I should say more than worst services in Maharashtra?

Can you please answer what happened to my complaint about overpayment and poor netwrok service.

I called you up atleast 10 times before flying to Switzerland

Why there was no reply on my complaints who is going to bear that mental frustaions and financial loss what I had during that Period.

I expect your executive talk to me whenever possible in next 3 days on following number in Switzerland and answer my questions.
I am avilable on this number till coming tuesday.Therafter I am on visit till 15th Feburay 2009.

[protected].

Regards
Chahul S Jain
[protected]@hotmail.com;[protected]@gmail.com

[protected][protected][protected][protected]

To: [protected]@hotmail.com
Subject: Outstanding towards mobile bill AES self paid
From: Bill.[protected]@airtel.in
Date: Sat, 24 Jan 2009 20:20:12 +0530




Ref: A/c. No.[protected] Cell No.[protected]

Dear Sir/Madam,

We wish to draw your attention to the outstanding of Rs. 3723.96 in your account referred above.

In the past we have given you enough reminders to pay the said amount despite that the matter still remains unresolved. Since you failed and neglected to pay the amount even after receiving the intimation regarding the probable legitimate action against you, we are now compelled to take the matter legally. Please clear your outstanding within 7 days after receipt of this mail, otherwise, we shall have to initiate the legal action against you & intimate the same to your HR dept for a suitable disciplinary action.

However, you will appreciate that we are extending you this final opportunity to make full and final settlement of your account. We urge you to take this as our final intimation letter towards settling your account & closing the matter amicably.

Please free to get in touch for any queries on [protected], [protected].

Thanks & Regards,

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