[Resolved]  Airtel — Bad service from AIrtel

Dear Sir,

I am facing network problem in WIlson garden Bangalore area from AIrtel mobile.My repeted compaints failed to get the solution.below is the communication details .


regards
Mohan

Sir,



This is reference to the below mail.



I am facing this problem for the last four months and my repeted compalints failed to solve the problem.

Till now i am not able to get proper signal in WIlson garden which is heart of the city of Banagalore.



I am doing my own bussiness and becaus e of this we are loosing lots of bussiness.



I did not paid my bill for last two months and informed you about non payment.



Yesterday on 11/04/2009 i had paid 2000INR my otstanding bill and received the acknoledgeet from your end.



I contacted your customer care and asked them to activate my outgoing calls and assured me that this will be done withing 8 working hours.



But unfortunatly my outgoing calls are still barred and its almost more than 25 hours after my payment.



I am very much upset and frustated with your dirty service, you people just take cutomer money and not even bother to take care of your customers.



None of your executive visited my place and checked the problem.



I going to now consumer court to file a official compalint.



regards

Mohan

[protected]

--- On Sat, 1/17/09, [protected]@airtelindia.com <[protected]@airtelindia.com> wrote:


From: [protected]@airtelindia.com <[protected]@airtelindia.com>
Subject: (Mobile No:=[protected] ) [REF:[protected]]
To: [protected]@yahoo.com
Date: Saturday, January 17, 2009, 12:27 PM


Dear Mr. Mohan,

Thank you for contacting Airtel.

You have expressed concern over the network problem you are facing in your home
for your mobile number [protected].

We understand your concern and work towards resolving the same.

We sincerely apologies for the inconvenience caused to you.

We would like to inform you that we are aggressively expanding network in a
large measure in catering to traffic build up in existing towns & covering
newer geographies primarily in rural Karnataka.

A couple of challenges we have, are in the context of spectrum constraints and
the time it takes to acquire the sites at the right location, to meet traffic
commitment.

The other very temporary transition problem that we have is that Airtel has
moved its network infrastructure maintenance to a tower company in the beginning
of October.

There are also few transition problems due to erratic power supply in Bangalore
and load shedding. We would like to assure you that we have already arranged for
alternate means to run our network sites, taking into account the load shedding
planned by the government.

These are the two tactical / operational challenges why you may have faced call
drops / connectivity issues in a few pockets / spots in Bangalore & rest of
Karnataka.

We assure that this is only a temporary inconvenience & are confident of
making a successful transition to the tower company in a month time.

We assure you of our continued commitment to give you a finest mobile service
in Karnataka.

We seek your support and thank you for patience with us in trying to overcome
the concern.

For further assistance, mail us at [protected]@airtelindia.com

We value your association with Airtel.

Warm Regards,

Kamila
Customer Care Executive
Bharti Airtel Limited



---- Original Message ----

|[protected][protected][protected][protected]|
| |
| |
|Dear Sir, |
| |
|I have? give? complaints??N number?of times regarding? Airtel connection |
|and? other? problems |
| |
|You? have? promised? me? that? the? problem is? going? to? rectify |
|within? first? wekk? of? JAN 2009 |
| |
|Till now my? problem is? not? solved, I? am? not? getiing? proper? signal |
|strenth and? lines??disconnect regularly.This? problem that we? are |
|facing? for? the? last? 3? months. |
| |
|My? refernce number? is[protected]? dated[protected]. |
| |
|This is? my? official written? compalint? to you.All? these? days??I |
| |
|have? spoken? to your??customer care? and? no? solution? and??I? dont |
|have? hard? prooff? also? . |
| |
|Before? my? bill? date? if? you? dont? solve? my? problem then?I?am |
|thinking of?going to ?consumer? court. |
| |
|I? clearly? told? your? exececutive? that??I am? not goint? to? do? the |
|payment? untill? you??solve? my? problem? apart? from this? you? put me |
|late? payment fine. |
| |
|Please acknowledge? my? mail. |
| |
| |
|Thanks and?regards |
|Mohan |
|No 182, 11th? main.18th Cross |
|Wilson? garden Bangalore |
| |
|[protected] |
| |
|[protected][protected][protected][protected]|


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