[Resolved]  Airtel — Poor service!

Hi, I had taken a plan from one of the Airtel Agencies from mumbai. The celebration 399 plan. It was told to me that CLIP Charges are free, (No. [protected] - Amrapali) but in the first bill the same was charged. On enquiring to Airtel, they said it was an offer which got expired. The agency had not told me the same. An Airtel Executive called me and asked me to switch over to another plan and Airtel again charged me Advance rent. The Airtel executive waived off the earlier charges (which was expected from Airtel) with a promise that in the new plan, CLIP charges would not be there, and if I'm charged, not to pay the same. Next month bill had clip charges again. I did not pay the same for 2 months. And in the 3rd month my outgoing calls were barred. I had to make urgent calls to office and personal calls as well. I spoke to an Airtel executive on 21.10.2007, and she asked me to lodge a complain, and told me that airtel services would be activated in the next 8 hrs maximum. Now it is more than 36 hours and I'm unable to call, call centre from my cell and neither am I able to call from a Landline. I'm not in Mumbai and am in Pune. Again 2day (22.10.2007 6:00 p.m.) when I'm calling the call centre at Mumbai, an executive by the name of Ejaz, asks me to call the call centre no. and gave me a telephone no. with the password, it is not accepting the password and the line is getting hanged up. I've already spent more than 50 rupees on STD Calling from pune, from the Airtel SIM also am unable to get in touch with the call centre, and the call centre executive is not ready to help me with the same. Please help.

pl. send compleate details of my last month bill.
my no is [protected]

i'v been charged Rs. 338 .when i asked for my charged amount customer care executives were unable to do so.they even dont talked with me in details...my number is [protected] its from bokaro Jharkhand.i dont know why airtel put customer care executives if they dont know how to take care of complaints.and the recent person among the customer care executives started sayin "u know whom u r talkin with" yes this is the exact statement he given.that bloody guy dont know how to talk with customer.must b working through reference.

Friday i visited airtel site for unsubscribing from my hello tunes and in the site i saw a toll free no [protected] (http://www.airtel.in/ent_common.aspx?path=1/6/6/6/75/42).But i was charged for that particular call.When i complained in customer care i was promised that my money will be credited within 24 hrs.But till today i hav made 4 calls to customer care but all people are very strong in words rather in action.I request to take necessary action for this very poor service.

Airtel 399 plan — DELAY AND NOT RELIABLE SOURCE OF AGENTS

HELLO

SOME ONE IS THERE TO HEAR MY COMPLAINT?

DO U KNOW THAT I AM USE UR AIRTEL SERVICES FROM LAST 5 - 6 YEARS WITHOUT HAVE ANY MAJOR PROBLEMS BUT NOW WHAT U HAVE DONE ? JUST ONLY INCREASED UR CUSTMER NUMBERS AND WHAT ABOUT THE SERVICES !

DO U KNOW THAT UR AGENTS ARE SO BOUGS AND I THINK THAT UR COMPANY IS ONE OF THE REAPUTAED COMPANY IN INDIA AND UR ARE APPOINTING SO THIRD CLASS PEOPLES FOR MARKETING UR PRODUCTS.

I HAVE WORST EXPERINCE O[censored]R ONE OF THE AGENT I.E. APPC O MARKETING.

ONE OF THE REPRSENTATVIE CAME TO MY HOUSE ON 29/12/2007 ONE YEAR BACK AND SO KINDLY HE MADE ME FOOL AND PUT ME IN HIS POCKET BY GIVEN INCORRECT AND INCOMPLETE INFORMATION AND SUBSCRIBE 4 CARDS AND AFTER MAKING SO MANY EFORTS NEITHER THAT PERSON IS TRRACEBLE AND OUT OF FOUR NO. ONLY 3 ARE STARTED BY HUGE EFFORTS AND STILL ONE CONNECTION I.E. [protected] IS NOT ACTIVATED BECAUSE OF ONE DOCUMENT WE ARE READY TO COMPLY BUT NO ONE IS COMING TO MY HOUSE TO COLLECT NOR THEY ARE GIVING THEIR ADDRESS TO ME TO CONTACT THEM.

AND NOW THE SITUTATION IS THAT I AM NECESSARY PAY CHARGES OF MY EARLIER 4 NO. WITH THESE CURRENT 3 NO. NOW I HAVE DECIED TO LOGDDED A CRIMINAL AS WELL AS CIVIL COMPLIANT AGINST THAT PRADEEP FROM APCO AND U BEING A PRINCIPAL COMPANY.

SO THIER IS TIME I[censored] WANT TO RACTIFY UR SEL[censored]R WELCOME WITH MONETARY COMPENSATION OTHER WISE UR GOING TO LOOSE UR BEST CUSTOMER AND WILL FACE LITIGATION THIS IS NOT A THREAT BUT BY FEELINGS AND VIEW ABOUT U.

I HOPE U WILL DO NEED FUL

THANKS

i am in chennai the service of airtel showroom in chennai is too wrost i am staying in chrompet the chrompet airtel showroom service is too wrost , they are not answering properly. my cell no is [protected], every month they are disactivating my mobile , the representative for collecting the bill is unproper.i am a business man , u pls check my mobile bill i am getting lot of incoming calls . for the past 8-10 years i am using the same nos.
the chrompet airtel showroom is too wrost .pls check it out and solve my problem immediately.

Dear sir i have logged a complain regarding the static IP and i have fullfill all the pliminary formalties but your Technical team is not concerning to resolve this issue.and your tech. team incharge Mr. Mohit is not giving me proper responce and also not picking a phone. it my humble request to you that plz resolve this issue as soon as posible.
Thank you
Regards
yogesh kumar singh

Dear sir i have logged a complain regarding the static IP and i have fullfill all the pliminary formalties but your Technical team is not concerning to resolve this issue.and your tech. team incharge Mr. Mohit is giving proper responce and also not picking a phone. it my humble request to you that plz resolve this issue as soon as posible.
Thank you
Regards
yogesh kumar singh

Dear Airtel Team,

My self firoz khan from Jodhpur (Rajsthan). I am very disappointed about airtel poor service. due to my complaint on dated 01/03/2008 to till date. I have apply for hello tone on dated 01/03/2008 and Rs/- 50 is debited in my a/c but till date on my cell no hello tone activeted .I have complain to airtel customer care many time but no body give any responce.

Kindly revert me on my sell or e-mail id.

rgds
firoz
[protected]

Regarding Airtel Mobile Office, I have given many complaints and feedbacks.

First of all, try to teach the Customer care representatives how to speak with the Customers.
Every time, they are disconnecting the Call while Complaining. Harish, Rajendar.. and many persons doing like this. after 2 or three attempts, 121 customer call has been blocked. (why you are blocking the calls. Are you afraid of the Customer).

Never try to cheat the Customer. Without the Customer, airtel will never grow with the advertisements.

Ok I will come to the Complaint.
I bought the New Tamil Nadu Airtel Number (my old number was bangalore number).
I activated one month Airtel Mobile Office for Rs.375. For the Rest of one month, I mad the complaint regarding the internet access. The service was toooo toooo slow. just 1 or 2 kb per second. I have used Vodafone Internet and RIM internet. They are providing upto 7 to 10 kbps. Airtel not providing atleast 5kbps.

Very slow. If we type any web address, we can have a te and come., then only the site will be opened. I have given the Complaint at January. after the complaint they deactivated my 121 customer call number.
(Have you tried this. This will happeb to each and EVERY CUSTOMER. If you give any complaint, your 121 service will be de activated. After that I started giving complaint to activate 121 call. 2 weeks gone. After that 121 has been activated. Later i have given one more complaint about Airtel mobile Office. They refused to solve the Problem. And the Validity for the Mobile Office has been Over. Always I am getting the error asd "Communication Failure".

So what's the use of 375 Rupees. Hmm. What are you doing? Are you cheating us..

Then one more thing. Last Tuesday I activated One Week Mobile Office. But the same problem was their. After opeing 5 or 6 pages, .. i am receiving this error as "Communication Failure". (I am remembering that I am having the full coverage. i am in the Center of the City at Coimbatore. The Area Name is 100ft Road, Gadhipuram). If we download any files/ videos or pictures, the Success Ratio is lesser than the Miss ratio. 40% of downloads are getting Success. And if we download a large size file (for example 2 Mb). Every body know how the speed is. I already mentioned the speed is lesser than 4kbps. Every time, the download skipped at thje middle, and giving the error as "Communication Failure. Contact the Service Provider".

I made the call to the customer care representative, he transferred the call to the technical team. They told the final decision as "We are not able to do anything regarding this error. and we are not responsible for that". this answer was told on April 21st after 10pm.

Again I made the call and the person named "Harish" talked with me. I told everyting from the top to bottom, but he disconnected the call. Every body doing like that, always disconnecting the call.

For Example, try to check Vodafone Network. See how they are talking with the Customers. how Nice. Air tel always using the word as "I am sorry. I am sorry". Whats the use in asking Sorry.. There is No use. Take the Action. Dont ask dummy sorries.

Airtel Live GPRS is also in this catagory. it alsways shows the Error "Invalid gateway Response" or "Connection Failure. Contact your operator Service, if the proble Persist".
Regarding that i given two more complaints. they put my complaint in Dust Bin. (i think).

This is to inform you, I am mentioning this to solve my complaint. Otherwise, I will publish this in Consumer Complaint Webpage.

Airtel — Waiver and not giving details of charges

Sir my number is [protected]. I have been charged extra charged rs 500 and there is no details given to me. When i request them to waive these charges and send me the detail they denied. So kindly help me out to get waiver of Rs 500 and send me the details.

thanks

hi

This is to inform you that i purchased sim card at avadi the card price is Rs;52.
my cell no is [protected] purchased on 21.05.2009.as per your pakag say s local sms 0.50 pais.past 1 week my it takes sms for rs;2 and picture message rs.3 it is reducluse.i tryed customer service 121 no responce pls do me needful.otherways i have to cancel the sim.see don't waste my time and ur time .
thanks
sankar .s

airtel is poor service poor poor ...
very poor...

way the representative treat customer is too bad... they are considering customer as their servant especially one who sits in 1st counter(postpaid to prepaid counter)