[Resolved]  Airtel — delay in deactivation of scheme

AirTel — deactivation of scheme delayed

I have requested to deactivate my scheme of 2.50 debit of everyday. But there is no service from their side. everytime they delay it by saying it will take 24hrs or 48 hrs. nothing is done yet from their side. Even they have taken the amount of Rs. 500 for converting the no. from prepaid to billing but they have only taken the amount and after told to cancel it, they have not even refunded the amount.

Airtel — Deactivation of a particular scheme

Dear Sir,

I'm an AIRTEL PREPAID user and my cell no. is [protected], I want to deactivate the scheme in which Rs. 25 is deducted from my balance every month in the first week, thereby reducing all my local call charges to Re.1. I want to opt for other better power plans that has already been launched by your company. But I don't know the process by which I can deactivate my present scheme.
I have already called on 121 and on your other customer services and have sent quite a few sms's but have not received a proper reply. I can't even talk with your customer care executives.
Please solve my query as early as possible.

iam using airtel sim([protected]) for last two years...now am facing some problem with airtel.i can tell that airtel's customer service in bangalore is .
My validity is getting over on 4rth october.i have activated STD offer on 19th september.Now BLOODY airtel people are telling that i cant recharge for validity untill the STD offer gets deactivated .I cant deactivate the offer before this date.In short i cannot use my simcard for 15 days.now am going to take VODAFONE sim as early as possible.I HATE AIRTEL

i am narayana rao.my ph.no.[protected].i activation polyponic tones activation.so two days one time 10/-charge.please this service unavailable please.

AirTel — deactivation request

i want to deactivate this service n my mobile no. is [protected]

this service has been automatically renewd without anything done by me

plz. check this problem

n do the needful

thanx n regards

Airtel — Deactivation problem

I have been using air tel connection for last one year and in between I got two times problem with my SIM card. Every time they are telling technical problem and has to be deactivated. While doing like i lost the validity recharge and the balance also. Now for last two weeks my SIM is not working, it is just showing invalid SIM, customer service is telling that it will take 48 hours to deactivation whereas today is the sixth day, any positive response not yet. I just dont know why they are telling like that if they are not sure about how much time it will actually take to the rectification. The customer service at RT Nagar is very poor, instaed of service they are just giving difficulties to the people.......

Airtel — Issues with Deactivation

I was using an Airtel Landline connection No:[protected] and on 6th may 2010 i applied for deactivation as i no longer required the same. I asked them to prepare a final bill and send it so that i could settle the account. However the number was not deactivated so i called again and was given a new ref no. yet the same was not done so i called again on 19th may 2010 and spoke to a new executive and got a new reference no. but again nothing happened and so i called again and again and again and got new ref numbers each time but no results.

Then started the calls on my mobile asking me to pay the outstanding bill which had mounted as the number had not been cancelled, which i refused to pay as i had asked for cancellation if airtel wished not to do the same then its their problem not mine, however the tone and vocabulary of the callers started changing and my explanation of the issue only got the response that we are not bothered whether this amount is a correct or incorrect YOU HAVE TO PAY IT.

I called customer care again and this time spoke to some of the floor supervisors, interesting people as they apologise at the drop of a hat, promise action but are as effective as their subordinates. They told me my date of cancellation of connection will be 19th of may and i will not receive any more calls for bill payment as a correction will be made. However again nothing happened and my tone and language unfortunately took the worst direction possible (not that i'm proud of it but neither am i sorry for it) and this time with the same promises i got the nodal officers no. (as i asked for a senior person in the organizations/disasters number)

[protected] dialed it a number of times and no one picked up the call. (No wonder the juniors are doing nothing, seniors like this who would want to) Anyway then i checked on the net if there was someone else i could speak to got the mobile nodal officers no. called and spoke with her she said the only help she could provide was to give me the apellate officers no. [protected] called the number it was forever busy (my guess would be off the hook) Wow where do you get seniors like these.

Moral of the story my no. is still not deactivated customer care tells me they have forwarded the request but when a conformation call is made to me i say i do not want deactivation (i must be insane calling for deactivation and then refusing over and over again), they do accept the fact that i have been calling since 6th may 2010 regularly for deactivation but nothing is in their hands as they can only forward the request. They are sorry that they can do no more and give no numbers where i can call and have the issue resolved and I AM SORRY I EVER USED AN AIRTEL LANDLINE.

Respected sir/madam
i had already had a word with a few of your customer care executives and they are unable to solve my problem.And one of your executives who is a floor supervisor, has no relevant information about the query.The problem is that, in the month of april, without any request they activated scheme, in which 1.5 ruppes got deducted daily..When i called the service centre one of the executive gave a no. to me n said that if i cal then the scheme will be deactivate.I called on the concerned no. thrice in the month of april and may.But scheme didn't got deactivated .i request to repay the money to my no.[protected], n plz take some action as soon as possible.
Thanking You