[Resolved]  Airtel — False Promise

Hi Sir,

Myself Sandeep Kumar, I purchased a corporate connection 2 months back from one of your corporate Agent (Pramode Rana)

Mobile No. [protected] and plan was 789 Advanced Rental.
At the time of purchasing Agent told me that your STD call rate is 1:50 Rs but if you active a STD pack of 35 Rs per months then it will reduce to 1 Rs.

When I call to your customer care they told me that you don’t require to activate any pack as your STD is already 1 Rs (because 789 Advanced rental internally is 699 Advanced rental plan) I had no option except to believe on your executive.

But when my first bill came, I came to know that my STD charged at Rs 1:50 then I called to customer care and told them about that they accept that there is false promise from airtel so they will give me wave off and will activate my STD pack.

Then I called to your customer care so many times about it but most of the time your executive were not able to answer my status because system is slow or something else.

Then after 1 month when I called your Customer care they told me that they are not giving me any wave off and for STD pack activation I have to send a request on my Company Letterhead (Scanned copy) then only they will activate my STD pack.
I told them that I have already submit all necessary document then what is the need of it and why you are not giving me wave off when it was not my mistake then your executive told me that (“Agar aapko activate karana hai to aise hi hoga otherwise jisse aap kara sakte ho kara lein.”).

In all this communication I didn’t get any call back from you even though every time it was promised to me that you will get a call back regarding this.

Now I didn’t submit my bill of this months and when I got a call regarding bill I told the guy that please first activate my pack and resolve my Wave off query. And I commit that whenever you resolve my query, I’ll pay my bill within an hour. They forward my query to Higher Authority and so but I didn’t get any call till now.

Today I got a call ( And I am 100% sure that it is from your recovery Agent he told me that he is SIO and got complaint that somebody getting ‘Dhamki bhare” call from my number. And he want to meet me and so.)

I just want to know that where I am wrong. I did whatever your agent told me to do then why I am suffering.

Please Provide me reasonable wave off because your customer care executive not handling my case properly. I am struggling with him from last two months.

Regards
Sandeep
[protected].

I have taken airtel broadband connection through Mr Balaji and Mr Lenin from Airtel Broadband Nagercoil in the month of march.
I was promised that I would be offered 499/- plan from April Month Onwards. But till now I am not offered. I am yet to get any proper response from the Airtel. I have mailed Nodal officer (Amirtharaj) also. But no proper response from his side also.
Each and everytime I call I get a response stating that my complaint will get resolved in 24 hours or 72 hours but till now its not resolved.
My complaint reference number is 46736554
I have called more than 20 times atleast.

Thanks & Regards
Aravind

airte company show that in their 3G plan speed of internet will be 7.2 mbs till plans end but i am not getting the speed i get speed in kbs

4 years back Airtel offered me plan and while offering the plan they said Life time you will have the same tariff now they are going to change my tarrif. Please warn the airtel for this false promoise