Airtel Complaints & Reviews

DEAR SIR

SIR I AM MASUD MURAD, I HAVE AN AIRTEL PREPAID CONNECTION AND MY MOBILE NUMBER IS [protected],

SIR I HAVE SUBSCRIBED MOBILE OFFICE CARD AND AFTER 12 DAYS OF ACTIVATED MY SERVICES ARE BARED DUE TO IMPROPER SUBMISSION OF MY DOCUMENTS.

AFTER THE SUBMISSION OF THESE DOCUMENTS MY SERVICES REMAINS ACTIVATED BUT MY MOBILE OFFICE IS STILL NOT WORKING.

SIR, I HAD AGAIN TAKEN A MOBILE OFFICE CARD, 12 DAYS AGO, BUT IT IS STILL NOT WORKING AFTER ACTIVATION,
I HAVE CALLED CUSTOMER CARE SO MANY TIMES BUT THEY ARE NOT TAKING ANY SATISFACTORY ACTION ON MY COMPLAINT .

SIR I HAVE COMPLAIND SO MANY TIMES AND ONE OF THIS COMPLAINT NUMBER IS : GPSC[protected]


THEY ARE ONLY SUGGESTING ME TO CALL ONE ANOTHER AND IN THIS PROCESS I HAVE PASSED 20 DAYS, WHEN I CALL THEM THEY ASK ME TO CALL 12133 B UT THIS NUMBER IS NOT AVAILABLE ON MY MOBILE PHONE.
SIR I HAVE ASKED THEM FOR THIS BUT THEY ARE NOT WORKING TO SOLVE MY PROBLEMS AND NOW THEY ARE NOT RECEIVING MY PHONE .


I HAVE WAISTED 20 DAYS IN THIS PROCESS, AND A THOUSANDS OF RUPEES TO GET THIS SERVICE BUT NOBODY IS ON CUSTOMER CARE IS STILL LISTENING MY PROBLEMS.

SIR, ON MY MOBILE PHONE NUMBER [protected],
NO CUSTOMER CARE NUMBER IS WORKING, AND TO MAKE CONTACT I AM USING DIFFERENT MOBILE NUMBERS.

SIR I HAVE ALSO SEND SEVERAL MESSAGES ON 121, BUT THEIR IS NO RESPONSE BY THEM


SIR I AM FULLY DISAPPOINTED, AND HOPELESS ALSO.


PLEASE SUGGEST ME THAT WHAT I DO, I AM WAITING FOR YOUR RESPONSE.


SIR MY ALTERNATE MOBILE NUMBER IS : [protected]

MY EMAIL ID IS : [protected]@hotmail.com

Dear Sir,
My number is [protected]
I am using Airtel postpaid connection for 3 or 4 years.I paid all bills at right time.During January 08 I paid 1 year advance rental, effective 10-dec-07.My E-Reciept number is[protected].From last 2 or 3 days "Customer Care" is saying that they can't deliver Bill anymore.The gave me options
1. change address to recieve bill.I am living at one place.I have residential proof for that place only.
2.conver your mobile to prepaid and forget advance rental paid.
3.Close your subscription.
I recievd call from this number [protected] on 29 march at 5 pm.one "gentle lady " Speaked to me.

I was told abut a plan with monthly rentals of Rs.250 in that i was given 1000(one thousand) mins free for A2A calls.so for this I was agreed to take a new connectin.after using this new number for few days i got to know i was cheated as the plan which was told to n the plan which was given to me is totaly diff n i was geting charged for even A2A calls.when i complained against this to customer service my plan was changed but now airtel insisting me to pay the bill for the period i used my connection for A2A calls.As i was told A2A 1000mins free i calld A2A more.now how cn i pay dis bill as i was told dat A2A is free.but for this issue my outgoing is barrd.though i hv discussd the same matter with many ppl calld frm their billin dept.

I have purchased Airtel Gold Post Paid Card and the sales man on the phone have promissed me to give my choice of number and they fail to do so and now 4 - 5 days have been passed but they have not activated my card and they do not attend my calls, if they attain my call they would only say that they will call me and they never call me.

When i asked from which company they are calling me they told me that they are from AIRTEL but i know that this is not true and they are just making me angry.

I m giving there numbers here so you can be safe from this number if they call you, numbers are as follows and the names of the executives which they have told me.

[protected] - Juned
[protected] - Ronit
[protected] - Kinjal

So please be careful from this guys,

Best Of Luck

My number is [protected], the rough, harsh and insulting character of the executives made the companies reputation a lot .the excutives named RUKMANI AND VISHAL (FLOOR MANAGER) INSULTED ME ALOT AND CHALLENGED WITH ME.please make immediate action regarding this matter .

Respected Sir,
I am husband of Airtel Mobile No [protected] holder, myself serving for Indian Army in Counter Insurgency/Counter Terrorism area, My wife is staying tamil Nadu, Villupuram Distt, Tirukovilore Taluk.

She got the Airtel Mobile connection 45-60 days back. Since then whenever she send the SMS the sms amount is deducts Rs 2/min. But it says message sending failed. No of times she approach the concerned Airtel Area Customer Care Executive and lodge the problem. No response has been taken so far. Being army soldier it is necessary to contact with my family through message. Hence may I request you sir, please do the needful for the soldier who guarding the nation. in border area.
Thanking you.

I have taken my connection in last week of Dec 2007 and with all struggle, I got the connection laid out and working from 4th Jan'08. Despite of opting for ECS option, my connection was deactivated and when called customer care and lodged the compliant, at first, when I was venting my anger due to poor service and incorrect process internally they have, representative name Anand disconnected by call by putting me on hold for 18 minutes to get a supervisor. here are the compliant numbers: 4036692, 4037074, 4037056. Then Customer care manager Raj John called me and informed me at 11:30 pm that he will make sure that the connection will be activated in next 10 minutes and will send a representative to collect cash next day by 10:30 AM. He told me that as per process, customer should pay the first bill by cash and second bill onwards, ECS will be used for bill payment(this was not communicated to me and neither to my friends to whom I have suggested for taking the connection). The connection was activated after 5:30 AM and the representative came after 2:30 pm. This was the story in Feb'08. I have got the next bill for Feb which I should pay by 20th Mar, in which I was charged for late payment, which I conveyed by calling John that I will not pay for that and he assured that he will waive that money.

Now, again my connection was deactivated and when I called and enquired, they told that ECS was still not activated and I will have to pay cash again and I told all that happened in last month, they disconnected the call, then they called again.

These guys are cheating their own process. Normally, every call which they receive are supposed to be recorded. But, with the help of their supervisors, they disconnect the calls and then call customers to speak with customers as these calls are not recorded.

This all new story just happened today itself. And after telling the supervior to activate my account with immediate effect and send the person to collect cash, here I am with the connection. They do not have a internal process for customer calls handling mechanism, customer escalation process, informing the customer if there is any service problem which happened in my case, that ECS was not yet activated from Bank and they did not inform me of the same and disconnected my connection. This is nothing but a crap to hear from the Airtel customer service desk.

In telugu the meaning for Airtel is "Gaali maatallu" means "talking to air and there is no person to hear". The caption which they are holding now "barriers break when we start talking", may be customers are the only humans who keep on talking but the service providers are not humans to listen and understand and feel the pain in wrong place.

Wait for your bad time when you take the Airtel broadband service.

Billing [protected]

I had not been receiving bills for three months or so before Dec 07; only getting SMS reminders inspite of having asked for the bill.

On 5 Feb however, on my request to the local office, I had a visit from your rep and after having examined my case in detail, he concurred that the so-called late payment charges were not justified as bills had not, been received. In addition since roaming charges had been waived and the cost actually included in 'call charges' separate charge for roaming was not in order. He gave a corrected version of leviable charges which came to Rs 328.00 I gave a cheque for Rs 400.00 which included an advance payment of Rs 72.00 .

Now I have received a bill which does not take into account the corrections made by Airtel's visiting rep. I have spoken to him thrice since receipt of the latest bill.and he is expected to see me on 17th, a day after the last date of payment mentioned on SMS. Grateful for attention at appropriate level . Please advise

Regards

Lt Gen (Retd) M S Sodhi

From phone no [protected], The person is continously harrasing my married sister Vijayalakshmi Senthilkumar by giving her missed calls and vulgar messages at phone no [protected].we had allready warned him but still it continous.Allready we had informed to airtel customercare but not getting proper response.This is last step that we are launching a complain at airtel. Kindly inform the person other wise we will have to submit fir against company


Ruthramurthy
[protected]

iam taken new connection the no is [protected] but some un known person no:[protected] his billing amount comming under my bill.i went to lodge a complent at Chandanager outlrt.but he didnot take care. Iam asked to convert to prepaid. Iam not atall use both the nombers.but frequently bill is comming to 2 no's.what i Mentioned there. so please lock the Both sim cards as given nombers.[protected]&[protected].if your not done.Iam going to ccforem.

I own a airtel postpaid cell [protected]. I have converted this number from prepaid to postpaid on being promised better service. I have made several complaints to Airtel using the helpline, their web address. However till date there is no improvement in their service.

Inspite of having all the dashes for full connectivity nearly all my calls get dropped causing severe embarassment and ache among my family members, friends, colleagues and customers.

Dear sir/madam

I am submit 2nd march for feb-08 bill amount Rs. 735, Chq. no-021593, and this amount all ready debit in my acounts (ICICI Bank)
But till today not updated in my a/c
And i am so many time call to costomer care and send SMS (EBILL PASSWORD) but till today not recived.

pl. send imdit.
Reg.
Ravikumar

Dear Sir/Madam,
We are consumer of Airtel mobile service and posses the sim card of NCR region. WE were getting excellent connectivity since last three years at our work place in Gurgaon. However, since last two months we are not getting connectivity and this is more so grave in case of the Blackberry Users. We are about 12 Blackberry users in our work place and becuase of poor connectivity, we are not able to utilise our blackberrys. We have been following it with the customer care of airtel though in vain. None of the senior persons from Airtel are able to resolve this problem. With this, we have to keep our mode in the roaming and we are paying very hefty roaming charges which is a breach of the agreement by Airtel .

myself nitin lokhande i buy airtel sim for my phone.
i give so many massages for activation of my GPRS service but their no any activity takes place by cutemer care for my GPRS activation

I requested air tel to disconect my gprs service as this service is of no use, as there is no one to take care of complaints or any isue, people at customer care just feel that they are very cleaver and rest of the world is fool

Inspite of geting my gprs service de activated air tel charged the tarif after 10 days,

Again with the sceam of 149 they are deducting charges what ever they want.when asked for detail of bill the company does not provides the statement violating the law Right of information.

after using Reliance and bsnl i found the air tell worst service provider and is the worst company, company has no policy for consumer satisfaction and it seems the company has no system.The company has employed all roudies and gunda person in its office who do not know way of how to solve customer problem they just postpon or pass it by to someone else.

Company is indulged in iligal way of profit making and this is only policy of the company.

Hi,
This is in regards to the Hello tune service that was unwantedly and without consent was provided on my cell phone .

I cant believe the fact that i have been with the airtel service since 3 years and their upto such sheap act of deduting 30/- every month. I am sure their doing their sales based on deductions like these.

Despite the # of complains lodged nothing seems to work. Every executive you talk to (New or tenured ) doesn't seem to know the procedures that need to becarried out after speking to a valuable customer.

For these months i have requested a refund time and again however i have been only provided with # as follows.

Dial[protected] and press 1 your hello tune will be unsubscribed.
(Nothing works)
Dial 543211 (Toll free # ) 12/- was deducted on the same.

Press *678# and select the option 1 for the menu. After the menu nothing appears.

It's demeaning to have a service like this.

I was unsure that this company is going to the DOGS because of the untrained executives as well as they upcoming with such cheap plans to buildthemselves in the market.

However i now believe that this company is gone to the DOGS.

I am not sure this compalint will try & make a difference, however this is purefrustration of being a valuable customer and to experience such a disgusting service .

Also to metion our renowned website for airtel does not contain any section to lodge complains. Also the executives our only advised to give the website www.airtelworld.com incase of any complaints to be lodged by the customer.

pleased while writing thefollowing that

I called to customer care where a girl, i dont know her name (ref no. [protected]) pick the phone and talk to me in a bad way and then my call in transferred to Airtel customer care super visor (Mr. Hiren) in Ahmedabad, he also talk to me nonsensly and when i say that how u r talking with me then he say " aap kar lo jo aase ho sake mein aapko information nahi doonga' i want to take action ifyou didn't rely then i will go to higher authorties.

regards

Mukul Singla

i purchased a simcard 6 years validity on 10.02.08.Mobile No:[protected], The retailer activated the card & top up Rs-375/-(e-recharge) for gprs.Then he attempted a call to service centre, they replied"the gprs, Mo will be activated after 24 hours".So he answered me to come next day.11.02.08 11A.M once again he called 121(service centre)they sent some settings to save in my mobile(Nokia 6230)succesfully saved by retailer.I used the wap service happily.The next day service deactivated by the provider, i asked the retailer usually he called 121 they told the gprs activated in daily rent scheme.I lost my money(Rs-375/-) NO ANSWER still now OK.ok.Once again i lost Rs-75/- for gprs7(weekly scheme)last 11.03.08 6PM i activated and used, the midnight of 13.03.08 1AM a message displayed "the mobile office has been deactivated on your mobile"Why ? Frequently i asked the service centre, they told me"the problem will be solved in 1 hour".next day, next day, next day...i lost the service and money, and could not reach the service centre assistance by my mobile, how to express my desire.Please help me

Sim. No.[protected]
Mobile No. [protected] (Prepaid for 1 year Nov. 07 to Nov. 08)
Paid Rs. 500/-
Worked for 2 months, became inactive after that.
ID proof Submitted twice.
Consumer is an 80 year old super senior citizen of India.
Disgusting Customer Service of Airtel.

sir,
i had purchased Rs 330/- prepaid voucher on dated 1.03.2008 and for getting rate redused to Rs 1, a top up of Rs 49 was also done. Upto 3.3.2008 rate per call deducted is @ Rs 1.

From 4.03.2008 rate deducted is Rs 3 per minute. On enquary (1st complaint no-4131000, 2nd complaint no[protected]i got information that rate was increased because on 4.03.2008, Rs 14 was recharged in my account. As on 4.03.2008 more than Rs 200 balace available in my account so there is no reason behind recharge of Rs 14 and actuall it was not done by me. it is the mistake of AIRTEL who wrongly credit Rs 14 in my account and deduct higher rate ie Rs 3 per minutes.

My Mobile No is = [protected]

Kindly credit the amount charged at higher rate as quickly as possible.

Thanks

shailendra