Airtel Complaints & Reviews

Dear Friends,

Being a Pre Paid Customer of Airtel from 11 years, i am facing the problems of disconnection and that to without information. 2 months back had received sms saying please submit the documents once again for verification purpose, they disconnected my outing and that time had submit the documents saying ok there might be some process. Now, again they have disconnected my outing without information and the 121 people say they had called me and nodal officer of airtel says as per TRAI it will take time of 3 working days. kindly tell me is there is a solution for this.
I am thinking being a customer of airtel from 11 years, i am facing this problem then how about a new customer.

Please stop this nonsense and update the systems with online services.

Suraj

There have been some disturbance in my landline([protected]). In the last 2 weeks I had placed 4 complaints on this but unfortunately no action had been taken and the complaints were being closed without any action. When I escalated the issue, a lineman named Dasarath turned up at my residence yesterday at 8PM and plainly told me that I can go ahead and raise as many complaints as I want and he will keep on closing it without any action. I called his supervisor and complained about Mr. Dasarath's behavior. The following day(20Nov11 - around 6.30PM) Mr. Dasarath had came down to my apartment, had told the security personnel that he has come to rectify a telephone issue in a different flat and had disconnected both my Airtel and BSNL connections. This is totally unacceptable behavior and should not be encouraged.

DEACTIVATE FULLTRACK SERVICE

Hi,

Earlier I was receiving daily SMS saying "You have been renewed for Full Track subscription service from Airtel.You've been charged Rs.3,

I have lost Rs.150/- already. I have never requested for any added service. Currently I do not receive an sms but still money is getting deducted from the balance. I have already registered my complaint with the customer care but did not get any positive response.

Please Deactivate it Immediately.

MY MOB NO. [protected]

Regards,
Tambe

Hello Sir/Ma’am,



My name is Richa Goel (Contact no.-[protected]), permanent resident of Delhi but currently staying in Ludhiana. This is in regard that I took a new airtel connection(Ph no.- [protected]) on my father’s name Mr. D.K. Goel. I bought the connection in the month of September 2011, and I handed over all the needed proofs of my Father which were required to get a connection.

Ever since I took the connection I was called a lot of times for verification and I gave the correct details (same :I gave while taking the connection). To my surprise after about a month, my connection was temporarily discontinued, without any prior notice from airtel; (specially after I got a recharge of Rs.350/- done). I was even unable to call the customer care. When I called them from a different number, I was told that they have deactivated my sim and for reactivation I need to give few more documents (for verification). But when I went to the office for the same I was told( by Mr. Surinder K on 15/11/2011)that my Sim is permanently deactivated and there is no way it can work now.

I totally understand the procedure of verification; and I know the importance but it is very wrong on your part to disconnect my number WITHOUT ANY PRIOR NOTICE!!!. Due to this I had to face a lot of problems as I was new to the city and I am not staying with my family. Being a loyal airtel customer from years, I am really disappointed by your action. We have a lot of airtel connections in our house, but never had such problems with any.

It is so annoying because it happened only after I got a recharge of a big amount done on my phone.

Though I have bought a new connection ([protected]) now, I request you to kindly transfer the balance left in my old no. [protected] to my current number asap.

Hoping for a quick response.



Thanks

Regards

Richa Goel

0-[protected]

I PURCHASED AN AIR TEL PREPAID SIM BEING SIM NO.[protected], MOBILE NO. [protected] AND SUBMITTED ALL THE REQUISITE DOCUMENS IN ASRAFI ENTERPRISES, TITILAGARH, ABOUT ONE MONTH BACK. BUT TO MY UTTER SURPRISE TO DAY I FOUND THAT THE SAME SIM IS DIFUNCT, I INQUIRED WITH ASRAFI ENTERPRISES, HE TALK WITH THE CUSTOMER CARE AND TOLD ME THAT THE SAME SIM IS REJECTED ANE HE COULD NOT HELP MORE.
IN THE MIN TIME AS I AM A BUSY ADVOCATE I HAVE GIVEN THE SAME NUMBER TO SO MANY PERSONS AND IF THE SAME MOBILE NO. WILL NOT BE ACTIVATED THAN I WILL SUFFER A LOT SOCIALY/MENTALY AND FINANCIALY, SO PLEASE DO THE NEEDFUL TO ACTIVATE THE SAME SIM.
YOUR'S
PANKAJ KUMAR PADHI (ADVOCATE)
AT./PO./PS.-TITILAGARH, DIST. BOLANGIR, ORISSA, PIN-767033

I registered a request on 29th April' 2011 for shifting my Airtel Fixed line connection phone number[protected] from Noida to Delhi the same connection with the account no of 16565420 was then transferred. I had to pay 1 months extra bill till the connection was activated. However sice then Airtel has assumed that I am now living in two separate places and is continuously demanding double bill payment. I have been making complaints regarding this since 26 May 2011 Complaint number 46839502 . Every time I was informed that the problem will be rectified. I have also written complaints to the Airtel email IDs but no action has been taken. I have received 5 threatening phone calls ( phone number[protected] from a mentally disturbed executive who has used objectionable language. Having left no recourse now but to make a police complaint I just want this forum to be a warning to anyone who wishes to transfer airtel landline connections.

DEAR SIR ,
WITH DUE RESPECT THAT THE BELOW MENTIONED THE ALL DISCUSSION & E-MAILING TO THE AIR TEL COMPANY THERE IS NO SOLUTION IS GIVEN BY THE COMPANY TILL DATE .

SO THAT'S WHY I AGREE TO CLOSE THE ACCOUNT AND PAID THE FULL PAYMENT UP TO 10TH SEPTEMBER,2011. BUT IN YOUR COLLECTION CENTER NAME :
GURUKIRPA (OWNED BY HARSH ANAND )

THERE IS A GIRL/LADY NAMED :
PRIYA SHARMA IS MISBEHAVING AND GIVE THREATENING TO ME THAT I AM FROM LEGAL DEPARTMENT (COURT) AND FIGHT WITH ME ON TELEPHONE ( THIS PART IS HIGHLY LOSSES TO THE COMPANY AND YOU DISMISSED HER WITH IMMEDIATE EFFECT OR I WANT A APOLOGIZE LETTTER AND GIVE ME THE FULL ADDRESS OF HER ).

BUT IN THE MEANTIME HER OFFICER NAMED : RAJESH TAKE THE CALL FROM HER AND TALK TO ME AND HE WILL WELL BEHAVED AND WELL MANNERED ( THIS PART IS HIGHLY APPRECIATE AND GIVE HIM A PAR-MOTION AND A STRONGEST PART OF THE COMPANY).

AND I ALSO BRINGS TO YOUR GOOD KNOWLEDGE THAT I KNOW THE LAWS OF THE COURT.

THANKS & REGARDS
ASHA JAIN
W/O VIKAS JAIN
[protected]

________________________________________________________________________________...⇄



from
aakshita computers [protected]@gmail.com
to
[protected]@in.airtel.com
cc
nodalofficer.[protected]@airtel.in
bcc
[protected]@airtelindia.com

date
Tue, Sep 6, 2011 at 12:57 PM
subject
immediately restored my broadband connection at my new address
mailedby
gmail.com
hide details Sep 6
Respected Madam / Sir,

I have a broadband connection and fixed land line no.[protected] in the name of Asha Jain at (E-168 Kamla Nagar, Delhi-7.)

I logged the service of address change on dated : 01.09.2011 under reference no.3310274 and change of plan under reference no.3310052.

But till date there is no service or support from your side on reference no.3310274 of change of address

I closed my connection on 01.09.2011. and I request you to not to charge any type of rental and calling and any installation charges
till the connection is not RESTORED at my new address (54 , 2nd floor, Gali no.2 , Prem Nagar , Near Shakti Nagar, Delhi-110007.)

Mobile No’s
ASHA JAIN : [protected]
VIKAS JAIN : [protected]
from
aakshita computers [protected]@gmail.com

to
[protected]@airtelindia.com,
[protected]@in.airtel.com,
nodalofficer.[protected]@airtel.in,
[protected]@bharti.in

date
Mon, Sep 12, 2011 at 12:24 PM
subject
Fwd: immedaitely restored my broadband connection at my new address
mailed-by
gmail.com
hide details Sep 12
SIR/MADAM, DATED : 12.01.2011
SUB : SHIFTING OF THE BROADBAND CONNECTION
WITH RESPECT THAT I LOGGED THE REQUEST OF CHANGE IN ADDRESS ON DATE 01.09.2011 UNDER THEREFERENCE NO. 3310274 OF FIXED LAND LINE & BROADBAND NO. [protected] AT E-168, KAMLA NAGAR, DELHI-110007 IN THE NAME OF ASHA JAIN, MOBILE NO.[protected] & [protected] TO MY NEW ADDRESS AT 54, 2ND FLOOR, GALI NO.2, PREM NAGAR, NEAR SHAKTI NAGAR, DELHI-110007.
I ALSO SEND THE EMAIL ON 06.09.2011 FOR THE SAME TO THE CUSTOMER SUPPORT AND ALSO TO NODAL OFFICER (NCR).
ON DATED 07.09.2011 YOUR LINE MAN COME HERE AND CONFIRM THE ADDRESS AND NAME AND I CONFIRM HIM EVERYTHING BUT HE WENT WITHOUT SAYING ANYTHING AND HE DID NOT COME AGAIN TILL DATE.
I ALSO AGAIN CONTACT YOUR CUSTOMER SUPPORT ONDATED 10.09.2011. BUT TILL DATE THEIR IS NO RESPONSE FROM YOUR SIDE AND DID NOT RESTORED MY CONNECTION AT MY NEW ADDRESS.
THIS IS LAST TIME TO GIVE YOU E-MAIL . IF YOUR COMPANY DID NOT RESTORED MY CONNECTION AT MY NEW ADDRESS THEN I REFER THIS CASE TO CONSUMER FORUM.
THEREFORE I REQUEST TO YOU THAT AS EARLIEST AS POSSIBLE RESTORED MY CONNECTION AT MY NEW ADDRESS AND DID NOT CHARGE ANY TYPE OF CHARGES.
THANKING YOU.
YOURS TRULY

ASHA JAIN [protected]

VIKAS JAIN [protected]

- Hide quoted text -
[protected] Forwarded message[protected]
From: aakshita computers <[protected]@gmail.com>
Date: Tue, Sep 6, 2011 at 12:57 PM
Subject: immedaitely restored my broadband connection at my new address
To: [protected]@in.airtel.com
Cc: nodalofficer.[protected]@airtel.in

Respected Madam / Sir,

I have a broadband connection and fixed land line no.[protected] in
the name of Asha Jain at (E-168 Kamla Nagar, Delhi-7.)

I logged the service of address change on dated : 01.09.2011 under
reference no.3310274 and change of plan under reference no.3310052.

But till date there is no service or support from your side on
reference no.3310274 of change of address

I closed my connection on 01.09.2011. and I request you to not to
charge any type of rental and calling and any installation charges
till the connection is not RESTORED at my new address (54 , 2nd floor
, Gali no.2 , Prem Nagar , Near Shakti Nagar, Delhi-110007.)

Mobile No’s
ASHA JAIN : [protected]
VIKAS JAIN : [protected]
THANKS & REGARDS
from
[protected]@airtel.in

to
[protected]@gmail.com

date
Wed, Oct 5, 2011 at 12:15 PM
subject
Re: IMMEDAITELY RESTORED MY BROADBAND CONNECTION AT MY NEW ADDRESS [|BAL|Qrc[protected]|]
mailed-by
airtel.in

Important mainly because of the words in the message.
hide details Oct 5
Dear Mr. jain,

Warm greetings from all o[censored]s at airtel.

This is in reference to your email dated 06 Sep 2011, regarding your airtel fixed line number[protected].

We regret the delay in responding to your email.

We completely comprehend your viewpoint and sincerely regret for any difficulty caused to you.

We would request you to please write your fixed line issue to below mention email id.

Email Address: nodal.[protected]@airtel.in.

Contact No:[protected]From 9:30 AM to 6:30 PM Monday to Friday).

The details for Nodal Officers are also available on our website www.airtel.in, under the Contact Us` tab.

We hope that we have been able to assist you suitably.


Salim Hashmi
Nodal Office
Bharti Airtel Limited


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[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtel.in
Cc: nodalofficer.[protected]@airtel.in

Sent: 06/09/2011 01:07:21 PM
Subject: immedaitely restored my broadband connection at my new address

Respected Madam / Sir,

I have a broadband connection and fixed land line no.[protected] in
the name of Asha Jain at (E-168 Kamla Nagar, Delhi-7.)

I logged the service of address change on dated : 01.09.2011 under
reference no.3310274 and change of plan under reference no.3310052.

But till date there is no service or support from your side on
reference no.3310274 of change of address

I closed my connection on 01.09.2011. and I request you to not to
charge any type of rental and calling and any installation charges
till the connection is not RESTORED at my new address (54 , 2nd floor
, Gali no.2 , Prem Nagar , Near Shakti Nagar, Delhi-110007.)

Mobile No¿s
ASHA JAIN : [protected]
VIKAS JAIN : [protected]

THANKS & REGARDS
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

Dear Sir/Madam ,

I am an AIRTEL broad band customer .
LOCATION : NCR.
My landline Number is :[protected]
Location : House Number 50 .
Sector 7 A
Faridabad.

I have been using your broadband connection for more
than 2 years now .

Recently I got an WIFI Modem freplace via Airtel . This
modem was supplied by Airtel to me on 23/9/2011 .
The Billing is done by UNIVERSAL TELECOM - Faridabad.

Type Of Modem : 4501 TC wifi by beetel

Now, this modem is not working at all . I went to Airtel office
In FBD , where they directed myself to go to Universal telecom
sector 16 Faridabad. There again they directed me to contact AIRTEL
because they are not responsible for this service .

Now, I had placed an order with Airtel , yourself have send someone
to install the modem .

We have been running here and there to get this thing fixed .
Your people in Faridabad office sector 12 oppositte SRS .

Met Mr. Dinesh
Mr. Vimlesh , they have not been helpful at all .

I will Not PAY any money after 19th NOV on [protected] , as
I am unable to use the Internet .

Moreover , If Airtel really cares why we have so much trouble
just to get little things DONE .

I am keeping my fingers crossed and hope , that some gentlemen
or a Kind lady sees this mail and help us out .

Thanks.

Ruchita Arora
House Nbr 50 ,
Sector 7A ,
faridabad - 121006.
Tel : [protected]
Land line :[protected]

Dear Sir,
I have a Airtel prepaid mobile - [protected]

On 14/11/2011 I received the following message on my mobile and went for recharge :

75=75! Recharge with RC 75, get Rs75 Full talk time. Get Rs 66 instantly and balance Rs.9 (in special account valid for 10 days) in 48 hours. For details, call 14167. – Message received on 14/11/11 @ 10:33 hours.

ERecharge made on 14/11/11 @ 18:54 Hrs. Talk time Rs.66.00 MRP Rs. 75. Trans ID[protected].

On complaint with the customer service through the mobile . The following message received from Air tel on my mobile - [protected].

Thank you for contacting airtel. Your request reference number is CBNRA[protected] From : AA-Air tel on 16/11/11 @ 12:12 hrs. After this nothing has happened. Please guide me.

with warm regards

Thangaraj G ([protected])

Dear sir,
i am r. lingeswaran from mugalivakkam one month before i cancelled my connection my application no.1213525. so i enquiry nearest branch porur mr. vijay simam [protected] sir give one number that his mr. meeran [protected] i called 10 days before he telling ur refund already send by courier so i ask tell the courier docket number he not given. Afterthat i called somany times he not pick the call still now he cut the call also.. so take the necessary action to the concerned person and kindly return the refund as soon as

I received my current invoice and while checking the call details online, And I am very surprised to see that there are six international SMSs are showing from my number to "[protected]" on dated[protected] at around 00:30. On the day I was in Travel.

I speak with Customer care executive and he refuse to support me as he saying the sms has been sent from my mobile number only, which actually was not.

It is very irritating that Airtel is also now on the wrong track for billing problems and unsupportive customer care.

Pratit Vijayvergia
Mobile - [protected]

My name is Virendra Singh. My Airtel number is [protected]. This is a CUG plan. I was using 3 GB GPRS plan for Rs. 198. My billing cycle is 5th to 4th every month. On 22nd October 2011, I made a call to customer care and expressed my desire to discontinue the plan. Even I asked to executive that, is it possible or when billing cycle will be over then it will get discontinue. He told me it's possible and advised me not to use GPRS from now otherwise you will be charged. I did the same. But when I received bill in November 2011. The GPRS rental was charged from 5th of October to 21st of October. As I told I discontinue this service on 22nd at 11 in night but executive discontinue my service from 21st of October so data which I used on 22nd till morning that was of Rs 2559 have been added in my bill. It was mistake of representative of Airtel who discontinue my service one day earlier as I had given request on 22nd. I made a call to customer care regarding this issue they were agree with my concern but expressed that they are not authorized to deduct this much amount and advised me to call Nodal Officer. I called Nodal officer and did not get any positive response even I have been advised to close the number. I was shocked to here this as I was one year old customer. I called to Appellate authority and they gave me discount of only Rs 800/- After discount I had to pay 2825 Rs. I thought a lot and paid full amount but I got hurt from this type of behavior of Airtel as they were telling that I am right but they can’t do anything. If I did want I could have not paid any amount and could close my number but I paid only to show that how much cheap they are. I have decided to port this number. I talked to my Advocate, he advised me I can sue Airtel. Well I have decided to port the number.

Guys I just want your thought that should I sue Airtel as I was big fan of it… now I m leaving it. It’s feeling too bad but I have to.

WE ARE DEALER OF AIRTEL DIGITAL TV (DTH SYSTEM) FOR LAST 3 YEARS. FOR REACHARGING THE CUSTOMERS SUBSCRIPTION.
I LOST THE SIM OF THE LAPU RECHARGE ON 6.11.11
ON 08.11.11 WE CONTACTED BHARTI HOUSE INCOME TAX AHMEDABAD FOR THE REASON. AS PER THEIR SUGGESTION WE SUBMITTED RS.25 & REQUIRED PROOF DOCUMENTS. THEY ISSUED US A NEW SIM. THEY ACTIVATED THE NEW SIM IN NEXT 3 HRS. BUT IT WAS FOUND THAT DUE TO THEIR NEGLEGENCE THEY ISSUED A NORMAL PHONE SIM INSTEAD OF DTH LAPU SIM.
AGAIN TODAY WE VISITED THE OFFICE. THEY TOLD TO GET ANOTHER SIM & WE AGAIN GET THE NEW ONE. AT AROUND 3PM WE HAD SUBMITTED THE SET OF REQD.DOCUMENTS AGAIN. THEY TOLD THAT IN NEXT 3 HRS IT WILL BE ACTIVATED. NOW IT IS ALMOST 5 HRS.GONE AND SIM IS STILL UN REGISTERED. IT MEANS THEY HAVE NOT YET DONE THE REQUIRED UPDATION IN THE SYSTEM. THIS BHARTI HOUSE IS ALMOST 12 KM AWAY FROM OUR PLACE. WE HAVE CONTACTED AIRTEL CUSTOMER CARE TO REQUEST FOR EARLY ACTIVATION OF THE SIM. BUT THEY ARE NOT REPLYING PROPERLY & TELLING TO VISIT THE BHARATI HOUSE FOR THE REASON.
WE ARE VERY MUCH IN PROBLEM. WE HAVE LOST BUSINESS OF AIRTEL RECHARGE AS WELL AS PHYSICAL & MENTAL HARASHMENT.
WE NEED SOME HELP.
SANJEEV PRIYAVRAT
M-[protected]
NEW LAPU CON. MOB-NO-[protected]
NEW LAPU SIM NO.-[protected].

1- Any Airtel number of Bangalore, is unable to connect any BSNL phone number of STD CODE 05661 (Sadabad, Western
UP). You can yourself try any phone number such as[protected]XXX and you will always listen "All channels are Busy, Please try later". I am unable to speak to my family and borrowing cell phone of friends who have either Vodafone or Tata Indocome etc as they are able to get connected with any number of that STD code.

2- I have done complain of the same on 198 several times in last month, but no reply back or any resolution. The height of dirtiest thing of Airtel is that whenever I use to ask on 198 that what had happened or made resolution of my previous complain, they say that there is no complain from my side in their computer system. It means no representative had seriously noted down my complain or thus NO RESOLUTION.

I recieved this SMS "You have been renewed for full track subscription service from Airtel. You have been charged Rs. 5" on 9th, 10th, 12th 13th, 14th, 15th, 16th, And I think this will go on everyday.
I NEVER subscribe this thing and when I tried to stop it, It says" Service Unavailable".

I want this thing stop immediately and I want a reimbursement for this illegal deduction.

TK Sailo

Dear sir/Madam

I recharge my airtel digital TV [protected] with Rs. 999 on 2 Nov 2011 and i get the cash back of Rs. 99 in my account but when i recharge again on 8 Nov 2011 i can not get the cash back. and when i contact to customer care then he says that this offer is only for 1 time in 90 days. but on the Advertisement their is no condition apply or Not maintain that you are get cash when you are recharge with 90 days.


Please help me sir/Madam.
Thank you
Kamlesh Patel
[protected]

dear sir, my number [protected] previosly postpaid and from last october i changed into prepaid and after activating it deactivate 5-6 times and finally no tower ,,,i m helpless and submitted my document twice....please activate my number
regards
utkarsh

Dear sir,

We have registered for a request to shift the landline and Internet to our new office. The request no. is 7337398, and the date committed by customer care representative is on or before 15th November 2011 04:20pm, So far we have not received a single call from your technical team nor customer care. And also we called up 6 times in 2 days (15th and 16th) and the only response we got is, "The issue has been escalated to the higher official". And at last, the commitment time to address the issue given by your representative is 16th November 2011 on or before 06.30 pm. And nothing happened on the committed time.

This morning i again called up your Customer care representative Mr. Rajan, and he says "It will take another few days to resolve the issue."

Based on your customer care representative commitment, we committed our customer about the delivery of our project. And now we are in a critical position with our customers and might lose the projects.

Hope you understand the situation, we are waiting to hear back from the responsible person at the earliest. In case of any queries please contact me on my handphone - [protected].

Note: Our Airtel fixed landline number is[protected]



Thanks and Regards,

Deepan M

hi my name is nayab rasul,my mobile no is [protected].in the submission day i am submitting my address proof and informeation.but they are disconnet my number.it is a very hard to disconnect the number.it got lot of problems.

I am using an Airtel 3G (USB modem) in Chennai and I am having the worSt experience of all times!!. First I had a very tough time in getting it activated and finally when it got activated( after losing, hell a lot of money in calls n plans)..Now The connection gets cuts off very often in between of browsing and most of the time its doesn't gets back on the same day! the tele- customer service is so horrible, that they always put me on hold or keep transferring from personal to personal with so proper solution or advice and moreover they charge for the call as well!!.
I feel to have made the biggest mistake of my life by choosing to go for Airtel, believing on their Ad's n reputation...Now am planning to go for a different service provider if this doesn't get resolved at the earliest. At the worst, I would consider the money I paid for the modem(which is refundable) as equivalent to toilet paper or got rob'd in daylight !.
SHAME ON YOU AIRTEL!!, this is not the way to operate and if you continue with this 'ty practice , you are gonna die early in this competitive market..Amen to you!